
Rountree Moore Ford
Lake City, FL
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The service was complete, very professional, I was shown a video of my truck and given updates of what needed attention and what was good, The service was done in exceptionally quick time. Had the works do a video of my truck and given updates of what needed attention and what was good, The service was done in exceptionally quick time. Had the works done, oil job, tire rotation and fluids checked. I was very pleased and will continue to have my truck serviced by Roundtree More Ford. This was my third service call . More
My service advisor Santiago was very professional and got me in and out in a timely manner. To date I've only had oil changes and tire rotations. I have been very pleased with ease of making appointments an me in and out in a timely manner. To date I've only had oil changes and tire rotations. I have been very pleased with ease of making appointments and the prompt service. More
We arrived at the Rest Area near Lake City and our truck stopped. Being from out of state, we looked up the Ford dealership and when we called, the said if we could get it there by 3pm they could diagnose stopped. Being from out of state, we looked up the Ford dealership and when we called, the said if we could get it there by 3pm they could diagnose it that day(Friday afternoon). Bobby was very helpful and we managed to get it towed in by 3. He was very helpful and they found the problem, ordered the parts and on Monday morning the mechanic came in at 6am to start work on it. We were able to pick it up at noon and it ran perfectly all the way to Michigan. We were very impressed by the way they helped out a stranded Michigander. Can't say enough about they way that they helped us. Everyone in the dealership was very friendly and offered to help in anyway they could. Paul Webster, Lyons, Michigan More
Ronnie our service advisor made this experience a way smoother process of having a repair completed at the dealer this time round. Definetly a more pleasant experience and got our vehicle in and out quic smoother process of having a repair completed at the dealer this time round. Definetly a more pleasant experience and got our vehicle in and out quickly. More
I only deal with the service department. My service writer, Danielle, is the absolute best. She works hard to accommodate my schedule and to get my truck back to me on time. I appreciate wha My service writer, Danielle, is the absolute best. She works hard to accommodate my schedule and to get my truck back to me on time. I appreciate what she does, and I would give her 10 stars!!! More