Route 18 Chrysler Jeep Dodge Ram - Service Center

Helpful My jeep battery was dead this morning. I called the dealership and when I brought the car in, I was helped by Richie who made the experience go very s My jeep battery was dead this morning. I called the dealership and when I brought the car in, I was helped by Richie who made the experience go very smoothly. More

Customer Care that Makes You Feel Appreciated We recently move to the area from NY. We have a Chrysler, a Dodge and 2 Jeeps in the family. From the very first time I visited the Service Dept Rich We recently move to the area from NY. We have a Chrysler, a Dodge and 2 Jeeps in the family. From the very first time I visited the Service Dept Rich Warren treated me like i was a valuable long-time customer. We have had all our cars serviced and the customer care is always outstanding. I am so pleased with the level of service we plan to make our next 2 new car purchases in the coming 3 - 12 months from RT 18 CJDR. More

PHENOMENAL This service department is outstanding! Everyone is super nice. Excellent Customer Service. Rich Warren is the MAN!!!! He knows his stuff. A real p This service department is outstanding! Everyone is super nice. Excellent Customer Service. Rich Warren is the MAN!!!! He knows his stuff. A real people person. He understands how to talk to someone and respect treat them as a human not just a customer. I am truly satisfied with the whole staff and would highly recommend this place for service. It doesn't get any better. More

Reliable, dependable over a very long time I've been a long time customer here for both purchasing a car and keeping the car on the road. So when my car started having electrical problems on a I've been a long time customer here for both purchasing a car and keeping the car on the road. So when my car started having electrical problems on a trip back from Florida, I called Route 18 Auto Group. They were able to get to my car quickly. Diagnosed the problem(s) and made the necessary repairs. I have every confidence in the work. I am always treated politely and although my knowledge of how cars work does not extend beyond "you turn the key and the motor starts" they always explain what needs to be done in language I can understand. More

Customer Service Hello- We want to express our sincere gratitude for the assistance we received on Saturday, January 30, 2016. I walked into the dealership with no Hello- We want to express our sincere gratitude for the assistance we received on Saturday, January 30, 2016. I walked into the dealership with no appointment and five children. One of my children decided to slam the automatic door shut by hand, (as the door was closing by itself), causing the door to come off track. The door couldn't close completely and with children in the van, it wasn't safe to drive the car that way. After the incident, I went directly to the dealership. Mr Ryan Jonas addressed me immediately and assured me that everything would be OK. The tech Chris Cummings was knowledgeable and efficient. He showed me what the problem was and what needed to be done to get the door back on track. I cannot put into words how much we appreciate you going above and beyond with your help and expertise in solving the safety issue that we had. I have told all of my family and friends how wonderful the service department is at Route 18 Auto and how family friendly the customer service department is. I will continue to recommend Route 18 Auto due to the professionalism of all of the staff and the great customer service. Thank you again. Lisa Parone & family More

My First Service Experience-Route 18 Auto in East Brunswick This was my first service appointment with Route 18 Auto. It was for the first oil and oil filter change for my 2015 Dodge Challenger R/T Scat Pack w This was my first service appointment with Route 18 Auto. It was for the first oil and oil filter change for my 2015 Dodge Challenger R/T Scat Pack which I purchased used, with 3,500 miles on it,, from another Chrysler/Dodge dealership in Pennsylvania. At the time of this servicing, my car had 5,129 miles on it. I dealt with Service Advisor Rich Warren. He explained everything to me and answered my questions. he showed me the oil change packages and I purchased the 3 year/6 oil change package. It made sense as I always change the oil as per manufacturer's specification. Rich also gave me a brochure on the LifeTime Plan for servicing my car and my wife's new, 2016 300 Limited. I will think on whether to get that plan or not. My appointment for my oil/filter change was 8:00am on 2/4/2016. I came in at 7:45am and my car was ready at 8:50am. The oil/filter change was done by Technician Dominick Torre. The WI-FI is very good at Route 18 Auto so I spent the time doing actual work for my employer whilst waiting. In addition to the oil/filter change, Rich found some PCM and AMP flashes that needed to be applied and those were done also (by Technician Dominick Torre). Lastly, there is a Technical Service Bulletin (TSB) out for "coolant weepage" from my radiator upper hose. Rich Warren will order the part, as it wasn't in stock, and when he part comes in, I will be notified by parts and the repair as per the TSB will be free under my car's manufacturer's warranty. So far so good. More

THIS PLACE ROCKS I came here on a lark when my engine light came on and found it on google maps. I cannot say enough good things about the people here - Rich Warren sp I came here on a lark when my engine light came on and found it on google maps. I cannot say enough good things about the people here - Rich Warren speciffically is one of the nicest and most efficient professional people I have ever worked with. He saved the day for me and I cannot say enough how awesome their entire team was. Totally professional and fast and nice. They even found another issue with my car and fixed that up on the spot. I will not go to any other Jeep Dealer ever again. This is the only one for me! Thanks Rich! More

Parts Advisor Staff Par Excellence! I was in the area and I drove in the early hours of the morning with rain for an hour without Heat/AC Fan from Hudson County, Northern New Jersey. I I was in the area and I drove in the early hours of the morning with rain for an hour without Heat/AC Fan from Hudson County, Northern New Jersey. I found out that the A/C & Heater Knob (P.N.#5011218AC) was cracked. I Googled for Chrysler Dealers and found RT. 18 Chrysler. Ms. Wendy Sudul was very professional, courteous and with less than 15 minutes I was done... Thank you for a wonderful experience and to top it all... The Coffee was fabulous in the service waiting area. Chris B. Union City, NJ 07087 More

Great Service I wanted to thank Ryan for the great service on Saturday with my Dodge Ram truck. I had a slow leak in my tire and in previous experiences, it was th I wanted to thank Ryan for the great service on Saturday with my Dodge Ram truck. I had a slow leak in my tire and in previous experiences, it was the Valve sensor. Although they were jammed with customers, Ryan personally squeezed me and found it was a nail in the tire. Ryan was able to plug the tire and get me on my way within 30 minutes !! I can't thank him enough for the service. More

My experience is always great with service there. Rich is a terrific guy. Whenever I call with an issue I amtold to come over right away. They are very professional at all times. Rich is a huge asset Rich is a terrific guy. Whenever I call with an issue I amtold to come over right away. They are very professional at all times. Rich is a huge asset to the company. Its always a pleasure dealing with him. More