DCN Hyundai- Service Center

Had two recall items to fix I Arrived for scheduled 8:00 appointment for a secondary hood latch and check on metal shaving in engine. Was told it should only be 1 to 1 1/2 hours I Arrived for scheduled 8:00 appointment for a secondary hood latch and check on metal shaving in engine. Was told it should only be 1 to 1 1/2 hours. I was driving out less the 1 hour later after the items were repaired and they performended a check of other car features plus a quick exterior wash. More

Oil Change and recall Went for an oil change was greeted promptly and was treated great. No unexpected wait time everyone was very friendly. I was told what parts were worn Went for an oil change was greeted promptly and was treated great. No unexpected wait time everyone was very friendly. I was told what parts were worn and needed replacement on my next visit. More

Factory Recalls Service provided was timely and efficient. Technicians were professional and extremely helpful. Work was completed when promised. My wife drove me the Service provided was timely and efficient. Technicians were professional and extremely helpful. Work was completed when promised. My wife drove me there to pick up the car and consequently had an issue with her car re-starting. The technicians came out and helped get her car started which we greatly appreciated. More

Factory Recalls Vehicle was brought in to address three factory recalls. Laura, the service advisor explained what was being done to the vehicle and provided me with Vehicle was brought in to address three factory recalls. Laura, the service advisor explained what was being done to the vehicle and provided me with an estimated time based on the findings. She also addressed two concerns that were under factory warranty. The vehicle was returned when promised with a complete explanation of the service performed and when parts would be available to address my warranty issue. In the end, Laura gave me her direct extension to call her to schedule my next appointment or if I had any further questions. Laura made this a pleasant experience. More

Great The person that handle my service was very nice, very patient , and explain everything to me. Any questions I had he answered them, made me feel comfo The person that handle my service was very nice, very patient , and explain everything to me. Any questions I had he answered them, made me feel comfortable. More

Oil change I needed an oil change but LauraColeman the service advisor went above and beyond. I wasn't sure how to reset my mileage and preset my radio channels. I needed an oil change but LauraColeman the service advisor went above and beyond. I wasn't sure how to reset my mileage and preset my radio channels. She came into my car and got me all Serb Everything was done on my car. Thanks Laura More

good visit good service call for recall work and was quite pleased with experience and length of visit was better than expected. overall this was good experienc good service call for recall work and was quite pleased with experience and length of visit was better than expected. overall this was good experience More

good but a little disappointing Although the person in the service department who served me was excellent, and did his job well, there was a consistent problem with getting my name c Although the person in the service department who served me was excellent, and did his job well, there was a consistent problem with getting my name correct in the computer. It constantly said Gregory Snitkin, who is my son, and not my actual name Marc Snitkin. Gregory's name was in your computer because he bought an Elantra there a few years ago. As a matter of fact our family has purchased Hyundai's from your dealership many, many times before. We have had about 8 Hyundai's in the past 5 years. The problem started when they looked up my last name in the computer and my son's name came up, but they didn't bother to check the other information that was on file (soc. sec. number, address, etc) to see if the record on file was actually me. It turned out that it wasn't me, it was my son's info. I told the sales people, the finance person and the service area to make the change, and although they seemed to make a correction, my sons name kept coming up on their computer. Even the name on this Survey says Gregory instead of Marc. I think your whole staff needs more training on how to update the computer. Even when I bought a Tuscan with you last week and went to the cashier to pay, the cashiers receipt for the payment said Gregory. I was very annoyed and started to wonder about the expertise that you say you offer at this dealership. When a change is made to one file in your system, doesn't it make sense that all of your systems read the change and correct their records accordingly. Like I said before, the service on my car was good, but you still need to perform proper training with your staff to prevent such as occurrence in the future. I am waiting for the title for my new purchase and hope that it's in the correct name, if not I will be speaking with you to make the correction and obtain a correct title. Let's get it together DCN. Thank you. Marc Snitkin. More

An Enjoyable Short Visit The service department is always quick and efficient. With a waiting room you don't mind waiting in. And the advisors do a good job of keeping my ve The service department is always quick and efficient. With a waiting room you don't mind waiting in. And the advisors do a good job of keeping my vehicle up to date with maintenance. More

Never disappointed I've leased 2 cars and purchased a 3rd from this dealership. From sales to service, they always deliver. Always treat with fairness and respect. I've leased 2 cars and purchased a 3rd from this dealership. From sales to service, they always deliver. Always treat with fairness and respect. More