DCN Hyundai- Service Center

Superior customer service I had a great experience with Steven Blaine. He helped me each step of obtaining a power of attorney from Hyundai. Because of him I will continue to I had a great experience with Steven Blaine. He helped me each step of obtaining a power of attorney from Hyundai. Because of him I will continue to return to Brad Benson Hyundai. More

If you're in for service don't expect to be leaving soon. This was my first experience with the service center. I brought my 3 month old car in for an oil change and to put some air in my tires in order o hav This was my first experience with the service center. I brought my 3 month old car in for an oil change and to put some air in my tires in order o have the indicator light go out. It took me 2 hours for this service. I don't understand why they bother making appointments and then tell you that they are "slammed". Unfortunately I built my maintenance costs in to my lease and I'm stuck coming back to this dealership for 3 years. I was promised when I leased my car that the service department gets you in and out. I could have taken my car to jiffy lube and been done in 15 minutes.l More

Ed Gilbert I came in for service. However, I was having trouble with Bluelink and could not sign on. After several attempts I asked for help. Ed Gilbert sat d I came in for service. However, I was having trouble with Bluelink and could not sign on. After several attempts I asked for help. Ed Gilbert sat down with me made several calls to bluelink He has patients of a saint. He helped me out, then went to my car to make sure I was hooked up correctly and spoke to the bluelink lady. They were going to charge me full price and he explained that I just started bluelink and they said they would adjust. I would never have figured this out. Thank You Ed Gilbert!!!!!!!!!!!!!!!!!!!! More

Service Department professionally resolved a dispute I have bought two cars from them and have regularly gone in for services without any problems. This time I have an issue over price of a custom ordere I have bought two cars from them and have regularly gone in for services without any problems. This time I have an issue over price of a custom ordered part. The service director worked with me to resolve it and ensured that I have to reason to keep going back. More

Great people, Amazing Service We had car problems on the way to Atlantic City, traveling from Long Island NY. So we needed to make an emergency pitstop at Brad Benson Hyundai. It w We had car problems on the way to Atlantic City, traveling from Long Island NY. So we needed to make an emergency pitstop at Brad Benson Hyundai. It was a Saturady late morning when we called ahead to ask if they would be able to help us. Not a problem at all, said receptionists Melissa and Michelle, who could not have been more friendly and assuring. When we arrived we were almost immediately greeted by David Karlstein, who is the service director. He is great at what he does, a true asset to Hyundai. David was able to get our car fixed in an amazing amount of time and we were able to enjoy the rest of the weekend in AC worry free thanks to him and the rest of the great people at Brad Benson Hyundai. More

Great Service I was a drive in at the end of a long rainy day. I heard a noise on my car- it was pouring outside and traffic was ar a dead stop. They were hesitan I was a drive in at the end of a long rainy day. I heard a noise on my car- it was pouring outside and traffic was ar a dead stop. They were hesitant to take the car out at this time. They didn't need to as a VERY observant rep noticed that there were 3 missing lug nuts from my back tire. They pulled in right and and fixed my problem. I was very lucky in more ways than one. All the staff was very polite and professional. More

Helpful The service process here creates a very conveniently streamlined experience for the customer. We brought in my 2013 Elantra for a tire change and to t The service process here creates a very conveniently streamlined experience for the customer. We brought in my 2013 Elantra for a tire change and to troubleshoot the bluetooth system. Steve patiently worked to pinpoint the problem. The tire was fixed quickly and we were back on the road in an hour. More

I bought a 2013 Hyundai Azera from Brad Benson Auto Group in February 2013. The car has been great, but Bluetooth phone calls have very poor audio quality for the person I'm calling. The problem occurs no in February 2013. The car has been great, but Bluetooth phone calls have very poor audio quality for the person I'm calling. The problem occurs no matter what smartphone is paired with the car. David Karlstein of Brad Benson Auto Group (BBAG) has done everything he could to fix the problem over the past six months. BBAG replaced the navigation and communications "head-end", a bluetooth amplifier, and swapped out the mic with another car. All to no avail. He brought in regional Hyundai representatives to took apart the mic and made some adjustments, also to no effect. I spoke with other current and former Hyundai owners and two reported Bluetooth calling failures. I documented these reports for Hyundai. David gave the information to the regional representatives who returned recently to do further testing with my car. The confirmed the problem and stated they would escalate to Hyundai Engineering for analysis and future action. To my surprise, they and BBAG stated the routine service I requested on my car that day would be gratis, as well as the next service, and they said they would reimburse me for the $150 cost of a new Bose Bluetooth headset I purchased to do hands-free voice dialing with my smartphone in the car. In my opinion, BBAG is a terrific dealer. A friend of mine owns a $93,000 Porsche Cayenne SUV. He told me he didn't think he would get a great service from Porsche as I did from BBAG! While I'm disappointed with the Bluetooth bug, the Azera is otherwise a fabulous, reliable car. I have 22,000 miles on it and I haven't had a single mechanical problem with it. It is quiet, powerful, and very roomy. I would recommend BBAG to anyone who wants to buy a Hyundai vehicle. They are the largest Hyundai dealership in the nation for a reason! David Streit More

While waiting for my Elantra to be serviced. I was looking at the Sonata in the showroom. When Bill came up to me. He showed me the car,which I fell in love with. We sat down and worked out the numb looking at the Sonata in the showroom. When Bill came up to me. He showed me the car,which I fell in love with. We sat down and worked out the numbers. What I could afford.. And I bought it!! He made sure I was comfortable with everything. He even helped me clean out the old car!!! More

Took my 2012 Hyundai Accent in for an oil change only to have a mechanic back into my car and then act like nothing happened. I said something after I got over my shock of what I just saw and the mechanic have a mechanic back into my car and then act like nothing happened. I said something after I got over my shock of what I just saw and the mechanic got aggressive and blamed everyone else around him without even apologizing to me. After that terrible experience I took my car in because the EPS light was appearing on my dashboard and even locking my steering wheel making it impossible to turn. I took it in to be repaired and they said nothing was wrong with it and therefore did no repairs to it. Within two days my EPS light kept persistently showing up disabling me from driving which was extremely dangerous and scary. So I took it in for once again to be repaired and after having my car in the shop for four days they claimed to have changed the steering column because that was the reason for the light. When I went to go pick up my car I was stuck waiting for an hour in a trailer which was a total inconvenience and frustrating because upon sitting there I was watching the mechanics just sitting around talking. Now it makes sense why it took almost five days to fix my car when they claim to be one of the best dealers in the state. Of course the next day from picking up my car the EPS light appeared and it did for about five other times during that week until one day I went to go drive my car and the EPS light would not turn off which left me stuck at my house unable to drive. I called Hyundai service three times and they would not answer so I called Hyundai Roadside assistance who was extremely nice in having a tow truck sent to bring the car to the dealership. Even the tow truck driver had trouble getting the car onto the tow truck. The next day Hyundai called and said they turned on the car and it was just fine. I refused to let them just play it off again as okay only because they did not see the light. So I had to have my parents inconveniently drive me around for two weeks and two days because the car was in the shop. The only way I got information about my car was from calling them constantly and asking about it because if not, they would have just let my car sit there. When I did finally pick up my car, the lady took half a hour just to type up the information and I was just standing there waiting. She also was sitting there helping other people and answering phone calls like I had all the time in the world. She acted like the whole ordeal was an inconvenience to her rather than me who did not have a car for two weeks!!!! Oh and the cherry on top was that they gave me a free car wash pass that after following the directions to, the place was closed. I basically paid a monthly car payment for a car I could not even use. Overall the mechanics absolutely suck and customer service is not that great either. The best part is that my car is just shy of 10,000 miles and a 2012 model so this problem should NOT be happening in the first place. When this lease is over I am done with this car and this dealership. Buyer beware that they are not all that they seem to be when it comes to buying or leasing a car!!!!!!!!! I am EXTREMELY lucky to not be injured because each time my steering wheel locked up I could have easily gotten seriously hurt upon driving which I doubt they care about. More