Route 18 Chrysler Jeep Dodge Ram - Service Center

Awful services. I love the Jeep brand but unfortunately I never go back to this dealer. Michael's customer service leaves a lot to be desired. He is a grocer person who doesn't know how to treat customers never go back to this dealer. Michael's customer service leaves a lot to be desired. He is a grocer person who doesn't know how to treat customers. I don't recommend the experience with my Jeep there to anyone. three days to correct something and when they deliver the vehicle to you it's the same, you explain to Michael to check and the first answer is that the work was done. If I didn’t insist, I would have taken my vehicle with the same problem that I took it for. Later, Mike himself confirms that they will have to work the vehicle again because it is not actually repaired. After they give it to me again, I feel a sound that the vehicle did not have. apparently on the air filter. I ask a mechanic or some employee who was outside if that very nice person could assist me (I regret not remembering his name) he confirms that he does hear the sound and is going to tell mike to come check it out. When mike comes back to me to my car, I explain to him what I feel in the car and the sound. He says that nothing can be heard from the car. Another man comes, I don't know his name and he says that the car arrived with that sound. then if there was a sound !!! then they took the car inside again. When they took it out, it no longer had the sound and it was resolved and they didn't even have the courtesy to give me the car. They parked it and left the key inside without telling me anything. They really should take a customer service course because service is the least they provide. More

Appt THURSDAY dropped car off on Wednesday. DID NOT check my car till monday. NO loaner car. Did NOT finish car till saturday..WAS NOT HAPPY my car till monday. NO loaner car. Did NOT finish car till saturday..WAS NOT HAPPY More

Best sales and service team! Bryt, Ryan and Kevin make buying and maintaining my Jeep easy. I recommend Route 18 dealership to all of my friends and family. buying and maintaining my Jeep easy. I recommend Route 18 dealership to all of my friends and family. More

Everybody is very friendly and accommodating, the chairs in the waiting room having power outlets built are really convenient. nice guys in the service department. in the waiting room having power outlets built are really convenient. nice guys in the service department. More

Timely, clean, and friendly as always. Greeted as soon as I exited my car. Arrived early and taken in early. Convenient waiting area. Car was brought to me. I exited my car. Arrived early and taken in early. Convenient waiting area. Car was brought to me. More

The only complaint I have is filling in this box! So here’s more empty words to insure u to give raises to all the people here’s more empty words to insure u to give raises to all the people More

Fast and efficient! I love that they communicated via text and my car was returned in a timely manner. Will return for sure. Thank you text and my car was returned in a timely manner. Will return for sure. Thank you More

Very professional and understanding of my needs. Made timely recommendations at a reasonable cost to me. Would highly recommend to family and friends in future timely recommendations at a reasonable cost to me. Would highly recommend to family and friends in future More

Nothing but bad experience with there service department! Had an emblem replaced on warranty and they got glue all over the trunk and bumper and left it for me to clean. Then recently I needed a cap for one Had an emblem replaced on warranty and they got glue all over the trunk and bumper and left it for me to clean. Then recently I needed a cap for one alloy wheel witch by the way had a lifetime warranty as per my initial purchase contract and char Ed me $50. When I showed them the contract all I got was double talk. After 3 new car purchased from them no more dealing with them in the future I can assure you. More

The staff is extremely knowledgeable and attentive to customer car service needs. I recieved service for my vehicle that brought it beyond excellent standards of condition. customer car service needs. I recieved service for my vehicle that brought it beyond excellent standards of condition. More