Round Rock Toyota

This is the second Toyota we have purchased at Round Rock Toyota. We requeted Mohammed Merchant as our salesman. We were very pleased with the first sale and thru the years after our purchase he continued Toyota. We requeted Mohammed Merchant as our salesman. We were very pleased with the first sale and thru the years after our purchase he continued to keep in touch by sending out cards to us. He is very easy to work with and give us all the details of the car. We had very good service from the first Toyota Sienna. We now own a Highlander and are very happy with its performance. Mr. Merchant has called several times since and also has e-mailed us too. Everyone in your dealership worked with us very respectfully and gave us great service. We would recommand this dealrship to everyone. Thanks again for your service. Arnold F. & Adrienne Brunner More

I came into Classic Toyota knowing exactly what I wanted & the price I needed. I was blunt that I wasn't interested in a 4 hour marathon negotiation and Debbie was great in getting me in and out without an & the price I needed. I was blunt that I wasn't interested in a 4 hour marathon negotiation and Debbie was great in getting me in and out without any of the typical car dealership B/S. Thanks Debbie, we'll be back! More

I have dealt with the dealership for over 10 years, and have purchased seven Toyotas there, five of which were from the same salesman (Mohamed Merchant), and one from a person that is now in their service have purchased seven Toyotas there, five of which were from the same salesman (Mohamed Merchant), and one from a person that is now in their service department. I have had the same service contact for the whole ten years. On all occasions, I have been pleased with the friendly and open manner in which I have been treated, and have always found their service to be excellent. More

Kimo did an exceptional job of helping us decide on what vehicle was best for us, and showing us all the options, features, etc that each vehicle had to offer. Kimo has been attentive and patient allowing vehicle was best for us, and showing us all the options, features, etc that each vehicle had to offer. Kimo has been attentive and patient allowing us to go at our own rate without ever pressuring us or making us feel uncomfortable. He made the stressful decision making process stress-free. We will highly recommend Kimo to anyone we know who is looking for a new vehicle and will most definitely be looking at him when it’s time for us to purchase our next car. More

This was the second Camry I purchased from Mohammad Merchant at Round Rock Toyota, the second was just as wonderful as the first. I told him what I wanted and what I could afford. The financial end w Merchant at Round Rock Toyota, the second was just as wonderful as the first. I told him what I wanted and what I could afford. The financial end was always a challenge for me. But, true to the experience with the first car I bought, I got exactly the car I wanted, even the color I wanted and at a reasonable price. I even got 0% interest with my new Camry. Mohammad kept working until I got exactly what I wanted. I could not be any happier. I LOVE My car! He followed up with me on every detail, even helped me transfer my tx tag sticker and put my new license plates on for me. I highly recommend Mohammad Merchant at Round Rock Toyota. He truly cares about his customers and their needs always come first. He made sure that I was 100% happy with my purchase. More

I had been looking at 4Runner online for a few months and visited the dealership to look at the inventory they had. It was earlier in the year and the inventory for 4Runners was not as strong as it was here visited the dealership to look at the inventory they had. It was earlier in the year and the inventory for 4Runners was not as strong as it was here and the 4Runner with the options that I wanted. I checked a few months later and the website showed the one that I would like to have and I went to check things out. I filled out an application online before going to the dealership and was quickly presented with a few really good options. I test drove the specific model I was interested in, signed papers and drove off with the new vehicle a few hours later. It was the easiest and fastest I have purchased a vehicle from any of my past. I was very happy with the process and would highly recommend the dealership and my salesman Buddy Hadley. Thanks Round Rock Toyota!! More

I like working with Jackie and Roun Rock Toyota because they do what they say they are going to do and dont waste my time in promising what they cant deliver. I email her tell her I want a car she tells me they do what they say they are going to do and dont waste my time in promising what they cant deliver. I email her tell her I want a car she tells me when its going to be there I buy it. Thats simple and that is the way I like it. So the next time it is time for me to buy a car I am doing the same thing. Why fool with anyone else. Thanks !! More

I first contacted Toyota and brought my vehicle in to be looked at for hail damage in May. I was told then that my Rav4 would be repaired the second week in August. I was told I may get a call before then i looked at for hail damage in May. I was told then that my Rav4 would be repaired the second week in August. I was told I may get a call before then if they could fit me in before then. I got a call at the end of June and it sounded like I could get in earlier. With the 4th of July holiday I did not get back to Toyota until the following Monday. Now I've been moved from August to September. The only reason we were given is that "Gee, Toyota didn't call both our numbers so they didn't reach someone". NO indication was given in the message that this would delay my vehicle repairs by over 1 month. So, now my belief is that this Toyota dealer is a BIG FAT LIAR. The second week in August was when I was promised(in MAY) my slot. I've tried to call, but after a couple of "can I put you on hold", then waiting for over 5 minutes and then being HUNG UP ON (more than once), I give up. This is my first Toyota, I've owned it for less than a year and I am VERY unhappy with the dealer's service. Which makes me VERY unhappy with my Toyota. Our experience with Round Rock Toyota is deception and lies. More

The window sticker uses the word "capability" 2 times in the same sentence explaining the radio extras. This first time was "cd player with MP3/WMA playback capability" and the second was "satelite radio c the same sentence explaining the radio extras. This first time was "cd player with MP3/WMA playback capability" and the second was "satelite radio capability". The sales person did not explain that the word "capability" had 2 different meanings. This first did not require any additional/external equipment but the second did. All I had to do was put a disc in the cd player that had wma files burned to it, no additional equipment needed to hear the music. Bu to hear xm radio, it required a $440 satelite receiver. My sales person did not disclose this with me. I read it and took it for what was written in black and white. After buying the car and trying to get the satellite working(get XM account) it did not work. When I confronted them on this issue, I was put of to Dan Beasley, supposedly the manager, and after not answering any questions nor showing me the satelite radio capability in my vehicle he kept saying "Good day sir!". This was my first and now my LAST Toyota purchase. Also, my sales person boasted that their service department is open until 7pm, BUT didn't tell me their technicians leave at 5pm, so they have an open service department with no technicians from 5pm to 7pm. More