DCN Hyundai- Service Center

I received personal attention from Clyde when I needed to have my Kona serviced. He was helpful and efficient. The waiting area offered snacks and coffee. have my Kona serviced. He was helpful and efficient. The waiting area offered snacks and coffee. More

Wednesday my car wouldn’t start back up, I was able to push it into a private shop right up the road. They tell me the starter is bad. Friday a gentlemen named Don the service director gave me a call and push it into a private shop right up the road. They tell me the starter is bad. Friday a gentlemen named Don the service director gave me a call and I explained what had happened exactly with the starter and how it essentially burnt out and started smoking and actually caught fire . He was highly concerned, suggested I get it to them right away, made it seem like the motor was bad since open recall on it. Had me thinking ok great I’ll get this all covered under the 10/100k warranty and I assured him I have the extended bumper to bumper coverage. I get it towed to South Brunswick Hyundai. It’s even been at this shop for a button issue inside the vehicle and was covered from the bumper to bumper warranty, pretty obvious they should know at this point. Friday evening I get a call from John the service advisor telling me best he can do is maybe Tuesday morning or even Wednesday to get it looked at and start the process for motor inspection and possible replacement just like his superior Don told me. All this time I kept mentioning I need a loaner which I kept getting the we don’t have any right now but you are top of the list. Understandable since I was showing up before requesting a loaner prior. The next morning I call Don and mentioned what his advisor tells me. He mentioned to me it’s a holiday weekend and I’m at the top of his list for a loaner and it’s much easier to work something out on a loaner when Hyundai is notified it’s all under a warranty related repair. Tuesday afternoon around 12:15pm I get a call from John saying hey it’s the starter it’s $900 you don’t have coverage. I explain in fact I do, I even do all of the leg work and get my paperwork and contact numbers for the warranty coverage. I relay it all along to his personal phone he said to text or call. Great fantastic I’m thinking. Unfortunately getting a hold of Don and John is a very arduous task. The rest of the day I get no call back from John after getting all of the proper material to him. Wednesday morning 8:30 I call again, John actually answered the phone. Tells me he reached out to the warranty people and he’ll call me back after touching base with them again at 9am. 12:15 I call him back since he hasn’t called me. No answer. I call Don his boss, no answer. 12:30 I get a call back from John saying hey it’s covered give me 2-3 hours by end of day it’ll be done. I stress the loaner car issue to John, I get told “we don’t really do loaner cars for this but you can go to enterprise and rent a car and submit a claim through Hyundai for reimbursement”. Great all this time I was lied to. 3:30 I reach back out no answer and was told John is busy I leave a urgent message for him to call me back. 4pm I get a call from John and I ask what’s the reality on my car actually being done like promised, his response was “your car has been done, I thought I told you”. Clearly lack of communication, let alone basic customer service is a major issue with this service department. 4 days for a vehicle that was explained to have caught fire from a potential major motor failure by staff themselves at this location. I pick my car up that evening and that $900 price tag ended up being only $600 after realizing it was covered under warranty. Clear as day at this point I was being ripped off. Never again will I use this dealer or even suggest it. After contacting my parent dealer where the vehicle was purchased they were shocked about all of this and even offered to getting it towed to them for free. More