Roush Honda - Service Center

The service team at Roush Honda fully satisfied my needs today, in a manner both unexpected and very reasonably priced. Allow me to tell the story: This morning, while travelling to Lancaster, Ohio throug today, in a manner both unexpected and very reasonably priced. Allow me to tell the story: This morning, while travelling to Lancaster, Ohio through northern Delaware County, my 2017 Honda Ridgeline threw me an EMISSIONS SERVICE REQUIRED warning light along with immediate decrease in power. After performing my own roadside inspection and restarting the car the warning remained on and the engine performance was still curtailed. A quick web search for the nearest Honda dealership identified Roush in Westerville. I called and was connected to service through the automated phone queue and greeted by Matt who patiently listened to my problem, gathered my contact information and scheduled me for an immediate appointment. I then nursed the Ridgeline along secondary roads to Roush, a trip of 13 miles. Upon arrival I was warmly greeted and a service advisor was called into the conversation. At this point I was entrusted to Paul Naylor - as fine and pleasant a gentleman as I've ever met! Paul shepherded my repair dilemna politely and compassionately, keeping me abreast of progress throughout. The diagnosis called for replacement of the rocker arm oil pressure switch. The part was in stock and the repair completed within three hours of my arrival. I was able to keep my appointment in Lancaster and return to my home in Upper Sandusky (NOT where Cedar Point is, US 23 in Wyandot county) without any doubt of vehicle reliability or performance. I travel approximately 70k miles per and this Ridgeline has over 216 thousand miles on it. The emergency service support of Roush testifies to the reason I bought a Honda in the first place - highest quality parts, assembly, and dealer support network. My highest recommendation to the Roush Honda service team and Paul Naylor as service advisor. I'm sincerely thankful that Paul chose this profession and would encourage anyone needing Honda repair service to seek him out at Roush Honda. More

Jordan is amazing. She help both my mom and me get 2 new crv in about a month. I love the energy and the customer care at Roush Honda. Will definitely recommend it for She help both my mom and me get 2 new crv in about a month. I love the energy and the customer care at Roush Honda. Will definitely recommend it for my friends and family More

Jordan is amazing. He was very helpful throughout the whole buying process and made the experience very easy. I will definitely recommend Roush Honda for families and f He was very helpful throughout the whole buying process and made the experience very easy. I will definitely recommend Roush Honda for families and fiend as in the future More

Jan. ..great job. Thank you Samuel I highly recommend Janly Wilkins great professionalism and attitude. ..great job. Thank you Samuel I highly recommend Janly Wilkins great professionalism and attitude. More

Roush service center is the nicest place that I have ever been! Everyone there are so nice and treated me as a family member! I feel assure when I leave my car for them to take care! They are so friendly been! Everyone there are so nice and treated me as a family member! I feel assure when I leave my car for them to take care! They are so friendly and honest! I recommend everyone should try to visit them whenever you need Honda car service! More

I was so very impressed by the excellent customer service provided to me and my family by parts salesperson Nick Miller. Nick got us the parts we needed, and fast- all while being extremely courteous and pro provided to me and my family by parts salesperson Nick Miller. Nick got us the parts we needed, and fast- all while being extremely courteous and professional. After having dealt with many, many different Honda dealerships I can honestly say that I'd go back to Roush over others because of Nick's great service. He should train all new Honda employees in excellent customer service. Thanks, Nick- you were a life saver! More

very helpful and kind. helped get my care checked in and was early in getting the seat covers installed. even when they were having difficulty with the internet was early in getting the seat covers installed. even when they were having difficulty with the internet More

This was my third time in two years buying car from them. Every time it is pleasant to deal with. Otis, you rock bro. Thank you so much for dealing with me every time and working with my numbers. Every time it is pleasant to deal with. Otis, you rock bro. Thank you so much for dealing with me every time and working with my numbers. More