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Route 18 Chrysler Jeep Dodge Ram - Service Center
East Brunswick, NJ
618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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618 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center
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March 26, 2016
Personal service with patience! Rich in service was great! After being told my car needed major repairs I was not a happy camper. Rich however walked me through what was needed and Rich in service was great! After being told my car needed major repairs I was not a happy camper. Rich however walked me through what was needed and answered all my questions . Taking time to explain repairs, and giving guidance when considering options are important qualities in a service writer. Rich did both. Thank you for the follow up call! It will keep me coming back :) Sue More
by Sue
Employees Worked With
Bryt sales, Chris mechanic, Rich Warren
March 20, 2016
Quick and courteous Dropped my charger off for an oil change and tire rotation....Even though I didn't wait at the dealer, they were still done in under 2 hours. I calle Dropped my charger off for an oil change and tire rotation....Even though I didn't wait at the dealer, they were still done in under 2 hours. I called a couple of times with questions and there was no wait time for a response. I love this dealership and their service. More
by cardriver123
Employees Worked With
Sean Boyle
March 19, 2016
Thankful All I can say is that Rich Warren is the man! He turly cares about his customers &! Is willing to go above & beyond to help them. Thank you so much Ri All I can say is that Rich Warren is the man! He turly cares about his customers &! Is willing to go above & beyond to help them. Thank you so much Rich ! More
by Jackie
Employees Worked With
Rich Warren
March 16, 2016
Quick & painless service Oil change and tire rotation. Quick service Richie from service is the best! I have been coming here for six years, and they always take good care of Oil change and tire rotation. Quick service Richie from service is the best! I have been coming here for six years, and they always take good care of me More
by donnyk915
Employees Worked With
Rich Warren
March 08, 2016
Clueless people Took my car for warranty and recall work. They called me telling me my car was ready. When I picked my car up I asked them what they did and they re Took my car for warranty and recall work. They called me telling me my car was ready. When I picked my car up I asked them what they did and they replied that they did the work indicated. But I showed them that the service receipt indicated that part was ordered but not installed. They stuttered for a minute. I was about to drive a car with no work done. This dealership is understaffed. It seems more of a bad management issue. More
by aidrees
Employees Worked With
N/A
February 27, 2016
Great customer service I went in for a routine oil change and check. I had an issue with my cell phone charger port. I also questioned replacement of my right rear tire rim I went in for a routine oil change and check. I had an issue with my cell phone charger port. I also questioned replacement of my right rear tire rim due to damage from the curb. I had purchased the extra tire/rim insurance from the dealership. The service dept contacted Chrysler and assured me that they will provide me with a loaner when my vehicle will be sent out to repair the rim damage. I hope they follow through on that promise. I appreciated the callout to Chrysler regarding the issue. More
by karen
Employees Worked With
Ryan Jonas
February 23, 2016
Starter Motor Replacement and Multiple Fluid Exchanges I bought my 2005 Jeep Grand Cherokee from this location back in December 2004 when the dealership was known as McDonagh Chrysler Jeep Dodge and have a I bought my 2005 Jeep Grand Cherokee from this location back in December 2004 when the dealership was known as McDonagh Chrysler Jeep Dodge and have always had great service from the staff working there. I was extremely pleased when the facility reopened as Rt 18 Chrysler Jeep Dodge and I found many of same people still working there. Service today is as pleasant and thorough as in the past. Rich Warren, the Service Advisor, was super busy on the day when I dropped off my Jeep. The starter motor had failed and I had long list of other work to be done. Despite the hecticness, Rich wrote up the lengthy work order (ten different items, to be exact) and got everything right on the first go-around. He is a fantastic person to deal with. Many thanks, Rich! Thank you also to Chris Spahr! He is Service Tech/Mechanic who performed all of the requested tasks. Rt 18's team gets very high marks for outstanding quality and attention to detail. Good job everyone! More
by Joe S.
Employees Worked With
Chris Spahr - Service Tech, Rich Warren
February 23, 2016
Customer satisfaction should always be first. I just want to start of by saying, I'm a 35 year old male. I own a small business, and this is my 5th Jeep. After the experience I received here... it I just want to start of by saying, I'm a 35 year old male. I own a small business, and this is my 5th Jeep. After the experience I received here... it may be my last! Last week I brought my car into this dealer to get looked at after waiting for 2 weeks for an appointment. I seem to have an electrical issue from what I understand on my end. This problem has been there since the day I picked my car up from the dealer. Upon arrival to the dealer to drop my vehicle off I was created by Joel, who immediately pointed out that my warranty was not covered at their dealer. Now it is to my understanding that each "jeep dealer" sells different "jeep" warranties! Some "jeep dealers" don't cover other "jeep dealers" warranties apperantly! This to me was some what understandable. I was actually more mad at my jeep dealer than at this jeep dealer. Immediately the associate Joel turned to "Richard" who is obviously the person in charge of the department with the issue and asked his advise about the matter. In a very rude way turned me down and offered almost zero help to any of my issues and was very poor with his attitude towards me the customer. I was pretty upset but managed to keep my cool after a long day at work and decided to investigate with my dealer before being turned down and having the problem in my car linger... Needless to say... They do take my warranty! Problem solved right? Wrong....! So they provided a loaner car which was a Chrysler 200 which is by far not a jeep.... I waited a day for my car figured the problem would have been corrected... Nope! When I retired a day late because I couldn't catch them the day before... They blamed the issues I was having with the car on me... I have installed a pair of after market LED bulbs that are made to fit the car... Needless to say what I originally brought the car in for was not addressed! My car still shimmies when I hit the gas in a very weird way, my Bluetooth is still disconnecting, my interior lights still flicker (problem I had since I picked the car up)... Yes from what they tell me this is all caused by the LED bulbs! xxxx aftermarket parts! How dare they mess up my Bluetooth! I don't know but I felt like I went to the doctor and got seen by a dentist! I do want to say that the person who did try his best to help but from what it seemed was tied was Joel. He did try and was very polite, unlike Richard who seemed very I unhappy with my excistance because I bought my jeep somewhere else! To you sir grow up! I worked in customer and sales for many years before doing what info today... And I have never treated a customer lesser simply because they weren't my customer or because of a warranty. Instead of turning me down a loyal JEEP CUSTOMER, you should have taken better care of me. But more importantly you should be doing this with all your customers, and if you are having a bad day... GO HOME! Don't ruin someone's day and then do a crappy job just because you are lazy! I had to do all the leg work just to nothing accomplished but the oil change that I could have gotten down the block for 19.99$ Shame on people like Richard who are contributing to decline in customer satisfaction of the American car industry I buy jeep because I believe in the brand and have for many years! But after this experience I am totally going Chevy next time around or even ford. If I was this persons boss I would retrain him in customer service. More
by AO1980
Employees Worked With
Rich Warren, Joel Almonte
February 18, 2016
Recall Appt I brought my Jeep Grand Cheroke Laredo in today for a recall. The Service Advisor who assisted me today was Ryan Jonas. He was extremely polite and I brought my Jeep Grand Cheroke Laredo in today for a recall. The Service Advisor who assisted me today was Ryan Jonas. He was extremely polite and courteous with a great personality. Great guy to be assisting customers!!!!!!!! Maureen Cutrone More
by Renni34
Employees Worked With
Ryan Jonas
February 18, 2016
Always pleasant. Ryan Jonas is the Best! We have been clients of Route 18 for many years. From Sales to Servicing, we have always been treated with respect. Chris mana Ryan Jonas is the Best! We have been clients of Route 18 for many years. From Sales to Servicing, we have always been treated with respect. Chris managing the service area was a great choice and Ryan as a service rep is a very nice choice. He's so upbeat, friendly and gives that added care that makes you feel good. He's definitely a keeper! More
by JerseyGirls2
Employees Worked With
Ryan Jonas
