Route 18 Chrysler Jeep Dodge Ram - Service Center

Great Job My car had a common problem with the engine head that was covered by the warranty. It was a big job that was done well and completed very quickly. My car had a common problem with the engine head that was covered by the warranty. It was a big job that was done well and completed very quickly. More

great service expendive part Staff was great , part came in just as promised but the price of part was outrageous! The price was the only part of my experience that I was not so Staff was great , part came in just as promised but the price of part was outrageous! The price was the only part of my experience that I was not so pleased with. More

Service Manager "Richie" I have been using RT 18 chrysler for many yers.. bought my last 4-5 cars there and exclusively get them serviced there. Have always had a good exper I have been using RT 18 chrysler for many yers.. bought my last 4-5 cars there and exclusively get them serviced there. Have always had a good experience, but most recently when I brought car in for complications over the course of 2 weeks, Richie did so much to help me, keep me informed, reached out afterwards to make sure all was well... I had to write a reveiw as a small way to say thanks. I have never had a dealership make me feel so well taken care of. Richie is truley an A+++ guy, and I hope RT 18 dealership realizes the value of such a person, as I am forever a client of theres thanks to him. Thanks Rich!! see you soon (hopefully not but probably) More

Service Front and Rear axle fluid/ OLF plus rotate tires. The mechanic that serviced my Durango wasn't the cleanest person that i have ever had work on my vehicle. I take care of my vehicles and expect them r The mechanic that serviced my Durango wasn't the cleanest person that i have ever had work on my vehicle. I take care of my vehicles and expect them returned to me without grease on rugs, steering wheel and door handles. I don't want this mechanic to services my vehicle next time I bring it in. Thank You Dominick D'Amore Sr. More

VERY POOR I didn't purchase from this dealer due to a lack of return phone calls on specific vehicles not in inventory (Durango RT). My Jeep (still under warra I didn't purchase from this dealer due to a lack of return phone calls on specific vehicles not in inventory (Durango RT). My Jeep (still under warranty) has been waiting on parts for OVER 3 MONTHS. (STILL WAITING) I called and stopped in 6+ times and escalated to Corporate due to a lack of dealer return phone calls. They assured me the part is due in on "this Tuesday". The part is always on back order. (Bumper screws???). (REALLY???) All I can say is that they are HORRIBLE. Maybe it's because I didn't purchase the vehicle from them. I am selling my Jeep due to the extremely poor service at this location and the extensive travel needed to find a good dealer. This dealer and the lack of corporate follow up and support has left a bad taste regarding ALL Dodge, Jeep, etc. vehicles. (I lost track of all the names of the people I spoke with regarding my poor service) I'm going back to Ford! More

Always a pleasure I'm on my 3rd jeep and will continue buying at rt 18 because of their fantastic staff in the service dept!Yes Rich is back and was missed! Mike is als I'm on my 3rd jeep and will continue buying at rt 18 because of their fantastic staff in the service dept!Yes Rich is back and was missed! Mike is also a great asset! But let's not forget the service tech(mechanic) Chris McQueen! he took the time to explains things in a way I could understand! Being a woman, and not knowing that much about the mechanics of the vehicle,he had tremendous patience and listening carefully to my thoughts!Thank you to all who greeted me with a warm smile and hello even during your very crazy,busy time! More

Emergent Service Visit This service visit was the best I have expereniced since I have been with Route 18. All previous visits were difficult and lacked the customer service This service visit was the best I have expereniced since I have been with Route 18. All previous visits were difficult and lacked the customer service I expected from this dealership. On 8/6/14 I had a flat tire and was close to my next oil change without an appointment. Rich was more than happy to help me out immediately with assessing my tire then putting my car in for an oil change. Rich epitomized what I expect of customer service and Route 18 should hire more people like Rich. His knowledge of the vehicle and service plans have aided me in making smart decisions for my vehicle. Thank you Rich for your help Michael Calimano More

Very professional, freindly I had my RAM 1500 routine service and as usual everyone was very friendly & professional. The facility is always very clean and comfortable to relax I had my RAM 1500 routine service and as usual everyone was very friendly & professional. The facility is always very clean and comfortable to relax while I wait for my vehicle to be serviced. I was VERY PLEASED to see Rich Warren return since I've always dealt with him in the past. Again as always he advised me on getting a oil service contract cause he knows I don't change vehicles very frequently. More

RICH WARREN IS BACK!!!!!!!! Best service department ever. Rich Warren is the most professional and honest guy you"ll ever want to deal with. He was away for a little while but Best service department ever. Rich Warren is the most professional and honest guy you"ll ever want to deal with. He was away for a little while but is back now. I have never had a problem with anyone I've dealt with at this dealership but Rich is my guy!!! Also, Chris Spahr (the mechanic) is always on point with his repairs and super neat and clean. The car always comes back fixed and super clean. Jeff Kanc, the service manager, is also a great honest man who I truly trust with my car too. Bottom line- It does not get any better then here at this dealership!!! Thank you, Thank you, Thank you. M. Paster More