Route 18 Chrysler Jeep Dodge Ram - Service Center

The service overall was good, friendly and knowledgeable staff. There was a very long delay in getting the Jeep back, however I do understand the delay in receiving parts due to Covid. The only suggestion t staff. There was a very long delay in getting the Jeep back, however I do understand the delay in receiving parts due to Covid. The only suggestion that I have is when providing pricing for a key fob, please give the customer pricing for the both key fob with the actual key and without the key. Having this information upfront allows the customer to choose which option they would like to purchase. I wasn't aware that it did not include the key. I found out after picking up the vehicle and saw that the key was missing. The staff made a key on the spot and did not charge me for due to the inconvenience. It was greatly appreciated and Kevin followed up to apologize for the miscommunication. I will return to this dealership in the future for services. More

The dealership as a whole is amazing and treats you like family! The energy is real! It’s not forced they make you feel like you matter at the establishment! family! The energy is real! It’s not forced they make you feel like you matter at the establishment! More

Staff kept me informed of progress and the work was Staff kept me informed of progress and the work was completed on time as requested. Always a good experience with Jeff Henry and coworkers. AAA+++ Staff kept me informed of progress and the work was completed on time as requested. Always a good experience with Jeff Henry and coworkers. AAA+++ More

Great customer service. Service was quick, easy and everyone was friendly. All my questions were answered. Will be coming back for future services with this location. everyone was friendly. All my questions were answered. Will be coming back for future services with this location. More

First time here for two tire repairs on my 21 charger. Greeted by friendly lot attendants, then Kevin the service writer. They repaired the tires quickly while I waited. Very happy Greeted by friendly lot attendants, then Kevin the service writer. They repaired the tires quickly while I waited. Very happy More

They made sure I was able to get my car back same days and we’re very courteous. Always a pleasure bringing my car in. and we’re very courteous. Always a pleasure bringing my car in. More

They are always extremely polite courteous timely.They They are always extremely polite courteous timely. They confirm the appointment and delivered. They get the job done and answered all my questions. They are always extremely polite courteous timely. They confirm the appointment and delivered. They get the job done and answered all my questions. Terrific team! More

Waiting 1 hour get my vehicle back from an oil change and didn’t even wash my vehicle. Bad Service on your Behalf. Okay thanks. didn’t even wash my vehicle. Bad Service on your Behalf. Okay thanks. More

I dealt with Mike. He was extremely helpful in satisfying all of my issues and rectifying a previous issue. I will continue bringing my Durango in for service all of my issues and rectifying a previous issue. I will continue bringing my Durango in for service More

Kevin Mullan is the reason I keep coming back to fix my car at the dealership. He went above and beyond. The dealership never cared to update on my vehicle status. The vehicle was in for a few issues and o car at the dealership. He went above and beyond. The dealership never cared to update on my vehicle status. The vehicle was in for a few issues and o my 10 days later I got the vehicle back. I had to spend couple hundreds on u wrong my kids to camp back and forth. Unacceptable!! More