Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Rountree Ford - Service Center

Shreveport, LA

4.7
415 Reviews
Call Service Center (318) 798-3673

415 Reviews of Rountree Ford - Service Center

Sort by
January 07, 2025

Waiting for our change and tire rotationhad the best experience great customer service. Thank you More

by jacksonloretta33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Rountree Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2025

My service advisor was excellent. I’ve never had one that when I picked up my vehicle walk to my vehicle with me. I was extremely impressed with his service. More

by randallwilson13
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Rountree Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. We are always more than happy to assist you if anything else comes up. Take care!

January 01, 2025

Clean and inviting environment. Easy to find and plenty of parking. Large entrance to accommodate vehicles for service. More

by bbabb318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Report | Print
Jan 02, 2025 -

Rountree Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 28, 2024

Terrible Experience. Service manager voided instillation due to concerns about services miscommunicated by new employee. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Ordigo and Javen
Report | Print
Jan 01, 2025 -

Rountree Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager cmagill@group1auto.com

December 25, 2024

GREAT EXPERIENCE! ! Javen always gets me right!!! He always keeps me updated on what’s going on. More

by pamela.davis0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javen. He gets a 5
Report | Print
Dec 26, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2024

Service at Service Dept today. Service my Mr. York was excellent. So pleased with his kindness. Nice to get great service again. More

by dcadcadca3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. York in svs dept.
Report | Print
Dec 24, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with York and team! We hope you have a great day!

December 21, 2024

Extremely Slow service and overcharged $100! !! Verses Wray Ford for same service. Will never return! Kept trying to get more money, claiming things were wrong, charged me $40 extra. When All I More

by wagner640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
xxxxxxxx!
Report | Print
Dec 24, 2024 -

Rountree Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chris Magill General Manager cmagill@group1auto.com

December 21, 2024

Courteous, polite, personable, patient, dependable, professional, cordial, respectfully, considerate, thorough, detailed, diligent, relatable, represented with quality. My overall experience was reason More

by melva8861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine A., Parts & Service Dept.
Report | Print
Dec 23, 2024 -

Rountree Ford responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Stephen was great! Got the job done. Rountree should feel fortunate to have him. Good job. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
Report | Print
Dec 21, 2024 -

Rountree Ford responded

Hi Bill, we're happy you found our staff to be so supportive during your experience here at Rountree Ford. We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2024

Jasmine and the service tech that worked on my car were very pleasant to work with. More

by Wdial70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Dec 21, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
2
3
4
...
42