DCN Hyundai- Service Center

Wednesday my car wouldn’t start back up, I was able to push it into a private shop right up the road. They tell me the starter is bad. Friday a gentlemen named Don the service director gave me a call and push it into a private shop right up the road. They tell me the starter is bad. Friday a gentlemen named Don the service director gave me a call and I explained what had happened exactly with the starter and how it essentially burnt out and started smoking and actually caught fire . He was highly concerned, suggested I get it to them right away, made it seem like the motor was bad since open recall on it. Had me thinking ok great I’ll get this all covered under the 10/100k warranty and I assured him I have the extended bumper to bumper coverage. I get it towed to South Brunswick Hyundai. It’s even been at this shop for a button issue inside the vehicle and was covered from the bumper to bumper warranty, pretty obvious they should know at this point. Friday evening I get a call from John the service advisor telling me best he can do is maybe Tuesday morning or even Wednesday to get it looked at and start the process for motor inspection and possible replacement just like his superior Don told me. All this time I kept mentioning I need a loaner which I kept getting the we don’t have any right now but you are top of the list. Understandable since I was showing up before requesting a loaner prior. The next morning I call Don and mentioned what his advisor tells me. He mentioned to me it’s a holiday weekend and I’m at the top of his list for a loaner and it’s much easier to work something out on a loaner when Hyundai is notified it’s all under a warranty related repair. Tuesday afternoon around 12:15pm I get a call from John saying hey it’s the starter it’s $900 you don’t have coverage. I explain in fact I do, I even do all of the leg work and get my paperwork and contact numbers for the warranty coverage. I relay it all along to his personal phone he said to text or call. Great fantastic I’m thinking. Unfortunately getting a hold of Don and John is a very arduous task. The rest of the day I get no call back from John after getting all of the proper material to him. Wednesday morning 8:30 I call again, John actually answered the phone. Tells me he reached out to the warranty people and he’ll call me back after touching base with them again at 9am. 12:15 I call him back since he hasn’t called me. No answer. I call Don his boss, no answer. 12:30 I get a call back from John saying hey it’s covered give me 2-3 hours by end of day it’ll be done. I stress the loaner car issue to John, I get told “we don’t really do loaner cars for this but you can go to enterprise and rent a car and submit a claim through Hyundai for reimbursement”. Great all this time I was lied to. 3:30 I reach back out no answer and was told John is busy I leave a urgent message for him to call me back. 4pm I get a call from John and I ask what’s the reality on my car actually being done like promised, his response was “your car has been done, I thought I told you”. Clearly lack of communication, let alone basic customer service is a major issue with this service department. 4 days for a vehicle that was explained to have caught fire from a potential major motor failure by staff themselves at this location. I pick my car up that evening and that $900 price tag ended up being only $600 after realizing it was covered under warranty. Clear as day at this point I was being ripped off. Never again will I use this dealer or even suggest it. After contacting my parent dealer where the vehicle was purchased they were shocked about all of this and even offered to getting it towed to them for free. More

I had gone to South Brunswick Hyundai yesterday to fix an ABS recall on the vehicle and to get an oil change. As my lease was coming to an end, wanted to see the costs for a buy out. On the service front - ABS recall on the vehicle and to get an oil change. As my lease was coming to an end, wanted to see the costs for a buy out. On the service front - I get a call that I need to do tire balancing, need to replace engine air filter & replace air conditioning filter. I agreed to have the filters changed. While taking delivery, I wanted to see the old filters - they were perfectly fine and would have lasted another 15K miles. They just wanted to charge more - highly unprofessional. In the bill they charge 3.5% of the total bill as credit card usage charges (billed as service charge). This is daylight ROBBERY - as Mastercard charges a max of 2.74% to the merchant (Visa & Discover are lower). In each bill they are charging 0.75% or more !!!!! In the sales department, the sales person said he will get discuss and get me the costs for a lease end buy out, He said in addition to the residual cost mentioned in the lease doc, taxes and DMV fee, I need to pay $1750 to the dealership as their fee!! He wanted to pull a fast one. BEWARE of these guys, Not sure how long they will last in business with these values. More

I have been a customer of Hyundai of South Brunswick since it was owned by Brad Benson. Over the years, I have purchased multiple cars from them, and never had an experience like I just had. I purchas since it was owned by Brad Benson. Over the years, I have purchased multiple cars from them, and never had an experience like I just had. I purchased a 2015 Sonata with about 5000 miles on it, along with a bumper to bumper 3 year/ 36,000 mile warranty. Within about a year, the paint on the roof was peeling off, so I brought the car back for them to fix it. They agreed to fix it, but would not provide a loaner car, so I had to spend about $250 for a rental. About 1.3 years later, the roof was again peeling, and this time, they did provide a loaner, but wanted me to pay part of the cost of the repair. When I protested, I got an attitude from the service manager, and was told not to come back there again. This is NOT a customer friendly dealership, and I would strongly recommend people to stay away from them. If it was possible to give a dealership 0 stars, I would definitely do so. More

Steven Seidner is a triple A sales person! He listened to all my questions and made sure to address all my needs; he was very professional, knowledgeable and has a great personality! He did not try to sell m all my questions and made sure to address all my needs; he was very professional, knowledgeable and has a great personality! He did not try to sell me anything I did not ask for, and answered my questions even after I already signed the lease. If you go to this dealer make sure to talk to Steven! He makes the often tedious car buying process efficient and fun! More

The dealership is amazing, and if you want a great experience go see Steve Seidner. He is a great guy. I can’t say enough of how nice Steve was to work with experience go see Steve Seidner. He is a great guy. I can’t say enough of how nice Steve was to work with More

Over the years, I have dealt with very shady sales people in the car business. Finally, there is someone I can trust! This is my second purchase from Steven and he has always been honest and helpful. He make in the car business. Finally, there is someone I can trust! This is my second purchase from Steven and he has always been honest and helpful. He makes buying a car easy and finally I have someone to trust in making such purchases. He is professional and did a great job More

Steve was the best! Steve exceeded all our expectations - nice job and we know where to go and to send potential buyers and to make sure they ask for Steve. Steve exceeded all our expectations - nice job and we know where to go and to send potential buyers and to make sure they ask for Steve. More

Poor service brought car in for some recall issues. I was also hearing a knocking noise in my steering column. but the noise was intermittent. I had already taken brought car in for some recall issues. I was also hearing a knocking noise in my steering column. but the noise was intermittent. I had already taken a video on my phone prior to bringing the car in. This was way they may view it. He said they would look into it. But not resolved. I then went on line to see if there were others with this same issue. Sure enough there were quite a few. The was also several Youtube videos of how to fix it. I called back and gave Alan Anderson the Rep i was working with. This information and brought the car in again. He calls me to pick up the car, But didn't fix it. He tells me I have to make an appointment and drive around with a mechanic tell he hears the sound. This car is still under warrantee. I think this is outrageous. I gave them videos of the sound by my car and the Youtube video of the same sound and how to fix it. This has got to be the worst car service rep i have ever dealt with. More

Not good Still have not picked up car. 3mos service and 3 police calls later, and I still do not have a copy of signed original invoice. Still have not picked up car. 3mos service and 3 police calls later, and I still do not have a copy of signed original invoice. More