Route 18 Chrysler Jeep Dodge Ram - Service Center

1) did not get call /text when vehicle was ready. 2) Discount coupons not considered in invoice inspite of providing those. 3) way expensive than other Jeep dealership. 4) No proper person i.e. Ju 2) Discount coupons not considered in invoice inspite of providing those. 3) way expensive than other Jeep dealership. 4) No proper person i.e. Just one person to respond and questions during vehicle pickup which was Friday afternoon More

Had emergency warranty repair on my 20 Jeep Grand Cherokee. Used Chrysler towing. Michael Nabinge was excellent. He handled all are concern’s. I would bring my Jeep here for service. Cherokee. Used Chrysler towing. Michael Nabinge was excellent. He handled all are concern’s. I would bring my Jeep here for service. More

So easy! ! Kevan Mulan was great with the recall on my vehicle. Good communication and got my car in and out in less than 24hrs! ! Kevan Mulan was great with the recall on my vehicle. Good communication and got my car in and out in less than 24hrs! More

Paul was extremely helpful in getting me the right deal for my budget. He took extra time to explain the workings of the vehicle as well. Great experience! Highly recommend Route 18 Jeep for my budget. He took extra time to explain the workings of the vehicle as well. Great experience! Highly recommend Route 18 Jeep More

I had an excellent experience today 3/4/2022 with Jeffrey henry. When I dropped off my Track he was kind and offered to have a car to take me home and bring me back when my track was ready. When I got there henry. When I dropped off my Track he was kind and offered to have a car to take me home and bring me back when my track was ready. When I got there to pick it up and there were some issues with the paperwork but the Supervisor and the team there were quick to come to assist me and didn't leave till they made sure the issue was solved. I had always loved my truck 2019 Ram Laramie But Now I Love it more because i knew there's a great team behind to support More

All of the staff was fantastic! All of the work was done quickly and their customer service was far better than other dealers in the area. All of the work was done quickly and their customer service was far better than other dealers in the area. More

Everyone that I dealt with was super nice and extremely accommodating. It was a wonderful experience! accommodating. It was a wonderful experience! More

Have had service done here numerous times. Seems each time they try and get you for more and more. I have a past quote they wont honor. Told me i needed more work and I said I would have to reschedule, t time they try and get you for more and more. I have a past quote they wont honor. Told me i needed more work and I said I would have to reschedule, they informed me after everything and with out telling me first that there was a new $160 charge, but if I do the work now they will wave it. Couldn't cause they took so long to perform the oil change after a scheduled appointment. Pick up the truck and it smells like cigarettes' smoke. Worst stealership experience I have had is with them every time. I would try and go to any place but here More

My experience with Route 18 Jeep was fantastic . I needed service for my Wrangler I first spoke with Denise who was a pleasure to deal with.She was pleasant professional and caring. When I arrived the chec service for my Wrangler I first spoke with Denise who was a pleasure to deal with.She was pleasant professional and caring. When I arrived the check in process was smooth as could be.Everyone I dealt with was so nice and accommodating. I received updates on the progress from Jeff. He was a plea sure to talk to as well. I’m glad I purchased and have my Wrangler serviced at Route 18 Jeep. Bill Purdy More

Best service dept bar none. Won't take my Jeep anywhere else. They know the vehicle and do job right the first time. else. They know the vehicle and do job right the first time. More