Route 18 Chrysler Jeep Dodge Ram - Service Center

windshield washer not working was at the dealer for windshield washer not working. found out a critter had eaten the lines. rich warren was very helpful, and would recommend you was at the dealer for windshield washer not working. found out a critter had eaten the lines. rich warren was very helpful, and would recommend you speak with rich any time your at the dealer for service. he also told me the that there were updates that had to be performed that I was not informed of. More

Best dealer in NJ Took my car in for service and a broken tail light. They did there best to help my car get back out on the road Took my car in for service and a broken tail light. They did there best to help my car get back out on the road More

Oil change Got my oil changed for my charger. Everything was handled nicley and the people were all ready to help and do anything they could to give you the best Got my oil changed for my charger. Everything was handled nicley and the people were all ready to help and do anything they could to give you the best and most effiecnet experience. More

car maintenance After having such a long day I decided to go get my car maintenance oil change, I was greeted by one of the representative Mr Ryan Jonas who was very After having such a long day I decided to go get my car maintenance oil change, I was greeted by one of the representative Mr Ryan Jonas who was very respectful and took the time to listen about the concern that I had about the car like other dealership that I dealt with in the past would just try to rush you to get to the other customer. This young man is doing a wonderful job for this dealership keep up the good work guys More

Service department Went for a oil change for my 2015 jeep. Compass and rich warren has been a gentleman and a very big help with anything to do with the service departme Went for a oil change for my 2015 jeep. Compass and rich warren has been a gentleman and a very big help with anything to do with the service department More

I highly recommend and I am coming back I had a specific appointment and it was adhered to. I especially appreciated Mr. Jonas Ryan's superlative customer service. He treated me like a val I had a specific appointment and it was adhered to. I especially appreciated Mr. Jonas Ryan's superlative customer service. He treated me like a valued customer. Please give him a raise and a promotion. More

Nice and Disorganized! This is a very busy service center as it is the one of few Chrysler Jeep Dodge Ram Authorized Service Center in the area. That said, while they all se This is a very busy service center as it is the one of few Chrysler Jeep Dodge Ram Authorized Service Center in the area. That said, while they all seem very nice: Rich, Anne, and the gang- there is a terrible lack of organization amongst the group. For what I thought was a simple replacement of two deployed headrests (from a fender bender earlier this summer) it took four trips over the course of a week and a half to get the job done. One of the Customer Service Representatives, Rich told me to come in early in the morning at 7:30 twice and was late on both occasions, so Anne (whom he now owes lunch) had to take over the job. Anne was great, giving us a loaner vehicle while the mishap was cleared up over the weekend. It's just a little strange to me that to replace two headrests was made so complicated. Instead of just calling us back in when the parts arrived, we were called back on a guess as to when the parts were supposed to come in. This led to the two additional trips back to the service center as each of the parts trickled in. More

THESE GUYS ARE THE BEST!!! This service department is excellent. I couldn't be more pleased with the service that I received on my 2007 Jeep Liberty and my 2004 Jeep Rubicon. This service department is excellent. I couldn't be more pleased with the service that I received on my 2007 Jeep Liberty and my 2004 Jeep Rubicon. More

Excellent customer service from Joel in Service Dept My daughter needed service on her Chrysler 200, Joel was very professional and went above and beyond to keep her informed on the status of her vehicle My daughter needed service on her Chrysler 200, Joel was very professional and went above and beyond to keep her informed on the status of her vehicle and gave her a loaner car as soon as one became available. His excellent customer service made her unfortunate circumstances a lot less stressful. Would definitely recommend this dealership for service and will make it a point to ask for Joel if I need service in the future. More

They don't answer their phones. I called several times at different times of the day to make an appointment, each time the phone rang, and rang, and rang with no answer. I finally el I called several times at different times of the day to make an appointment, each time the phone rang, and rang, and rang with no answer. I finally elected to make an online appointment which went OK but when I called to confirm the appointment (they actually answered the phone after about 20 rings) I was put on hold for literally 12 minutes and once they returned to the line they had no record of the online appointment. Front line customer contact people / systems need some tweaking. More