Rountree Moore Ford

Mrs. Schenk was by far the most friendliest sales clerk. Her bubbly attitude and dedication to help find a vechicle that will suit my family needs while being stylish. Not to mention something that won't b Her bubbly attitude and dedication to help find a vechicle that will suit my family needs while being stylish. Not to mention something that won't break the bank (with the price of gas these days). I am happy with my purchase and I look forward to doing business with her again someday. More

Robin Schenk is a great salesperson. I would definitely recommend her to my friends and family. Great communication and great knowledge about the car we were looking for. recommend her to my friends and family. Great communication and great knowledge about the car we were looking for. More

I was very impressed with dealing with Ms. Schenk. She was very friendly, knowledgeable, and did not pressure us which was nice. She was willing to find the best deal and fit for our family and I would re was very friendly, knowledgeable, and did not pressure us which was nice. She was willing to find the best deal and fit for our family and I would recommend her and would deal with her again. More

First, this dealership was the only one that responded to a specific truck we were looking for. They tried hard and found one. Even sent up 2 drivers to get the truck in N.C. Extremely friendly employees. a specific truck we were looking for. They tried hard and found one. Even sent up 2 drivers to get the truck in N.C. Extremely friendly employees. Robin worked with us and never made us feel like we were asking too many questions. I would recommend this dealership to anyone. We came from Kingsland, GA to purchase the Ford 250 truck. I thank you very much. I hope if any problems come up, we are taken care of in the same manner. More

Aaron was a great salesman. Very professional and helped me get exactly what I was looking for. I would definitely go back to him in the future and refer him to friends and family! me get exactly what I was looking for. I would definitely go back to him in the future and refer him to friends and family! More

Aaron Gresham was very helpful in helping me to pick out my new car. We arrived at the dealership around 4pm and was driving home in our new car by 7pm. Everyone at the dealship was very curtious and will my new car. We arrived at the dealership around 4pm and was driving home in our new car by 7pm. Everyone at the dealship was very curtious and willing to help. Aaron has also been very helpful in getting my car serviced. Thank you, Monica Land More

I will def recommend this dealership and Aaron as the sales contact. We went to him back in January and decided against it but even then Aaron was great, he kept in contact with me, never a pressure but sales contact. We went to him back in January and decided against it but even then Aaron was great, he kept in contact with me, never a pressure but letting us know he was still interested in helping us find a vehicle when ever we were ready. We saw a vehicle somewhere else and decided we were ready. When we realized that it was another rountree dealership we immediately without hesitation thought that we would just contact Aaron since he was so professional and friendly. Once we contacted him he wasted NO time in sealing the deal. Wow we were impressed and content! He met our expectations as a sales man and sent us pics of vehicle to keep our interest. I mean this man was selling himself and rountree moore. Hey, I know that sales dealers have to play a part but I was sold and so was my husband. He did it in a matter that felt natural, not pushy or fake at all. Still after the sale, he kept in contact to make sure we were still happy with the vehicle so he receives 5 stars in my book. He really is great. This is the first time our experience was one that will remember with fondness. More

Been looking for a truck - both online and at dealerships. Drove through the lot and noticed Jena out making sure the inflatable soldier was upright - liked that work ethic! She asked if she co dealerships. Drove through the lot and noticed Jena out making sure the inflatable soldier was upright - liked that work ethic! She asked if she could help and I said - not ready yet. Came back later - she immediately recognized me and offered again to help. Interested in 2011 used F150 - she brought keys out for several and said we could drive each one if we wanted. Good experience but vehicle didn't have all the things I wanted - she listened! Manager came by said he had one with three of the four things I wanted that was just traded in - Jena took me to the the vehicle and it was perfect. Waited 48 hours to make a decision, reviewed the car fax, asked lots of questions - made a counter offer and we did a deal! Smooth, easy, no pressure just good responsive customer service Great Job Jena! More

Was having a computer repaired at the mall and had some time to kill so the wife and I went to Rountree Moore to look at some used cars. We were in the market but not quite ready to pull the trigger. Robin time to kill so the wife and I went to Rountree Moore to look at some used cars. We were in the market but not quite ready to pull the trigger. Robin was the first to greet us and we explained that we were just looking while killing time. She asked what we were looking for and we said something for the wife to drive back and forth to Jacksonville for her job so we needed something comfortable and reasonable on gas. She showed us around a little bit and then Charlie came up and asked if I was someone he knew. We decided we had seen each other at the local dirt track. He showed us a couple of cars that fit what what we were looking for and we drove a couple of cars. As we were getting ready to go an older couple had traded in a car for a new Lincoln and Charlie said to go look at it. We looked at the car and the wife and I both liked it and I liked the deal so we decided to get the car before someone else did. We noticed a couple of door ding type dents in one of the doors and the Lumbar adjustment was not working. Charlie told us not to worry that he would take care of it for us. We left that night with the car and my wife drove the car to Jacksonville for work and fell in love with it. We took it in to have the detail and dents removed, When they were trying to remove one of the dents the paint cracked. We were told to leave the car for a couple of days so the door could be removed and repainted. We went back to the dealership and were given a Ford to drive (thanks Charlie, I hated the Dodge) while we had the door repainted. Other than the fact that Charlie put us in a Dodge (I am not a Mopar fan)as a loaner vehicle our experience could not have been better. We love the car and it was the best dealership experience I have had to date. I look forward to doing business with them when it is time to upgrade my truck. Thanks Rountree Moore for your wonderful customer service. More

I purchased this car from them after viewing what was posted online on the cars.com website and their own website and after talking to a representative from their company (Jena Thomas). After a few days posted online on the cars.com website and their own website and after talking to a representative from their company (Jena Thomas). After a few days I showed up with a car that I had that was completly paid off and traded it for the car they had advertised and was rushed into signing papers and before I knew it these salemen were putting me in the vehicle and sending me on my way the first time I ever saw the vehicle. less than half a mile down the road the vehicle would barely run so I turned around and took it back to them, They acknowledged a problem and commenced to fix it while I went home with a loaner vehicle. They had a driver return the van to me stating it was fixed and after test driving it again there was still a problem. I talked to Randy Sears who convinced me to drive it for the weekend and he would make things right on monday if something was wrong. That weekend the Check Engine light came on and the same problems persisted with it running poorly so they came and got the vehicle and provided another loaner vehicle while the Emissions system was repaired. Got the vehicle back this past thrusday and the van drove much better except for the rear wheel bearing which they would not repair and wanted to charge me $400 to fix. At this point I contacted a local mechanic who would get me fixed without all the hassle. over the weekend we drove the vehicle about 70 miles and the check engine light came back on again. I took it and had the code read and it stated that it was a problem with the catalytic converter system which is what they just repaired. Upon closer inspection of the vehicle it appears they may have used a old part as NO new part was installed as they stated. I contacted them about this issue and was told by Jenna that their people checked it out and everything was fine and that I should have it checked out by someone when the rear wheel bearing is fixed because that is likely the issue. The wheel bearing from what others have told me will not produce a emissions code from the ECM. I would not do business with this company again if they were giving out free cars. All I wanted was a vehicle that was free from mechanical defects as stated and safe for my pregnant wife and three kids to be in. A lot of fast talking and false promises is what I got instead. More