Route 18 Chrysler Jeep Dodge Ram - Service Center

Excellent service. Appointment reminder call was a big help along with upfront discussion of service being performed. Wait time was not long and a full explanation of charges were provided. help along with upfront discussion of service being performed. Wait time was not long and a full explanation of charges were provided. More

As usual, great experience working with Rich. He is always very helpful, knowledgable and courteous. Work was done efficiently and quickly. No complaints about experience. always very helpful, knowledgable and courteous. Work was done efficiently and quickly. No complaints about experience. More

First time back for service since dealership closed (McDonah). I was so happy to see Rich. His customer service is so personnal. He so wonderful to work with. He takes extra special care of you. I (McDonah). I was so happy to see Rich. His customer service is so personnal. He so wonderful to work with. He takes extra special care of you. I am so happy to work with Rich and his service team again!! Love them. More

The service department at this dealership was fantastic as usual. I went in for a problem that occured on Saturday(bad noise) and disappeared today. They searched and found nothing wrong at this time.I hav as usual. I went in for a problem that occured on Saturday(bad noise) and disappeared today. They searched and found nothing wrong at this time.I have to bring it back if it happens again but it might have been caused by the extreme heat. They were friendly and thorough. More

My car has been neglected because all of the Chrysler Dealerships being closed in this area. I was so happy to see this one open (not so happy about all the work needed) but it was long overdue. Everyone Dealerships being closed in this area. I was so happy to see this one open (not so happy about all the work needed) but it was long overdue. Everyone I dealt with was extremely nice and professional. I will definately go back. More

Have been going to Richie for years. He always goes above and beyond. My wife and I both bring our cars to him. They are the best. above and beyond. My wife and I both bring our cars to him. They are the best. More

I broke down while out of state (GA). They had my truck back on the road 5 hours after I walked in the door. Service management and staff very professional. back on the road 5 hours after I walked in the door. Service management and staff very professional. More

I had my 2009 Grand Caravan in for an oil change a few months ago & inquired about having a recall/ service bulletin for the front brakes & bearings taken care of. At the time, the parts required were bac months ago & inquired about having a recall/ service bulletin for the front brakes & bearings taken care of. At the time, the parts required were backordered due to the high demand & not available from Chrysler (not the dealerships fault. I had the minivan in for an oil change last week & asked again about this. The parts were on backorder again, but Rich Warren (service advisor) & the service manager (who's name escapes me at the moment) assured me that they would take care of it as soon as the parts became available. While doing the oil change, the had the mechanic (service tech) Rich Steele pull all 4 wheels & do a complete brake inspection. I would also comment that Rich Steele is a TOP NOTCH mechanic who knows his trade & takes pride in his work! I say this as a "car guy" who is well versed in maintaining my small fleet of work-trucks & has done about every mechanical job except front end allignments. I also say this because of a conversation I overheard between him & another customer at the dealership a while back. The guy knows his stuff! While doing the brake inspection, they brought me out to show be a small bit of warping the rear brake rotors had developed. They offered to do the rear brakes then, but I didn't have the time & said I would bring the minivan back the next week when the parts for the front brakes were expected to be in. I dropped the minivan off on Friday morning before the dealership was opened. I knew that the backordered parts for the front brakes had not come in & left a note in an envelope with the key in the key drop. In my note I explained that my daughter was returning from an 8 month deployment to the pacific & middle east to the Naval Port in San Diego, where she is stationed & would be flying back to NJ in a week an a half. I asked that if there was any way to expedite getting the backodered parts for the front brakes in the next week so I could get the van back to them & have the brakes done before my daughter came back. I called Rich Warren around 10 AM to let him know I wouldn't be able to get there to pick up the van until about 5PM & to make sure that wasn't going to be too late on a Friday. I did not expect any answers on the front brakes yet & didn't intend to ask until I picked up the minivan. When I talked to Rich on the phone, he told me (out of the blue) "oh....about the front brakes....I will get the parts here & have all 4 brakes done by day's end. When I got to the dealership that evening, everything was done & the brakes are working 100% as they should be. I told Rich how much I appreciated everyone involved going the exta mile & getting things done. Thanks again to the whole team at Rt 18 Chrysler Jeep Dodge! You are TOP NOTCH in my book! Dave Mc. More

i have a 2011 jeep cherekee,horn was not working. Called for an appointment, took me the next day. had the car oil change, etc..Needed to order part, no problem. Service and customer relation was great. for an appointment, took me the next day. had the car oil change, etc..Needed to order part, no problem. Service and customer relation was great. Will always have my car serviced there. More

We have a 2005 grand caravan (74,000 mi). - Air/Heat switch not working. "R&R Blower motor resistor" was replaced. While checking results, mechanic (Fredo Malino) noticed a "clunking" noise from the swa switch not working. "R&R Blower motor resistor" was replaced. While checking results, mechanic (Fredo Malino) noticed a "clunking" noise from the swaybar. (I had gotten used to hearing the noise but didn't know what was causing it). Fredo determined that the "front sway bar bushings and links" needed replacing. While accomplishing this repair, he noticed that a right passenger wheel lug and two studs were stripped. Rich ordered the parts and they were replaced. My car now rides much better and smoother. Rich was able to charge me a reasonable price for all the work. Thanks especially to Rich for being helpful and pleasent to work with as were all the personnel I came in contact with. More