Auto Eastern Nissan of Meadowlands - Service Center

No appt The staff was great and courteous I went in with no appt for battery replacement And was out in a hour Micheal was great and courteous The staff was great and courteous I went in with no appt for battery replacement And was out in a hour Micheal was great and courteous More

Waiting for a ride that never happened !!!!!! Inform your employees that there is NO CUSTOMER PICK UP by any means on Saturday. Don't LIE. I waited over a hour and paid baby sitter. Your employee Inform your employees that there is NO CUSTOMER PICK UP by any means on Saturday. Don't LIE. I waited over a hour and paid baby sitter. Your employee said someone will use my fixed and ready car for the pick up. Address was confirmed by employee and waited and waited. Called again employee stated driver was on the way and not to bother being DROPPED OFF. Every time I do work on my car there is a new crew of employees. What a turn over. Nissan wins again. And then she ??? had BB's and told me Nissan is closing at 2:30 Saturday. TRAIN YOUR EMPLOYEES. More

Unscheduled appointment for broken bracket front bar hanging Once again, excellent service. Came without appointment and was told they could take me right then. Also spoke with technician first and gave me est Once again, excellent service. Came without appointment and was told they could take me right then. Also spoke with technician first and gave me estimated cost which turned out to be half of what I was told. Everyone so nice and service area is spotless. Bought my Nissan here 5 yrs ago and won't go elsewhere. More

Stay away...... Far away Nightmare experience with this dealership. Hands down the nastiest creepiest bunch of thieves i have ever dealt with ever. Vincent in service is na Nightmare experience with this dealership. Hands down the nastiest creepiest bunch of thieves i have ever dealt with ever. Vincent in service is nasty, rude and is either payed to lie or does it out of his own natural compulsion to never say the truth. They are completely incompetent inept and nasty beyond words. These are the type of people who give all car dealers a bad name (or human beings for that matter) If you go there and end up writing one of these reviews consider yourself warned . More

Rip Offs! If i could, I would give this place zero stars. I'm agreeing with the previous reviews - this place tries to rip you off. When i purchased my car a ye If i could, I would give this place zero stars. I'm agreeing with the previous reviews - this place tries to rip you off. When i purchased my car a year and half ago, I purchased the extended service plan plus free lifetime oil changes. When I went to get my oil change done, they tried to charge me. Apparently it wasnt "inputed in their system." Some servicing also had to be done - which they tried to charge me for again. When I asked to talk to the manager, Jim Cavuopo, i asked him to show me my initial paperwork that i signed when i purchased this car. He turns around and tells me, "even if barack obama asks me for the paperwork, i cannot show him." Than Ibrahim Morris decided to jump in and give his whole speech and wanted to charge me $1000 for the plan, which I have paid for. What BS! Hope this place gets its act together - will go for my free oil changes and that's it! Not surprised to see next to no business at this place. The two managers names Jim Cavuopo and Ibrahim Morris need to learn what customer service is. More

Fast, efficient, honest! Went there today because I had a CPO Rogue that I bought less than 30 days ago which had a handle of the front passenger door not working. They fix Went there today because I had a CPO Rogue that I bought less than 30 days ago which had a handle of the front passenger door not working. They fixed the door - no charge, no questions asked, no pushbacks, no gimmicks - they basically made it clear to me that they stand by their cars and provide a reasonable no questions asked repair policy if something goes wrong within the first 30 days of ownership. My service adviser was prompt, efficient, and explained everything clearly - he even spotted the fact that my car had a recall and had the mechanics take care of that too, and a free wash! Plus, a free multi point inspection. And I didn't come away with a whole laundry list of "recommendations" that other dealerships push on you. If nothing is truly wrong, this service department will honestly tell you your car is fine. What more can you ask for! Great service division, clean space, free coffee and water, TV, magazines, and shuttle service. I will surely come back. By the way, my salesman was JR Vega and he is a great honest guy as well! More

Why do I do this to myself? So I’m going to limit my review to this last year… Quality of work: Best way to put it is after my most recent oil change. They did an oil change So I’m going to limit my review to this last year… Quality of work: Best way to put it is after my most recent oil change. They did an oil change, Tell give me a list of all things they want to do, one being the battery. Now, the battery they have been telling me is “red” for over 1 year, I went to auto zone in January then advance auto parts September to tell me that the battery fine. So anyway this appointment they tell me the battery is Red, I tell them ill go to AutoZone. So I pick up my truck and start using it, to find out my predictive course lines on my rear review camera are misaligned, 1 hour after my appointment. I call them and they tell me they have no idea how this occurred, all they did was an oil change and multi-point inspection, one being the battery. So they tell me to schedule an appointment days from now so they can diagnosis the problem which will be 125$ at least. So after arguing with them they took me in for a walk in the next day with the service manager, Tony. My level of trust with these guys have been steadily declining over the last year, so I search Google to find out, “If the battery is disconnected or becomes discharged, the predictive course lines may not be displayed correctly.” (Nissan owner’s manual). Once I arrive Tony, service manger, opens up with, “we did an oil change, noting we did would have affected the camera.” This is obvious the best way to handle customers. After I show him the truck, and tell him my findings from the owner’s manual, he express that this is a coincidence, and I need to set up an appointment and will get charged at least 125$ for diagnostics. He tells me if I don’t like these terms I could go elsewhere. I see now that it’s not a coincidence that their www.dealerrater.com rating for service is 2 of 5 stars. So this was the final straw, I’m going to drive an extra ½ hour to find a better service dealer after I call Nissan Service Corporation. Customer Service: I love being told, that everything that goes wrong with the truck is my fault (every time to find out its covered by warranty and not my fault), and I don’t know anything about trucks, especially my own truck I drive everyday. They tell me the transmission should be jerky, and its normal as the truck ages (3 years 45,000 miles is when I reported this problem). They tell me that problems that occur after immediately after a service appointment is coincidence, and this second look after an appointment will cost a 125$ diagnostic fee. When I call about my most recent problem, they tell me they have no idea how this occurred, but after I searched Google for 15 minutes I found the answer right in the owner’s manual for the truck. Friendliness: Mike at the vehicle intake is awesome, always greats with a smile, and genuinely a great guy. Reception staff is sweet, and Bob from service was a nice. Everyone in service department is civil, but they have no problem belittling you. One thing I have to say, they keep trying to buyback my truck and all those people are unusually nice. After each visit I tell them how I feel, overall pretty good experiences but the wait time and multiple times I had to come back after a service appointment is crazy 25-50% of the time, only to have them not make adjustments in the 4 years I have used them. Appointments: They have an ongoing issue with appointment keeping and overbooking, but because of its location it’s easy for me to go there, no other service dealer near me. So when I make appointments when they open at 730-8am via phone, I have gone in and waiting till noon to get my truck, just for an oil change. My mistake, maybe I have too high expectations to make an appointment for a simple oil change, and then leave within 1-1.5 hours. (A few times I made online appointments the night before only to come in the next day, and they tell me they haven’t received their online appointment, so avoid that). So by learning from my mistake, I drop off my truck the night before and pick it up the next day, but 1 of my 4 appointments I had this year, when I came in after the service departments, they couldn’t find my keys so I had to wait 30 minutes to pick up. Normally, this wouldn’t be a problem, but I called the service department and told the specifically I would be in late after there department closes and they service representative said they would take care of it, keys and paperwork would be waiting for me at front desk, maybe my expectations are too high. Pricing/ Coupons: I get emails from them regarding discounts on services… I have brought them in a few times only to have the service representative say to me, I have given you another discount which is better, I take a second and do some math, and the coupon I have in my hand is better than their discount. I alert them, and teach them how math works and they rectify it for me on the spot. Overall price is on par with other dealers, but quality of work and customer service would be less than other dealers I have interacted with (Volvo, Subaru, and BMW) Overall experience: I just want my truck working to this pre-visit status, and I swear I will never set foot in that service department. I don’t know if this last visit went so badly because I have filled out there email surveys poorly. Regardless this most recent experience is the final nail in the coffin; I’m done with these guys. Don’t tell me I didn’t warn you! More

Don't waste your time. I went in to get my car checked (that is 1 year old, and was brand new off the lot) due to the entire floor of my car being soaking wet. They made me I went in to get my car checked (that is 1 year old, and was brand new off the lot) due to the entire floor of my car being soaking wet. They made me wait two weeks to bring in my car because they said that they wouldn't have any loaners. When I arrived for my appointment, not only did they not have my appointment scheduled, but also had no loaners on site. This made me extremely frustrated at 8:30 in the morning, but also wasted my time as I had to go over all the same information I had previously given, and in addition I now had to wait for Enterprise to come and bring me my "loaner car" (at my expense). After all was said and done, and 2 hours later, I was on my way. I then got a call informing me of what needed to get fixed, but if I had brought my car in for a routine 15,000 mile check up it would have been avoided, and also covered under warranty. When I asked if this was such an important routine check why I hadn't received a call or at least been informed of this on the numerous times I was there for an oil change, I was told "you have a manual." After calling my regular mechanic, he notified me that the price they were charging was asinine. I tried to reach the service manager, Tony, twice, and got no call back. I then tried to call Eddie who sold me the car originally, and once again no call back. When picking up my car not only did I get slapped with a 135.00 "diagnostic fee", but not one poor excuse for a human was remorseful for any of the events that took place in the four walls you call a dealership. Oh and the best part is that if I would have brought my car in two weeks ago I would only had to have gotten that one small section detailed (which of course I need to take care of off-site) but instead I now need to get the entire floor detailed as I had to wait due to "waiting for a loaner." I never wondered what driving around Noah’s Arc would be like, but after Nissan made me wait 2 weeks I kind of have an idea. Moral of the story, don't waste your time here. Customer service is out the window and clearly any form of empathy is not practiced. The amount of frustration I had experienced within a 12 hour time frame was at an all time high. The only person who seemed to have any form of a brain on their shoulders was the woman at the desk who worked at night. I will never purchase another Nissan from Meadowlands again, or another Nissan for that matter. Empathy, and customer service go a long way. The next time I feel like getting slapped around for funsies, I'll go to Meadowlands. Maybe they'll expand their ever so basic, dry vocabulary by then, and gain some customer service skills. More