Rountree Moore Chevrolet - Service Center

The female service rep was Kendall. As I handed her my $19.95 coupon for an oil change on a Saturday her first response was “just so you know it won’t be $19.95” and it was rather aggre As I handed her my $19.95 coupon for an oil change on a Saturday her first response was “just so you know it won’t be $19.95” and it was rather aggressively delivered. Additionally, I was never texted or called to say that my car was ready for pick up. I came back 4 hours later just because I was on that side of town and as I approached Kendall to pick my car up before I could even say a word she said “I tried calling you and left a voicemail!” Which was not true at all. I checked my phone and had no missed calls. Seems like every time I come here the service is more aggressive and less pleasant. FYI the total for my $19.95 coupon was a little over $40 haha definitely false advertising. In the past my total with that same coupon was $27-$33 and now it’s $40+ with the additional “fees”. More

Kendell Fairchild at Lake City Rountree Moore Chevrolet was phenomenal. Her professionalism and responsiveness to my service appointment was absolutely incredible. The text and email updates during the app was phenomenal. Her professionalism and responsiveness to my service appointment was absolutely incredible. The text and email updates during the appointment were fantastic. I live 40 miles away and would have driven 100 miles after experiencing this wonderful service. I highly recommended Rountree Moore Chevrolet in Lake City! More

I had great customer service and the service advisor was very friendly and very professional. very friendly and very professional. More

Everyone is disrespectful. The service was not great. Will not fix problems they created. Will never bring my car back here! The service was not great. Will not fix problems they created. Will never bring my car back here! More

I went to the service at Ford by accident and they told me to go across the parking lot to the Kia dealer. The Kia dealer told me I needed to go to the Round tree Moore Chevrolet where I bought the Kia. Th me to go across the parking lot to the Kia dealer. The Kia dealer told me I needed to go to the Round tree Moore Chevrolet where I bought the Kia. The Kia dealer told me after waiting 3 hours that I needed to go to the Kia dealer to check diagnostics because they don't have the machinery. Service also would not fix my brakes or put on a missing fender well. I had just bought my Kia K-5 the week before. Never again. More

The employees were great, especially Michael Smith who helped me. However, I question the Morgan Auto Group and their ideas. I called to make an appointment and thought I was speaking with someone at the helped me. However, I question the Morgan Auto Group and their ideas. I called to make an appointment and thought I was speaking with someone at the dealership. However, you are actually talking to someone at a call center. They assisted in making my appointment, but when I arrived at the dealership, they could not help me due to the time it would take to repair my vehicle and the afternoon appointment. Why wouldn’t the call service know this but yet sent me to the dealership? Fortunately, I was able to adjust my travel schedule and leave my vehicle at the dealership. Mr. Smith went above and beyond to help me and keep me updated on the progress of the repairs on my vehicle. More

this was a recall services, had the trailer plug checked to make sure it was working. to make sure it was working. More

Staff were courteous and friendly. The wait time wasn’t too bad either. Would recommend. The wait time wasn’t too bad either. Would recommend. More

I cannot believe they charge for supplies for an oil change. I had a coupon for $34.95. I was charged $55.00. Their explanation supplies. When asked what supplies his response "rags". Seriously what su change. I had a coupon for $34.95. I was charged $55.00. Their explanation supplies. When asked what supplies his response "rags". Seriously what supplies are used for an oil change? More

The mechanic did great work, however the $231. 91 bill for less than 1 hr. labor is way too much. 91 bill for less than 1 hr. labor is way too much. More