Route 18 Chrysler Jeep Dodge Ram - Service Center

Rich got me in last minute for new tires and also beat the prices I had got at several "discount" tire shops. My truck was ready and washed by the time promised. the prices I had got at several "discount" tire shops. My truck was ready and washed by the time promised. More

As you can imagine, my wife was not happy when the engine light went on the week we bought our new grand cherakee. Rich and Christine could not have been any nicer and done more for us including making sure light went on the week we bought our new grand cherakee. Rich and Christine could not have been any nicer and done more for us including making sure we had a great loaner car, fixing our cars problem and making sure that when we received our jeep back, it was washed and vacumed. I would recomend this dealership to anyone looking for a new car or fixing a problem as the service department is excellent. More

I made an appointment for Saturday June 22, 2013 at 10:30 to get a new key for my 2008 Dodge Caliber. I had called a week beforehand to make the appointment and make sure this could be done. I was told it to get a new key for my 2008 Dodge Caliber. I had called a week beforehand to make the appointment and make sure this could be done. I was told it could be done and would take approximately 45 minutes. I arrived at the dealer at 9:50. I was told I was entitled to a free inspection on my lifetime warranty powertrain. After 2 hours, I was told that my key had been cut incorrectly. I spent 2 hours sitting in a waiting room and I left after 2 hours not getting what I had come in for. All I wanted was a key. I was wiling to pay the ridiculous price for the key. I left after 2 hours with no key because someone apparently cannot do their job properly. All I was given was a list of things that are wrong with my vehicle. A list I did not ask for. All I asked for was a key. I was not offered a discount if I came back another day to get the key made. I was very upset and my concern and dissatisfaction was pretty much just shrugged off. My business was clearly not needed or appreciated. Needless to say I will not be back. I have found a locksmith who will make the key for about $100 less than what you were charging me. I am not someone to get excited or yell in a store when I am not treated well. If the store had been apologetic and offered me a decent discount because of my trouble, I would have gone back. If I had been treated well, in another 2 years when I am ready to purchase a new vehicle I would not have hesitated to come here. Now it is solidified that I will not return. When you make a mistake, you have to make it right. That is what good customer service is all about. More

I was having some trouble with my car, and wanted to get it fixed ASAP. The receptionist told me that they weren't able to get me in any time soon. Rich went out of his way to get my car in and fixed! He ha it fixed ASAP. The receptionist told me that they weren't able to get me in any time soon. Rich went out of his way to get my car in and fixed! He had repaired my car and had it fixed very quickly and for hardly any charge. Rich is one of the best car dealers I have met before. I will only be coming to this location, and ONLY speak with Rich! He went ABOVE and BEYOND to help me in my situation. HE IS AWESOME! More

They serviceh my Dodge Charger, needed new suspension and new tires. Had an extended warranty, they worked with warranty company and did a great job on my suspension and tires. Price was as quoted and done i new tires. Had an extended warranty, they worked with warranty company and did a great job on my suspension and tires. Price was as quoted and done in a timely manner. Rich Warren did a great job. More

Rich gave us a thorough description of the service needed and how to follow up if furthur repairs may be needed. We bought our Jeep from route 18 and would recommend them to everyone. and how to follow up if furthur repairs may be needed. We bought our Jeep from route 18 and would recommend them to everyone. More

Jeff Kanc was EXCELLENT!! We had an issue with the sensor in my transmission of my 2008 Jeep Grand Cherokee. Jeff was very professional and the service department was great. We were very pleased with sensor in my transmission of my 2008 Jeep Grand Cherokee. Jeff was very professional and the service department was great. We were very pleased with the service that we received from Jeff and the rest of the service department! Thank you again!!! More

after conversing with Rich regarding service price & age of vehicle plus milage decided to purchase a new vehicle. he introduced me to Bruce and i purchased a 2013 RAM 1500 CREW CAB. age of vehicle plus milage decided to purchase a new vehicle. he introduced me to Bruce and i purchased a 2013 RAM 1500 CREW CAB. More

Rich Warren provided excellent service. He is accomodating and really knows his stuff. Rich is personable and really works with his customers. His knowledge of cars is impressive. accomodating and really knows his stuff. Rich is personable and really works with his customers. His knowledge of cars is impressive. More

An excellent experience at Route 18 Auto. I took my car there for an oil change and the mechanic found that my tires were bad. Rich got me a good price on a new set of tires. I had to wait a little long bu there for an oil change and the mechanic found that my tires were bad. Rich got me a good price on a new set of tires. I had to wait a little long but that wasn't their fault. The truck delivering the tires was late. I was very happy with the work and the price. More