Route 18 Chrysler Jeep Dodge Ram - Service Center

So easy! ! Kevan Mulan was great with the recall on my vehicle. Good communication and got my car in and out in less than 24hrs! ! Kevan Mulan was great with the recall on my vehicle. Good communication and got my car in and out in less than 24hrs! More

Paul was extremely helpful in getting me the right deal for my budget. He took extra time to explain the workings of the vehicle as well. Great experience! Highly recommend Route 18 Jeep for my budget. He took extra time to explain the workings of the vehicle as well. Great experience! Highly recommend Route 18 Jeep More

I had an excellent experience today 3/4/2022 with Jeffrey henry. When I dropped off my Track he was kind and offered to have a car to take me home and bring me back when my track was ready. When I got there henry. When I dropped off my Track he was kind and offered to have a car to take me home and bring me back when my track was ready. When I got there to pick it up and there were some issues with the paperwork but the Supervisor and the team there were quick to come to assist me and didn't leave till they made sure the issue was solved. I had always loved my truck 2019 Ram Laramie But Now I Love it more because i knew there's a great team behind to support More

All of the staff was fantastic! All of the work was done quickly and their customer service was far better than other dealers in the area. All of the work was done quickly and their customer service was far better than other dealers in the area. More

Everyone that I dealt with was super nice and extremely accommodating. It was a wonderful experience! accommodating. It was a wonderful experience! More

Have had service done here numerous times. Seems each time they try and get you for more and more. I have a past quote they wont honor. Told me i needed more work and I said I would have to reschedule, t time they try and get you for more and more. I have a past quote they wont honor. Told me i needed more work and I said I would have to reschedule, they informed me after everything and with out telling me first that there was a new $160 charge, but if I do the work now they will wave it. Couldn't cause they took so long to perform the oil change after a scheduled appointment. Pick up the truck and it smells like cigarettes' smoke. Worst stealership experience I have had is with them every time. I would try and go to any place but here More

My experience with Route 18 Jeep was fantastic . I needed service for my Wrangler I first spoke with Denise who was a pleasure to deal with.She was pleasant professional and caring. When I arrived the chec service for my Wrangler I first spoke with Denise who was a pleasure to deal with.She was pleasant professional and caring. When I arrived the check in process was smooth as could be.Everyone I dealt with was so nice and accommodating. I received updates on the progress from Jeff. He was a plea sure to talk to as well. I’m glad I purchased and have my Wrangler serviced at Route 18 Jeep. Bill Purdy More

Best service dept bar none. Won't take my Jeep anywhere else. They know the vehicle and do job right the first time. else. They know the vehicle and do job right the first time. More

The service was done within the hour like they promise me . Very pleasant and efficient. . Very pleasant and efficient. More

this is for the commercial service department .. I HAD TO CHECK one star but in my mind it should be below ZERO ... I am Very unhappy - truck was dropped off to Route18 on 11/14 .. into rotation on the 15th. CHECK one star but in my mind it should be below ZERO ... I am Very unhappy - truck was dropped off to Route18 on 11/14 .. into rotation on the 15th... they checked 2 times and found no leaks or no issues ... truck picked up on 12/4 ... and the leak is still showing ... left msg for Jeff to call monday morning when he arrived and no call ... so i had to call him at 11 a.m. and he apologized (obviously because he's in the wrong) said he would get another tech to look but gave me a date of 12/13 ... this is unreal and unheard of to have my vehicle there for 17 days and fixed nothing .... now giving me another date but also said bring it but we won't get it into shop for 3-4 days . my business has already lost 17 days without this truck and now he wants us to leave for another 4 days without it getting looked at .... who runs this department ... i need someone to explain to me how an oil leak is showing but no one sees it .... More