Route 18 Chrysler Jeep Dodge Ram - Service Center

1st time experience Check engine light was on so I called for an appointment. Couldn't get in for a week. Dropped car in at the scheduled time and was asked if I would Check engine light was on so I called for an appointment. Couldn't get in for a week. Dropped car in at the scheduled time and was asked if I would be waiting. I did not wait and asked if the shuttle could take me the 3 miles back to work. I made my own arrangements to get back to work. Called 5 hours later to get an update but they hadn't looked at it yet but said they would call me back in an hour or tow. When they called they said they still didn't know what the problem was. I asked if they had a loaner car and they said they did but it was out but may be back before 6 and they would call. I got no call to my son had to drive 100 miles roundtrip to pick me up and take me home. He also had to make the same trip the next day so I could get to work. Since they did not call me the following day I stopped by the dealership to talk directly to them but the serviceman was still out to lunch at 2. I called them for an update later that afternoon. They told me at that time that they had to order a part and it would not be available until the third day. I again asked for a loaner car but they still didn't have one so I got a rental car from Hertz. On the third day I called the dealership and asked to talk to the service department but no one answered. I went on line and asked for an update but didn't get one. Finally at 2 on the third day I got a call to say the car was ready to pick-up. When I picked up the car I met the serviceman for the first time and he gave me the paperwork. He told me the car had been "thoroughly test driven". Since the car is only 6 months old everything was covered under warranty. Except the cost two 100 mile roundtrips and a car rental. I tried to get into my car but couldn't because the seat had been moved all the way up. They also found it necessary to adjust all the mirrors, interior lights, air conditioner and stereo. They left me with less than a gallon of gas in the tank based on the amount I had to put in just two blocks away. They also "washed" the windshield with an oily rag which left just enough of a film so when I got on 78 going west the evening sun made the windshield a complete blur. The washer fluid would not remove the film so I had to pull over and use a clean rag to get rid of the haze. This was my only time using this dealership's service center. I picked it only because it was close to work. More

Great Service Experience! Driving down from Boston area to Jersey shore area and my 2010'Jeep Liberty overheated and had to be towed to nearest Jeep dearlorship in NJ. Route Driving down from Boston area to Jersey shore area and my 2010'Jeep Liberty overheated and had to be towed to nearest Jeep dearlorship in NJ. Route 18 North CJD Dearlership receieved the vehicle without any hesitation and on very short notice. The guys inspected the vehicle, installed a new water pump (under warranty) and cooling system was verfied for proper operation in just a few hours! This operation was first class from the very first conversation with Service personnel until final check out. Thank you very much Rt. 18 CJD !!! More

Another great experience at Route 18 Chrysler Jeep This is my third experience ( over 7 years ) with Route 18 Chrysler Jeep and I couldn't be happier. I'm sure all the service people are good but Ken w This is my third experience ( over 7 years ) with Route 18 Chrysler Jeep and I couldn't be happier. I'm sure all the service people are good but Ken was exceptional. I brought my grand cherokee in for a factory electrical issue, not only did they figure it out, they fixed it and even washed it. We will be in the market for a mini van over the next year or so and they will be getting our business. Thanks to all you guys. More

Great Service Very happy with service we received from everyone (reception, mechanic, all other employees we encountered). Coffee area & restrooms very clean. Did Very happy with service we received from everyone (reception, mechanic, all other employees we encountered). Coffee area & restrooms very clean. Didn't have any complaints about entire service center. More

Nightmare with exception to Jeff Service was a nightmare. Initially brought vehicle in for window problem repair. Was charged $300 but once I drove off the lot, the problem still rema Service was a nightmare. Initially brought vehicle in for window problem repair. Was charged $300 but once I drove off the lot, the problem still remained. Brought the car back three seperate times and the two gentlemen at service counter never fixed the problem and even tried to charge me extra fees. It wasn't until I spoke with Jeff i got my problem fixed. My car was left at rt 18 shop for a week and a loaner was never offered. More

Shoddy & Subpar Service! Let me preface this by saying that I love my 2014 Jeep Cherokee. I had really hoped to give the Service department a high rating, but they fell short. Let me preface this by saying that I love my 2014 Jeep Cherokee. I had really hoped to give the Service department a high rating, but they fell short. After a basic oil change for the 4,000 miles I had accrued, I thought it would be a quick & easy visit. Fast forward to 2 days after the oil change & I discover that the technician did not properly secure the plastic filter panel so I was dragging this piece down the street for miles. Incompetence & inconvenience! Sad, but better off going to your local garage. More

Mr upset No help can't understand English told him what's wrong after seeing broken part and he needs to see how much needs to be replaced it's a freaking $10 No help can't understand English told him what's wrong after seeing broken part and he needs to see how much needs to be replaced it's a freaking $10 part that's made to break so dodge and their dealerships can make money he wants to take the extra time on the books to make more money so he receives more commission I'll go somewhere else from now on don't send me your service coupons anymore. More

parts empl/ serv adv Outstanding service and price..took care of my problem fast,will use this service department again And will recomend then to other people. Thanks fo Outstanding service and price..took care of my problem fast,will use this service department again And will recomend then to other people. Thanks for an OUTSTANDING SERVICE More

Another great visit. Excellence has been the norm since purchasing my Jeep Liberty here in February 2012. I have never been treated with so much respect at a car dealer or Excellence has been the norm since purchasing my Jeep Liberty here in February 2012. I have never been treated with so much respect at a car dealer or service station for that matter. Every employee greets you cheerfully,the work is done quickly and the vehicle returned spotless. When I bought the truck I told them I wanted a relationship not just a vehicle...the team at RT18 has more than lived up to their end of the bargain. All future service or repairs to this Jeep and another we own will be done here . Thanks again to the folks at Rt 18. P.S. I drive past several Jeep dealers to get here...it is well worth it. More

This is the second time, I've visited this dealership. The First time I purchased a car, it took 20 minutes (AWESOME !!!!) I thought it was a fluke. Apparently not. I brought my 2012 jeep alti dealership. The First time I purchased a car, it took 20 minutes (AWESOME !!!!) I thought it was a fluke. Apparently not. I brought my 2012 jeep altitude in for an oil change and mentioned 2 things, expecting them not to be covered. My service advisor (Ken), explained they are covered and by the end of the day were ordered and to be delivered in a few days. My expectations were exceeded. Thank you. More