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Roush Honda - Service Center
Westerville, OH
76 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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76 Reviews of Roush Honda - Service Center
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March 24, 2025
After 40 years of buying cars at Roush Honda, I liked the sales person I eventually bought the car from, but I did not appreciate the sales person trying to "steal" the sale and having me in front of both sa sales person I eventually bought the car from, but I did not appreciate the sales person trying to "steal" the sale and having me in front of both sales people telling me to pick who gets the sale. Awkward to say the least. Promised free oil change and tire rotation...nope. Had to schedule the appointment far enough out that I slightly (300 miles) went over the 24K. Even though it was scheduled well before I hit 24K, I was still charged for the services. The point was brought up with my service advisor, Sarah DePlacito, and she basically said "too bad". Would have liked the promised free car wash at the end of the service but they ran out of soap. This is the service a person with over 40 years of buying cars from Roush Honda receives. May you have better luck and I definitely hope Roush can find its' way back to being a satisfying company to buy from in the future. More
by Lousy
Employees Worked With
Sarah DePlacito
December 09, 2024
My service call went great Friday. Brett Smith was customer friendly and kept me in the loop, suggested we attend to other services I needed while there so that I would not have to ret Brett Smith was customer friendly and kept me in the loop, suggested we attend to other services I needed while there so that I would not have to return for awhile. I got the Ridgeline in Feb. it has been a great vehicle. Highly recommend Roush and Honda and service rep. Brett Smith! More
by lvernon.dixon
Employees Worked With
Brett Smith
December 09, 2024
I not only bought my Ridgeline from Roush but I get it serviced there. My last service was handled professionally and was finished an hour ahead of schedule. Thank you Brett Smith! serviced there. My last service was handled professionally and was finished an hour ahead of schedule. Thank you Brett Smith! More
by Chuck
Employees Worked With
Brett Smith
November 15, 2024
Helpful services and great options exist here at this dealership. Very stratified with my service. dealership. Very stratified with my service. More
by jallemohamed
Employees Worked With
November 09, 2024
Just had 100K service done under Sarah DePlacito service advisor. She had earlier done a survey of prior services (most at Roush) and what was needed. I had amounts and could plan ahead. Service was done wi advisor. She had earlier done a survey of prior services (most at Roush) and what was needed. I had amounts and could plan ahead. Service was done within one day. And no surprises! I consider Sarah a very knowledgeable professional. Honda service at Roush has made me a customer for years. Bill M More
by williamminadeo
Employees Worked With
Sarah DePlacito
May 28, 2024
Recent service for both our Honda’s were scheduled to minimize our wait time at the dealership. Brett did an awesome job explaining services performed and our Ridgeline we're finished as promised minimize our wait time at the dealership. Brett did an awesome job explaining services performed and our Ridgeline we're finished as promised More
by sloejo
April 24, 2024
Awesome Service! Had an appointment but ended up resolving my issue in the bay. Sarah DePlacito was so helpful. She gave great Customer Service! This is why I lov Had an appointment but ended up resolving my issue in the bay. Sarah DePlacito was so helpful. She gave great Customer Service! This is why I love all my Service done at Roush. More
by susannkeith
Employees Worked With
Sarah DePlacito Service Dept
March 18, 2024
Our service advisor, Brett Smith, could not have been more helpful and attentive, making this experience as smooth and easy as possible. more helpful and attentive, making this experience as smooth and easy as possible. More
by pastormikepratt
Employees Worked With
Brett Smith, Service Advisor
March 11, 2024
The experience at Roush honda was wonderful. The staff treated us great. Angel was awesome! We will definitely buy our next car from them. The staff treated us great. Angel was awesome! We will definitely buy our next car from them. More
by mboggs1@icloud.com
December 01, 2023
Very professional with no pressure sales in your face. Comfortable buying experience. Can’t go wrong Comfortable buying experience. Can’t go wrong More
by montalvolous
