Route 18 Chrysler Jeep Dodge Ram - Service Center

I scheduled an appointment with this dealer on Monday for a recall and delivered the car today (Thursday) at 2pm as planned for a 1 hr recall job. Beside not having the part in stock (and not telling me when a recall and delivered the car today (Thursday) at 2pm as planned for a 1 hr recall job. Beside not having the part in stock (and not telling me when I dropped off the car, I had an appointment for that and just that, ) and being unable to perform the recall job... I went to pick up the car and I was struck with a broken solenoid that prevents the key from coming out of the ignition, and I was asked 500$ to fix a problem that I did NOT have when the car was given to them... and I never ever had that problem. Now I cannot take the keys out of the ignition and I still have to fix the part that has been recalled. Useless to say I do not trust this dealer a bit. Do you have any suggestion on how to proceed? Who is going to fix what they broke for incompetence or even worst while they were trying to cash on a situation like this in very bad faith? Of course I contacted Jeep about this... on a good note they also didn't make me pay for the 15$ wipers that were replaced, even if that is no compensation for the 500$ damage they created. I am also scared just thinking that they might have touched something else. A very ANGRY customer More

Once again, Rich and his team deliver nothing but excellence. Timely, courteous and clean. I really appreciate getting my Jeep back and there is no dirt on my door saddle or on my steering wheel. excellence. Timely, courteous and clean. I really appreciate getting my Jeep back and there is no dirt on my door saddle or on my steering wheel. I have been to another jeep dealership in the past and my car was never given back to me in the condition I left it. Rich gives 100%, all the time. Ask for Rich when you call. He will treat you right. Mur More

Went for a Oil change . Till then , my pacifica. After 2 days from the service , engine started knocking . They comfortably denied wrong doing . I have to pay $6600 to redo the engine. days from the service , engine started knocking . They comfortably denied wrong doing . I have to pay $6600 to redo the engine. More

I called for scheduled maintenance on 2012 Durango and it was as if they were waiting for my call. I was able to bring truck in NEXT DAY and it was finished before I got comfortable in the waiting room in LE was as if they were waiting for my call. I was able to bring truck in NEXT DAY and it was finished before I got comfortable in the waiting room in LESS THAN 45mins. Maybe it was an hour but it FELT MUCH SHORTER. Rich Warren helped me with purchase of oil change 'package' which will save me a bit of money over the course of the NEXT 2yrs which I can honestly say, I'm looking forward to servicing vehicle at Rt18 because it has been so easy. Thanks again to Rich and all involved behind the scenes, too, helping me to take care of the car. Steve Feiss 732.391.1147 More

I had a problem with my car, as I was on the New Jersey Turnpike heading south towards Washington, DC. The problem occurred on a Friday afternoon at 2pm. These guys stayed late, got me in and got the car Turnpike heading south towards Washington, DC. The problem occurred on a Friday afternoon at 2pm. These guys stayed late, got me in and got the car repaired so I could make the trip to DC! KUDOS to Richie and the boys! More

Here at route 18 chrysler jeep my car gets checked over & serviced according to the needs of the vehicle, not someone's monetary agenda. Oil is changed quickly, services are fairly priced and timely. Bri & serviced according to the needs of the vehicle, not someone's monetary agenda. Oil is changed quickly, services are fairly priced and timely. Bringing your car to a dealership can be a chore, especially for a woman(i know I've been sold 1 wiper blade before...). Thanks to Rich Warren, who always looks me in the eye, explains what my car needs & shows me why, always keeping the bill at what i can afford. Rich & his crew get me safely around town. More

I have been dealing with this Dealership for many years, through name changes and staff changes.I am so happy that Rich warren and Jeff Kanc, have returned.They make the service department as great as it is through name changes and staff changes.I am so happy that Rich warren and Jeff Kanc, have returned.They make the service department as great as it is. The service, friendliness and quality of the work that I have performed ther, have always FAR exceeded any other dealer I have dealt with.Thank you so much for being so caring and making sure all of my vehicle concerns have been met each and every time I bring a vehicle in. They service both my Jeep Rubicon and my Dodge Challenger. Use this dealer and you wont be disapointed. More

Had work done on my 2008 dodge Avenger R/T after getting cut off on the NJ Turnpike toll plaza and hitting the high curb and doing major damage to my front end, Rich Warren advised me to contact my insuranc cut off on the NJ Turnpike toll plaza and hitting the high curb and doing major damage to my front end, Rich Warren advised me to contact my insurance company which saved me a significant amount of money, Work on the car was fast! Within less than a week my car was back on the road in excellent working order. Informed me on the progress while waiting which is not done in the other dealerships that I have dealt with! Very much pleased in ALL aspects of this Dealership. Will very soon purchase TWO MORE CARS from this dealership!!! OUTSTANDING OVEALL!!! More

This service team will do their best to accommodate their customer's need. They call you when your car is done, arrange loaned to rental car if your car will stay over night. Very courteous. The waiting area customer's need. They call you when your car is done, arrange loaned to rental car if your car will stay over night. Very courteous. The waiting area is clean and comfortable. More

I had such friendly service here. I was embarrassed to even stop in (I actually drove passed it but then decided to turn around) because I had left my sunroof open on my brand new Jeep Grand Cherokee, and even stop in (I actually drove passed it but then decided to turn around) because I had left my sunroof open on my brand new Jeep Grand Cherokee, and yup, you guessed it, had rained that night. The guys did an amazing job for me, my Jeep looked back to being brand new without getting my butt wet. They even vacuumed the inside and washed the outside, all without making fun of me, at least not too much ;) (I deserved it!). They're friendly, excellent service will definitely be remembered when I need service (which hopefully isn't soon). Thanks again guys! More