DCN Hyundai- Service Center

I thought brand new car I could ride with confidence. twice in less than a week engine light on.No Confidence here would like new car! twice in less than a week engine light on.No Confidence here would like new car! More

Thanks to everyone at Brad Benson for amicably resolving the problems and issues with my initial visit. My second visit to the dealership was impressive. Tracy was knowledgeable and professional in workin the problems and issues with my initial visit. My second visit to the dealership was impressive. Tracy was knowledgeable and professional in working with me and the best part was.... my vehicle was in-and-out in less than an hour. Thanks again to everyone who played a part. More

My car has a bad moldy smell coming from the AC vent, and service is unable to deal with it. This is the second Sonata that has had the problem. The latest "solution" is that detailing the car will solve service is unable to deal with it. This is the second Sonata that has had the problem. The latest "solution" is that detailing the car will solve the problem. When I left the dealership yesterday 10/2, the idea was that detailing the car would be a temporary fix until a factory rep could come out and look at the car. By the time that I got home, the story had changed, and detailing was now going to solve the problem. Plus, I have left multiple messages today, and not received a call back from the service manager(10/3) to find out why the plan had changed. So, overall, I am VERY unhappy with the treatment that I have received over the last 2 days!!!!! More

I have been extremely satisfied with the salesmen and managers that have helped me to find the right car for me. They're advise and help was needed to get me into the right car, and I can say now I am h managers that have helped me to find the right car for me. They're advise and help was needed to get me into the right car, and I can say now I am happy with the vehicle they helped me choose. More

Harold, spent the time to answer all our questions and worked hard with us to cut a deal for a new Genesis. He was very knowledgable regarding the inventory and showed us exactly what we were looking for. worked hard with us to cut a deal for a new Genesis. He was very knowledgable regarding the inventory and showed us exactly what we were looking for. Took us for a couple of test drives and was very accomodating to our needs. I would gladly recommend Brad Benson, and already have to a few friends. More

It takes hard work and dedication to achieve the level of terrible service that I experienced at Brad Benson Hyundai. My appointment took over 2.5 hours for an oil change and I was over-charged. The appo terrible service that I experienced at Brad Benson Hyundai. My appointment took over 2.5 hours for an oil change and I was over-charged. The appointment was scheduled during a staff meeting. There was one person (who ignored me) in a bay of probably 9 lifts. After the staff meeting was over it took 3-5 minutes for someone to assist me. The employees were mad at each other and managers were arguing at the entrance to the shop. Later on I had employees blatantly disregard customers' requests, which ended up in a manager yelling at a customer. My paperwork was lost, causing me to fill out more forms and none of the service charges were explained. What makes me more nervous is whether they were unable or unwilling to explain my bill. The vehicle was returned late and scratched. After being sent to detail, my car was lost and finally returned in the same condition. Another 30 minutes later I see more unhappy customers walking out with services that were not provided. I had been sitting in front of the service counter for 20 minutes before I asked on the status of my car, they did not even know I had been waiting. I will never return to Brad Benson Hyundai as I have discovered that the reputation of untrustworthy service and demeanor proceeds them in my residential area. More

Brought my 2011 Sonata in because the new front bumper was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in was seperating from the car.The brackets that keep the front bumper connected to the car are sticking out of the car. I was told to bring the car in and the service manager bareley looked at it and said I was at fault and there would be no way they would fix it. Someone from his staff asked if he wanted a camera and his response was he could not be bothered. He used profanity and I was amazed at the unprofessionalism. In addition, on my way out of the dealer I ran into a mother/daughter who were at the dealership with the identicle complaint. They were also told where they could go to have it fixed at their own expense. More

I purchased my 2011 Hyundai Sonata last june and have nothing but one head ache after another. Brad Benson Sales told me that they would install an aftermarket sunroof in my car (which they did) and it i nothing but one head ache after another. Brad Benson Sales told me that they would install an aftermarket sunroof in my car (which they did) and it is a piece of garbage. Year to date it has been "repaired" 6 TIMES!! Special thanks to auto trendz!! On my last and final trip to the dealership , I complained about my lumbar support making a creaking sound and moving slightly while driving the car. I showed it to Damon , he acknowledged the problem and told me that it is not a major concern and that he will not write it up. When I asked why he would not write it up he looked me in the face and said "Dude, its not a major concern im not writing this up" and then walked away from me. Now, obviously upset i asked the receptionist Marissa to have my car removed from the service department and was un acknowledged. After repeating my request for the third time to the receptionist , Stacy asked me to wait out side and she would take my car out for me. Still Damon was hiding behind the service dept. wall ( very professional ) I decided to call the Brad Benson consumer reports line and on the recording you are promised that someone will return your call in 12hrs or less. It has been 11 days and still no call back. Fed up i called Hyundai of North America consumer reports where I filed a complaint on the horrible service department , the problem that i still have with my lumbar support and of corse a complaint on how RUDE AND UN PROFESSIONAL Damon is. What ever happened to customer satisfaction or even respect for the customer? BUYER BE-WARE THIS SERVICE DEPARTMENT IS HORRIBLE!! AFTER YOU BUY A CAR FROM THIS DEALERSHIP THEY DO NOT HELP YOU!! This was my first and LAST car i will ever buy from them. Currently I am servicing my car at Freehold Hyundai. I know where ill be buying my next car from! More

I HAVE BEEN PURCHASING VEHICLES FROM BRAD BENSON SINCE 1992. MY 2003 HYUNDAI SANTA FE WITH 90,000 MILES IS STILL SITTING IN THE SERVICE DEPT. SINCE MID JANUARY. I STILL HAVE A LEASED MITSUIBISHI OUTLAND 1992. MY 2003 HYUNDAI SANTA FE WITH 90,000 MILES IS STILL SITTING IN THE SERVICE DEPT. SINCE MID JANUARY. I STILL HAVE A LEASED MITSUIBISHI OUTLANDER FROM THEM THAT I'D LIKE TO WATCH BURN. THE SANTA FE'S ENGINE SEIZED DURING ONE OF THE BLIZZARDS. I WAS TOLD THAT THEY NEEDED TO EMAIL VARIOUS DIFFERENT PICTURES TO JOHN HOFFMAN-THE HYUNDAI REGIONAL MGR. AFTER 6 WEEKS OF EMAILS ( MR. HOFFMAN NEVER SAW MY VEHICLE), I WAS TOLD THE WARRANTY WAS DECLINED DUE TO IMPROPER MAINTAINENCE. LAURA TOLD ME THERE WASN'T ENOUGH OIL. THAT'S BUNK. I CHECKED THE OIL ALONG WITH MY PERSONAL MECHANIC BEFORE IT WAS TOWED TO BRAD BENSON. BRAD BENSON HAS THE WORST REVIEWS IN THE BUSINESS. I SUSPECT THEY TOOK PICTURES OF SOMEONE ELSE'S VEHICLE AND SENT THEM TO THIS INVISIBLE REGIONAL MANAGER. WHY THEY WOULD TREAT A RETURNING CUSTOMER LIKE ME THIS WAY I DO NOT KNOW. I HAVE SERVICE RECORDS FOR 5 OIL CHANGES IN THE PAST 12 MONTHS. THE 65,000 MILE MAINT. WAS DONE AT BRAD BENSON. THEY JUST DON'T WANT TO FIX THE TRUCK , AND HYNDAI IS GLAD TO OBLIGE!!! HELP !!!! More