Rountree Moore Ford

I have been purchasing cars from this dealership for over 10 years. Never in my wildest dreams would i have ever thought of them as unethical, etc.... I went in on Friday, 03/14 and was able to reach a deal 10 years. Never in my wildest dreams would i have ever thought of them as unethical, etc.... I went in on Friday, 03/14 and was able to reach a deal with the salesman for a certain car at a certain price with certain options. They said they had to get it from another Ford Store and that it had the exact options requested. We returned to this dealership on 03/18 to pick up the new car. As it turned out everything, they had said about the car was almost all lies. It was missing the very options i had requested and they said were on this car. If that was not bad enough. The document we had signed on Friday were changed to the tune of over 2500.00 more on Tuesday. They made no mention of the change which is what an honest dealership would have done. Instead, they were going to let us walk out of the dealership without even telling us the price and the numbers had changed. When i read the documents before taking delivery, i found the erroneous information and brought it to their attention. They callously treated it as nothing and was very nonchalant about the whole thing. I do realize that things can happen, but this was done purposely. When i canceled the purchase,. the salesman asked for the thumb drive with the bad numbers back and i denied his request. I am keeping both as proof of this dastardly deed done by the Roundtree Moore Ford Dealership in Lake City Florida. I shall also allow Ford Motors of this dastardly deed. If you are in the market for a new car stay away from this dealership. I believe there are other reliable and honorable dealership around. "Just a Word of Caution!" The Team that handled our transaction were, Emmett, Aaron and Trent. "Stay Away!" George and Marie Williams More

Always take my car here for service. . They are very helpful, do not try to sell items, . They are very helpful, do not try to sell items, More

Pleasant, helpful staff. Jesse and Julian were great. Will be back in the future, thanks. Jesse and Julian were great. Will be back in the future, thanks. More

I take my truck there all the time and my wife truck there very friendly people there very friendly people More

I’ve never met a dealer ship so dedicated to helping and satisfying there’s customers. I couldn’t thank yall enough shout out to Emmitt and Carson yall are amazing satisfying there’s customers. I couldn’t thank yall enough shout out to Emmitt and Carson yall are amazing More

I was really impressed on the service video. A game changer helps customer feel secure about the purchase. A game changer helps customer feel secure about the purchase. More

Highly recommend this dealership. Mike Hearne made this the easiest car buying experience ever. He went out of his way to find me the right car. Mike Hearne made this the easiest car buying experience ever. He went out of his way to find me the right car. More

Great salesman and finance team. They delivered car and picked up trade in. Everyone was supper nice. They delivered car and picked up trade in. Everyone was supper nice. More

I contacted Jayden because I found a specific truck I’ve been looking for for years. I was in the middle of my very busy season at work and told Jayden I wasn’t interested in driving the hour up there to w been looking for for years. I was in the middle of my very busy season at work and told Jayden I wasn’t interested in driving the hour up there to waste my time. He assured me he wouldn’t do that. And he wasn’t lying. Not only did we get my truck but we also left with a new suv for my wife as well. I appreciate the honesty and transparency we were afforded during our transactions. We will be back (hopefully not soon). Well done!!! More

Been buying Vehicles from Rountree Moore Ford for years! Good people! Good product and good Deals! Good people! Good product and good Deals! More