Rountree Moore Nissan

Dishonest Pricing and Poor Customer Service – Long-Time Customer Let Down I’ve been doing business with this dealership for over 5 years and have completed multiple deals with them. I had even recommend Customer Let Down I’ve been doing business with this dealership for over 5 years and have completed multiple deals with them. I had even recommended them to friends and family in the past. Unfortunately, my most recent experience was so bad that I can no longer stand by those recommendations. They advertised a truck for $17,000, but when I got there, they tried to sell it to me for $19,000. By the time the final paperwork came out, the price had jumped to over $21,000. They claimed I was getting more for my trade-in, but it was clear they just inflated the truck’s price to make it look that way. When I questioned it, they dismissed my concerns with fast talk and excuses. It got even worse after the sale. I didn’t make it 5 miles or 5 minutes down the road before the check engine light came on, along with a parking sensor warning. I turned around and went straight back to the dealership. I told them the truck had issues, the price didn’t add up, and I wanted to cancel the deal. They told me that since I signed the paperwork, it was too late. They took the truck into the shop and said they’d fix it, but no one bothered to update me—no timeline, no answers, nothing. I ended up leaving the dealership without the vehicle and with a lot of frustration. Now I’m not even sure when—or if—the truck will be ready, and I can’t help but wonder whether the negative feelings created by this experience will affect any future repairs or service. After years of loyalty, I was shocked and disappointed by how I was treated. The lack of transparency, shady pricing tactics, and total disregard for customer service have completely ruined my trust. I would not recommend this dealership to anyone More

This is the second vehicle I bought from Rountree-Moore Nissan in the past two years. The staff were very professional and answered all my questions. With the exception of a push to sell an extended warran Nissan in the past two years. The staff were very professional and answered all my questions. With the exception of a push to sell an extended warranty, all went well, and I was extremely satisfied with my purchase. Jayden was the saleslady who worked with me and deserves recognition for a job well done. More

I was not happy with how the experience started. They came out with a bogus offer for my Chevy Equinox. An offer that no bank would even consider. It was only after I told them what the Chevy deale They came out with a bogus offer for my Chevy Equinox. An offer that no bank would even consider. It was only after I told them what the Chevy dealership offered me that they wanted to negotiate the price of my car. I also caught them in more than one bold faced lie that even my son caught. I went in to buy 2 cars and ended up only buying 1. They would not tell me what was going on with my financing just that they were working on it. I finally gave up calling about the 2nd vehicle. There is also an issue with the car I did purchase so I'm going to have to take it in for service. More

Very helpful staff, while waiting for the credit check they held conversation well, lack of dead air made the wait more comfortable! they held conversation well, lack of dead air made the wait more comfortable! More

We have bought 2 trucks with Anthony Vo and he’s treated us great! We have been very happy dealing with this dealership. us great! We have been very happy dealing with this dealership. More

Service was good. Moses was great. The bait and switch pricing was xx but all in all. I didn’t hate it. Car was pretty dirty inside, I expected that to be better. Moses was great. The bait and switch pricing was xx but all in all. I didn’t hate it. Car was pretty dirty inside, I expected that to be better. More

Salesman only wanted ti hep while making sale and now will not return calls or respond will not return calls or respond More

The courteous, supportive staff made this car buying experience easy. I highly recommend this dealership experience easy. I highly recommend this dealership More

Have had a bad experience with different things at this dealership. Was told we could get lower insurance with using one of their brokers. Insurance policy is being canceled because he was not an authori dealership. Was told we could get lower insurance with using one of their brokers. Insurance policy is being canceled because he was not an authorized agent for progressive Insurance. More

I recently worked with Roundtree on a trade. The deal went well after explaining where I needed price and payment to be they were able to make it work. I felt they really went to bat for me to g The deal went well after explaining where I needed price and payment to be they were able to make it work. I felt they really went to bat for me to get my business. They mentioned they could get a vehicle from any Morgan group auto. Unfortunately a week later I tried following up to make a second purchase after finding a Vehicle in network and never received a call or text back despite reaching out to salesman and Used Car Manager multiple times. The lack of follow up push my rating to fair and show little support after initial sale. More