Route 130 Chrysler Dodge Jeep Ram - Service Center

If I could give 0 stars, I would. .. I have to give you a little bit of background with this dealership.  I had a horrible experience buying the car back in 2021 and spent several week .. I have to give you a little bit of background with this dealership.  I had a horrible experience buying the car back in 2021 and spent several weeks getting things done properly - I was sent home at first because the salesman didn't realize that I could trade in my Ford Escape, I was sent on my test drive by myself, never got an intro to my new car, an issue with the Jeep Wave, insurance changeover, car seat covers. Now to the present... My battery needed to be replaced, and my AC wasn't working. I called back on April 21 to make an appointment to get it repaired. I got an appointment for May 1. My husband spoke with the technician and was told that it was probably a sensor issue. I dropped my car off Thursday (5/1/25) afternoon and was thinking I would hear from the service department by Saturday afternoon. I called at 4:10 and was told that the technician in charge of my car's repairs was not in that day.  There was no way to look anything up, and there were no answers.  I was told that I would get a call some time on Monday. My husband called to get more info. He discovered that no one had even done anything with the car - that is the assumption since there are no notes in the system. No one can answered any of our questions. They keep defaulting back to, "Well the technician isn't in today." I understand having a smaller staff on weekends, but why bother with an appointment if you're just going to hold my car for 2.5 days?  So I have no answers, a lot of frustration, no car, and no way to get to work on Monday. Is this normal procedure?  I'm going to get charged for 2.5 plus days of work when nothing has been done? I have normally not had issues with the service department, but the handling of this was unacceptable.  No one even contacted me to let me know what was going on. I was the one who had to initiate the contact.   I was supposed to get a phone call upon Rob's arrival for an update, and I still haven't heard anything.  I am now 4 days without my car.  I called and left a message with Joe Gore, someone that helped me the many issues I had in 2021. Have not heard from him - maybe he's not there anymore?  I left a similar review on Google and got a response from Ms. White (the person contacting me in an attempt to get me to pull the review).  This was on Monday.  Still - NOTHING.   I called and left a message with the service department 9:42 am, even though I was told that Rob - the technician would call me first thing up his arrival at 9:00 am.  I called again and spoke to someone.  They went to ask what happened, and she said they hadn't gotten to my car.  I was then FINALLY able to talk to to the technician.  The car hadn't been touched for 4 DAYS with a scheduled appointment.  He told me that they're understaffed and each tech has 5-10 cars to do.  I asked why bother for reservations then?  No answer.  Why couldn't you just be transparent about the situation, and then I could have had a plan? No answer.  Why do I have to chase you to get information about MY car?  He informed me that he wouldn't be getting to my car that day. I told him not to touch the car and have it ready for me to pick it up after work.   Later that day, I missed a call.  When I called back to explain the issues, the woman asked if she could look into it and get back to me. She confirmed that Rob had not touched the car. Someone did a diagnostic and gave a list of things that needed repair, and they didn't know how long it would take.  I told her to have the car ready for me to pickup after work, and I wouldn't pay for a thing. In stark contrast, I took my car to EG Tire and Auto in Dayton, NJ (2276 US-130, Dayton, NJ 08810).  We dropped my car off on Thursday afternoon to have the work started on Friday.  I got 3 calls in the span of less than 2 hours with updates Friday morning.  The car was ready for me to pick up at 8:30 this morning - 5/10/25.  Friends - Don't take your car to this dealer! More

I just came back from my 3 1/2 hr service. Oil change and tire rotation. I have served my Jeep here before and it’s never been so bad. They are too busy servicing their sales people vehicles t Oil change and tire rotation. I have served my Jeep here before and it’s never been so bad. They are too busy servicing their sales people vehicles that customers come second I guess. I love my Jeep and it’s my 4th one, however, customer service sucks. What’s the point of an appointment? Very unhappy customer!!! More

Brought my daughter to buy her first car. We were just looking but she fell in love with a Jeep cherokee. So she purchased the car. A day later The engine light went on. A simple problem with We were just looking but she fell in love with a Jeep cherokee. So she purchased the car. A day later The engine light went on. A simple problem with the oil pump. Then four other things broke while in service. Finally got the car back after three days. Engine light comes back on. A day later. Back into the shop. For a two hour job fix emissions canister. They said they would fix the broken overhead moon roof that would take 15 hrs.while it is in. Five days later still not fixed and no call with updates. Finally I call after five days- it will take three more days to fix. So basically they have had the car more than my daughter purchased on August 13 . Still has. It driven it more than two days. She has had a horrible experience and has not even had time to enjoy the car. Reached out to the salesman asking for help twice- never returned my call Buyer beware ….. faulty car, bad service, poor communication. I would not recommend anyone to buy !!!!!!! More

Excellent service every time. Jerry always treats my Challenger with care and attention. He brings a high level of professionalism matched by top-notch customer service. Always a Jerry always treats my Challenger with care and attention. He brings a high level of professionalism matched by top-notch customer service. Always a pleasure working with Routh 130 Chrysler Dodge Jeep Ram service department. More

Mechanic work is good. Communication not so good. I would rather not have to call to get updates on my vehicle. Communication not so good. I would rather not have to call to get updates on my vehicle. More

Service was Quick and easy, with minimal waiting time to fix and get my car back. fix and get my car back. More

Good diesel mechanics are hard to come by, this place has some good people to get the job done right. some good people to get the job done right. More

Never had a problem yet! The team has be very good in serving my car! Service is good with the mechanics as well will be coming there for my car needs! bt The team has be very good in serving my car! Service is good with the mechanics as well will be coming there for my car needs! bt More

Very courtou. Great service. Honesty regarding what needed to be done. Will be my dealerhnip Great service. Honesty regarding what needed to be done. Will be my dealerhnip More

Overall good service. I had to follow up with them for a status update but overall happy with the results. I had to follow up with them for a status update but overall happy with the results. More