Route 18 Chrysler Jeep Dodge Ram

Called the dealer to work on a deal for an Infiniti. I have been shopping for a while and had deals on the table at other places. Im nowhere near this dealer and wanted a fair and honest price first befor have been shopping for a while and had deals on the table at other places. Im nowhere near this dealer and wanted a fair and honest price first before i waste my time. I said if my offer is not reasonable please tell me now so i dont waste anyones time especially my own coming in. I already drove the vehicle and now was just shopping price. They told me the offer made sense to come on in. I show up, we start talking about price and they wont move below their own advertised price. The manager came over before we left, didnt introduce himself and most importantly didnt respect me as a customer. More

I've had to bring my jeep to a different dealer and I've had to bring my jeep to a different dealer and the services and quality of work was horrible. The employee's make you wait while they carry on I've had to bring my jeep to a different dealer and the services and quality of work was horrible. The employee's make you wait while they carry on a personle conversation, they don't keep you informed on what is happening with your car. But the worse part was them making you feel like you where takeing up to much of their time. At the east Brunswick location when the jeep is worked on it's explained fully what has to be done and what can wait. they are always friendly even when you might be a difficult customer. The work is done right the first time and what I like the most is if they aren't sure what the problem is they are up front with you and discuss the options. More

Service advisors were informative and knowledgable and friendly. They do not pressure you for something that is not really required. The mechanics are very professional,skilled and friendly. They do their friendly. They do not pressure you for something that is not really required. The mechanics are very professional,skilled and friendly. They do their work with pride which is important in this day and age.I have dealt with Jeff Kanc for over 20 years. He is the best service manager in the industry. More

Bruce was very friendly and helpful, as well as the staff. They did not have the jeep I was looking for on the lot. So Bruce ordered exactly what I wanted without trying to push another vehicle on me. staff. They did not have the jeep I was looking for on the lot. So Bruce ordered exactly what I wanted without trying to push another vehicle on me. And the delivery was surprisingly quick. More

Great to have this wonderful crew back richie and the service dept took care of my problem on sat when I could not make appointment at any other day of the week to top that his crew stay after hours on s service dept took care of my problem on sat when I could not make appointment at any other day of the week to top that his crew stay after hours on sat to get me going for our trip on Monday . More

Always feel very satisfied when buying a new car from Route 18 Chrysler! Bruce Schwartz always goes the extra mile and the entire dealership is first rate!! This is the 9th car I've purchased there ove Route 18 Chrysler! Bruce Schwartz always goes the extra mile and the entire dealership is first rate!! This is the 9th car I've purchased there over the past 15 years and I would refer them to my family and best friends as a 5 Star Dealership. More

A good experience, but not perfect. I'm giving it 4's across the board because I was very satisfied with the experience, but little things here and there could have been done better. For example, I w 4's across the board because I was very satisfied with the experience, but little things here and there could have been done better. For example, I was supposed to have a full tank and didn't; this wasn't a problem because the dealer made up for it, but its just an example of a good dealership and not a great dealership. Bruce is great in person and makes sure you have all available information. Over the phone, not quite as engaging and helpful. That's not to say I didn't get the info I needed, it just wasn't as forthcoming and I was usually the one reaching out to follow up. The model all dealerships should follow is to give customers space when they're making a car decision (which was done in this case) and then once the customer puts down money, follow up early and often with as much information as possible (could have been done better). Following up to give progress, even if it isn't "new" information, is a great chance to build rapport with customers and make them feel like they aren't throwing money into a vacuum. Because I came with my own financing, the actual signing of paperwork and getting out the door was extremely fast an efficient. I was in and out in under an hour including putting the temp plates on. More

I always work with Rich and he has always been friendly and honest with me regarding the work required for my vehicle. i've never had to go back for work that had been perfomed. i'm feel very comfortable and honest with me regarding the work required for my vehicle. i've never had to go back for work that had been perfomed. i'm feel very comfortable dealing with them. More

I am a New Yorker who have bot CRYSLER PT 2002 from the individual on the streets of Est Brunswick. When techical problems ocured (few hours after that deal), I have addressed my conserns to the nearest individual on the streets of Est Brunswick. When techical problems ocured (few hours after that deal), I have addressed my conserns to the nearest CHRYSLER dillership, which happan to be at Route 18. The staff of the dealership mentioned above provided me with the ditaled attention, respect and dignity. They have inspected car and provided excellent work to rebuild damaged parts such as computer, weels, etc. as well as with list of the repaers needs to be done in the future. In addition the building itself is ery confortable, clean and equipt with all nessesary elements for customer's accomodation. More

After being disappointed with my dealings with service departments of a few Jeep dealerships in New Jersey, I was very fortunate to contact Rich Warren of Route 18 Chrysler-Jeep-Dodge-Ram. I discussed on departments of a few Jeep dealerships in New Jersey, I was very fortunate to contact Rich Warren of Route 18 Chrysler-Jeep-Dodge-Ram. I discussed on the phone with him the problem that I was having with the electronic control module on my 2010 Jeep Liberty. Rich was very nice and asked me to come to the service department to evaluate the problem. Rich explained that my ECM was not serious and my car would be okay. I later had him rotate the tires, check the brakes and change the air filter. I felt great that I finally found a professional and honest service advisor. I highly recommend Rich Warren and Route 18 Chrysler-Jeep-Dodge-Ram More