Route 18 Chrysler Jeep Dodge Ram - Service Center

Service advisors were informative and knowledgable and friendly. They do not pressure you for something that is not really required. The mechanics are very professional,skilled and friendly. They do their friendly. They do not pressure you for something that is not really required. The mechanics are very professional,skilled and friendly. They do their work with pride which is important in this day and age.I have dealt with Jeff Kanc for over 20 years. He is the best service manager in the industry. More

Great to have this wonderful crew back richie and the service dept took care of my problem on sat when I could not make appointment at any other day of the week to top that his crew stay after hours on s service dept took care of my problem on sat when I could not make appointment at any other day of the week to top that his crew stay after hours on sat to get me going for our trip on Monday . More

I always work with Rich and he has always been friendly and honest with me regarding the work required for my vehicle. i've never had to go back for work that had been perfomed. i'm feel very comfortable and honest with me regarding the work required for my vehicle. i've never had to go back for work that had been perfomed. i'm feel very comfortable dealing with them. More

I am a New Yorker who have bot CRYSLER PT 2002 from the individual on the streets of Est Brunswick. When techical problems ocured (few hours after that deal), I have addressed my conserns to the nearest individual on the streets of Est Brunswick. When techical problems ocured (few hours after that deal), I have addressed my conserns to the nearest CHRYSLER dillership, which happan to be at Route 18. The staff of the dealership mentioned above provided me with the ditaled attention, respect and dignity. They have inspected car and provided excellent work to rebuild damaged parts such as computer, weels, etc. as well as with list of the repaers needs to be done in the future. In addition the building itself is ery confortable, clean and equipt with all nessesary elements for customer's accomodation. More

After being disappointed with my dealings with service departments of a few Jeep dealerships in New Jersey, I was very fortunate to contact Rich Warren of Route 18 Chrysler-Jeep-Dodge-Ram. I discussed on departments of a few Jeep dealerships in New Jersey, I was very fortunate to contact Rich Warren of Route 18 Chrysler-Jeep-Dodge-Ram. I discussed on the phone with him the problem that I was having with the electronic control module on my 2010 Jeep Liberty. Rich was very nice and asked me to come to the service department to evaluate the problem. Rich explained that my ECM was not serious and my car would be okay. I later had him rotate the tires, check the brakes and change the air filter. I felt great that I finally found a professional and honest service advisor. I highly recommend Rich Warren and Route 18 Chrysler-Jeep-Dodge-Ram More

I Went in to get a spare key for my Grand Caravan. Rich and the staff were very kind and very efficient. He got my key and washed my car in a timely manner. I was very happy with the customer service and t and the staff were very kind and very efficient. He got my key and washed my car in a timely manner. I was very happy with the customer service and the waiting area was kid friendly. My two year old was entertained while the services were being done. More

I scheduled an appointment with this dealer on Monday for a recall and delivered the car today (Thursday) at 2pm as planned for a 1 hr recall job. Beside not having the part in stock (and not telling me when a recall and delivered the car today (Thursday) at 2pm as planned for a 1 hr recall job. Beside not having the part in stock (and not telling me when I dropped off the car, I had an appointment for that and just that, ) and being unable to perform the recall job... I went to pick up the car and I was struck with a broken solenoid that prevents the key from coming out of the ignition, and I was asked 500$ to fix a problem that I did NOT have when the car was given to them... and I never ever had that problem. Now I cannot take the keys out of the ignition and I still have to fix the part that has been recalled. Useless to say I do not trust this dealer a bit. Do you have any suggestion on how to proceed? Who is going to fix what they broke for incompetence or even worst while they were trying to cash on a situation like this in very bad faith? Of course I contacted Jeep about this... on a good note they also didn't make me pay for the 15$ wipers that were replaced, even if that is no compensation for the 500$ damage they created. I am also scared just thinking that they might have touched something else. A very ANGRY customer More

Once again, Rich and his team deliver nothing but excellence. Timely, courteous and clean. I really appreciate getting my Jeep back and there is no dirt on my door saddle or on my steering wheel. excellence. Timely, courteous and clean. I really appreciate getting my Jeep back and there is no dirt on my door saddle or on my steering wheel. I have been to another jeep dealership in the past and my car was never given back to me in the condition I left it. Rich gives 100%, all the time. Ask for Rich when you call. He will treat you right. Mur More

Went for a Oil change . Till then , my pacifica. After 2 days from the service , engine started knocking . They comfortably denied wrong doing . I have to pay $6600 to redo the engine. days from the service , engine started knocking . They comfortably denied wrong doing . I have to pay $6600 to redo the engine. More

I called for scheduled maintenance on 2012 Durango and it was as if they were waiting for my call. I was able to bring truck in NEXT DAY and it was finished before I got comfortable in the waiting room in LE was as if they were waiting for my call. I was able to bring truck in NEXT DAY and it was finished before I got comfortable in the waiting room in LESS THAN 45mins. Maybe it was an hour but it FELT MUCH SHORTER. Rich Warren helped me with purchase of oil change 'package' which will save me a bit of money over the course of the NEXT 2yrs which I can honestly say, I'm looking forward to servicing vehicle at Rt18 because it has been so easy. Thanks again to Rich and all involved behind the scenes, too, helping me to take care of the car. Steve Feiss 732.391.1147 More