Route 18 Chrysler Jeep Dodge Ram

I ordered my 2009 Dodge Challenger R/T at this dealership and got a good deal. My basic warranty is about to expire and I had a two minor issues that needed to be taken car of. Christine was very helpful and and got a good deal. My basic warranty is about to expire and I had a two minor issues that needed to be taken car of. Christine was very helpful and inspected the minor issues and ordered my replacement parts right away. Rich assisted me with the service visit and was very helpful as well. The repairs were done very well and you can tell that the service department and technicians are very familiar with the vehicle. In their thorough inspection of the vehicle they noted an addittional item that needed to be repaired and ordered me a replacement part right away to have the repair complete before the warranty expires.I have nothing but good things to say about the service department and plan to continue to have my car serviced there. More

Route 18 CJD dealership is a pleasure to deal with. After ordering a spare key from Freehold Jeep and was told it would take two weeks to get in by a service advisor, 2 1/2 weeks later we called and After ordering a spare key from Freehold Jeep and was told it would take two weeks to get in by a service advisor, 2 1/2 weeks later we called and found out they had never placed our order. Called RT 18 CJD and the not only had a key in their parts dept, they could program is whenever it was convenient for us. We have had service work done twice at RT 18 CJD and have been treated very professionally from the receptionist, to the service advisors, to the mechanics. RT 18 CJD is our dealer from now on. No more trips down rt. 9 for lousy service. Thank you RT 18 CJD! More

Initially I shopped here and was only shown a fraction of Initially I shopped here and was only shown a fraction of the trucks on the lot. The salesman did not know much about the RAM truck and did not Initially I shopped here and was only shown a fraction of the trucks on the lot. The salesman did not know much about the RAM truck and did not fully answer my questions. I do not know why the first salesman did not show the whole inventory and I left the lot. After shopping online (as well as other dealers) I went back to the dealer and met Bruce. He was not pushy (like I expected salesman to be) and let me test drive the trucks seemingly withing minutes of arrival. This helped me confirm my decision to purchase the truck I wanted. The real value with this dealership was in making the paperwork process easy. This is my first new truck and first time I was buying from a dealer. They (Bruce and Gerardo) walked me through the entire process and set everything in motion (including insurance paperwork and a trade) making it painless. For this I would recommended this dealership to others and was glad I gave it a second chance. More

Excellent service. Appointment reminder call was a big help along with upfront discussion of service being performed. Wait time was not long and a full explanation of charges were provided. help along with upfront discussion of service being performed. Wait time was not long and a full explanation of charges were provided. More

THE DEALERSHIP AND SALES PERSON WAS FRIENDLY AND HELPFUL. THE FINANCE DEPAPRTMENT EXPLAINED ALL OF MY OPTIONS AND ASSISTED WITH MY PURCHASE. I WOULD RECCOMMEND THIS DEALERSHIP TO MY FRIENDS THE FINANCE DEPAPRTMENT EXPLAINED ALL OF MY OPTIONS AND ASSISTED WITH MY PURCHASE. I WOULD RECCOMMEND THIS DEALERSHIP TO MY FRIENDS More

As usual, great experience working with Rich. He is always very helpful, knowledgable and courteous. Work was done efficiently and quickly. No complaints about experience. always very helpful, knowledgable and courteous. Work was done efficiently and quickly. No complaints about experience. More

First time back for service since dealership closed (McDonah). I was so happy to see Rich. His customer service is so personnal. He so wonderful to work with. He takes extra special care of you. I (McDonah). I was so happy to see Rich. His customer service is so personnal. He so wonderful to work with. He takes extra special care of you. I am so happy to work with Rich and his service team again!! Love them. More

I would recommend this dealership to anyone. Let me say that this place is great for the first time/novice car buyer. Our search was to find a second vehicle for myself to take to college. My mom and I hav that this place is great for the first time/novice car buyer. Our search was to find a second vehicle for myself to take to college. My mom and I have a very vague sense of buying cars - especially used ones because our current car was bought new. I did my research online to find a dealership with outstanding reviews. I had read many horror testimonials from other places and this place had none. When we first arrived we were quickly helped out by a sales representative, Dawn. She was fantastic. Dawn showed us the vehicle we looked at online first, a used 2010 Hyundai Accent GS. We went on a test drive but I decided it wasn't the car for me. She asked us about our price range and other details such as mileage etc. Throughout the whole browsing process she didn't pressure us or steer us in a different direction - she stayed friendly, relaxed, and professional the whole time. It came to the conclusion that I was very interested in a 2007 Honda Civic EX. As the process advanced into the next step, we were hesitant that the friendliness would disappear and become more rigid. To our surprise we were met with the same friendliness and even more generosity. The price we paid for the vehicle was outstanding. We gave Dawn our maximum budget and in the end we got the car including taxes/other fees at what we wanted to pay. The only extra fee we decided to include was a service warranty package but it didn't kill our budget. We ended up saving about $3,000 on an already good price. What made this dealership fantastic was the extra mile everyone went to for us. For example: I inquired about an additional key because it didn't come with a 2nd one. The financial director, David Zarillo, offered to pay for a 2nd key. Another example: With the Hyundai, there was no radio included, but Dawn spoke with a colleague and told us we could get a discount from Best Buy because of other connections. The sincerity of this dealership is the best we've been to. We would definitely come back again. If you're looking for people who genuinely want to help you out, this place is where to go. More

My car has been neglected because all of the Chrysler Dealerships being closed in this area. I was so happy to see this one open (not so happy about all the work needed) but it was long overdue. Everyone Dealerships being closed in this area. I was so happy to see this one open (not so happy about all the work needed) but it was long overdue. Everyone I dealt with was extremely nice and professional. I will definately go back. More

The service department at this dealership was fantastic as usual. I went in for a problem that occured on Saturday(bad noise) and disappeared today. They searched and found nothing wrong at this time.I hav as usual. I went in for a problem that occured on Saturday(bad noise) and disappeared today. They searched and found nothing wrong at this time.I have to bring it back if it happens again but it might have been caused by the extreme heat. They were friendly and thorough. More