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284 Reviews of DCN Hyundai- Service Center
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April 01, 2025
Had a terrible service experience at this dealership and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for someone just to take my keys and intake the vehicle. I was promised that the car would be ready by Friday evening but received no communication to that effect. The manager, John, that was supposed to be handling my vehicle was unresponsive through Friday, Saturday and Monday ignoring both texts and voice calls. It wasn't until after multiple calls to the dealership that I was told that the car was finished by a different team member. If you have any service needed for your Hyundai or Genesis I would highly recommend going elsewhere where the staff is better trained, more communicative, or ideally both More
by jaygovender
Employees Worked With
John
February 13, 2025
Do NOT give your credit card information to this company for deposits. They will steal your money and then lie about returning it. Despite numerous attempts to resolve the issue, including calls and emails for deposits. They will steal your money and then lie about returning it. Despite numerous attempts to resolve the issue, including calls and emails over the span of three months, I have received no legitimate response. When I requested proof of the deposit return, they gave me nothing more than a handwritten note. This is fraud. Someone within this company is clearly pocketing the funds. If you’re not in the process of purchasing a car, don’t expect a single callback unless they need more money from you. This dealership operates with complete disregard for customer service and trust. It’s beyond time for the authorities to investigate. This business should be shut down. More
by Never trust these guys
August 08, 2024
Courteous and efficient service. Clean Cafe & rest room. They took good care of my car. Clean Cafe & rest room. They took good care of my car. More
by Keyporter
Employees Worked With
May 28, 2024
The service department gets any issues resolved within a reasonable amount of time. Thank you so much reasonable amount of time. Thank you so much More
by Mary Lou
Employees Worked With
April 20, 2024
Went in for service due to my check engine light being on. Corey Smith provided exceptional service to me while waiting and made sure that I was updated every step of the way with my vehicle. He worked ha on. Corey Smith provided exceptional service to me while waiting and made sure that I was updated every step of the way with my vehicle. He worked hard to satisfy me as the customer and he DEFINITELY succeeded! More
by Dee P.
Employees Worked With
Corey Smith
April 15, 2024
This was an excellent experience buying my new santa fe. my salesman Michael & your finance person kanishka chauhan.went above & beyond to help me.when I bought my 2022 santa fe there it was the worse experi my salesman Michael & your finance person kanishka chauhan.went above & beyond to help me.when I bought my 2022 santa fe there it was the worse experience I ever went through & charging me 5k over msap..if it wasn't for michael & kanishka, I probably would not have bought a car at your location. More
by laura
Employees Worked With
Michael sales,kanishka..5 stars 2 both of them
March 14, 2024
Immediate attention to my concern. Provided quick service for my new Hyundai Kona to change car batteries. Less than 30 min in and out. Thank you ! Provided quick service for my new Hyundai Kona to change car batteries. Less than 30 min in and out. Thank you ! More
by Radha
February 03, 2024
Rip off. For a slight complaint of oil leak- dont know for what charged 5000, problem dint solve. Went there for 7-8 times and still the same. Every time find For a slight complaint of oil leak- dont know for what charged 5000, problem dint solve. Went there for 7-8 times and still the same. Every time finds new fault, then what did you charge the amount for? We bought this car from you, always came there for service since years and this is what you do to your loyal customers? Beware people, if you trust them, you will pay the price. More
by Tina
Employees Worked With
Dont remenber
August 18, 2023
Failed on basic competency. Left car running in the lot unattended until I called about blue tooth notification. Gave the wrong keys at pick up. Overfilled coolant reservoir. Fa Left car running in the lot unattended until I called about blue tooth notification. Gave the wrong keys at pick up. Overfilled coolant reservoir. Failed to notify me that their equipment was broken and they would not be able to fix my problem when they knew in advance. It was a big waste of my time bringing the car in and a waste of an appointment slot for them. They are nice though. More
by Dad
Employees Worked With
Unknown person
