Round Rock Toyota

Barely passable, but nice service facility. When I was looking for a Tacoma back in 2014, nobody here was willing to look beyond the dealership property. They had one that was 3/5 of the way to When I was looking for a Tacoma back in 2014, nobody here was willing to look beyond the dealership property. They had one that was 3/5 of the way to what I wanted, and that's as close as anyone ever got here. They even offered to make my first 3 payments, but I didn't want a truck that I didn't want. So, I bought my Tacoma elsewhere. Decided to make and appointment and bring it here for the ToyotaCare services. First time, I was assigned service advisor Mike Noack. Just needed my 10k service (basically oil change and tire rotation), so I waited on it. Everything when as well as I'd expect. Nice waiting area, coffee, wifi so I could work, and the indoor drive-up area was a nice touch. Service took about an hour and 45, not bad. First service was good enough, so I decided to bring it back for my 15k maintenance. This trip was completely different. Drove into the bay, got out and waited...and waited...and walked around my truck to draw attention to myself...and waited. After about 5-10 minutes of being looked at and past, walked by, and overall ignored I walked up to a young man standing by a podium. I asked him if anyone could come take my truck in as I had an appointment, he looked up from his phone and told me that someone would be out and to go stand by my truck. Fine. Waiting.... Mike shows up, asks me what I need done, and I tell him my 15k and that there was a TSB that I thought my truck was showing symptoms of. For the next 20 minutes, Mike tried to explain to me all the ways in which the symptoms I was seeing were user error, or somehow caused by me. The TSB, by the way, is T-SB-0044-14 for the 4.0L engine pinging. I understand going over some causes of the symptoms, but it would be more beneficial to cut that short and see if you can reproduce the issue rather than telling me not to go to Valero and that Shell and Exxon are better. Base unleaded from any of the stations in Austin are the same 87 octane. Finally he takes the truck back and I go to the waiting room. An hour and a half go by and a rep from the waiting area approaches to ask if they've come out to talk to me about my vehicle yet. "No." So they offered to go check. They returned to tell me that they just took my truck back. Really? After another round of this, I ask to speak to Mike. They try to find him and eventually come back to tell me that he told them to tell me that he'd be out to talk to me. Finally he comes to speak to me, tells me that they were able to reproduce my engine pinging issue, which is no surprise since Toyota has acknowledged it, so they'd be starting the ECU reflash and oil change. Starting? It's been two and a half hours now. When he returns with my paperwork, he shows me the inspection checklist and tells me that my engine air filter is in the "yellow", meaning it would need to be changed during my next visit. Clearly nobody bothered to actually LOOK at the engine air filter because I had changed it the day before. It was WHITE. Whatever, I just want out by this time. Get in the truck, nobody reset the maintenance light. Small issue, but really how long have you had the truck that you couldn't reset the light? Naturally, I'm questioning whether or not any maintenance was done to the truck, so I check the oil dipstick. At least they changed the oil. After I get home, I read the TSB from Toyota again, there's supposed to be a sticker with the version of the ECU software placed under my hood after the service was done. I have no sticker, nor do I want to go back and even try to get one from them at this point. Ok, so 2 stars...the waiting room was nice (clean, had coffee and WIFI to work from), and they changed my oil and reflashed my ECU...which is all I needed them to do. More

round rock toyota is not wroth the trip They try to screw you over every chance they get. Under value trades and over value used vehicles. I will never try to do business there again and di They try to screw you over every chance they get. Under value trades and over value used vehicles. I will never try to do business there again and discourage anyone who is thinking about going there. They tried to get me to put $9000 down on a $9300 truck. They wouldn't even tell me my trade in value. Then tried to sell me a hatchback scion when I was looking for a cheap truck. More

Fantastic! Buying a car can be stressful, at least for me. I have to say that this was the most pleasurable experience I have ever had. I was treated well from t Buying a car can be stressful, at least for me. I have to say that this was the most pleasurable experience I have ever had. I was treated well from the moment I walked onto the lot. Chris Splendoria went out of his way to find me the ideal car. When the car I was interested in was sold before I returned Chris had already started looking for something else as an alternative, which he found and I could not be more thrilled about my new car. I am grateful for the fast and considerate services. Everyone in the dealership was wonderful and very helpful. I did not leave feeling as I was lacking any knowledge on my Toyota. I would definitely recommend Round Rock Toyota to my friends and family and you can bet your bottom dollar that I will be going back in the future. More

Made an appointment to buy a car we had looked at. Someone else finished up their purchase of the car while we waited. Lack of communication between sales people caused us to waste time and a trip fo Someone else finished up their purchase of the car while we waited. Lack of communication between sales people caused us to waste time and a trip for a car that they were already doing paperwork for someone else. More

Sales staff are very professional and will work to close a fair deal. Ryan Scheffer, the sales rep, is a professionl. Let me explain. He knows as much about the competitive automobiles as he does about his a fair deal. Ryan Scheffer, the sales rep, is a professionl. Let me explain. He knows as much about the competitive automobiles as he does about his products, Toyota, Honda, & Hyundai. My Family and I now have bought three new Toyota Vehicles from them for that reason. One had an issue with the drivetrain on the second day from drive off. Service management (Bob Lang and Jimmy Wilson) did all they could considering Toyota has strict guidelines in place to solve certain issues. They were professional and compassionate though and involved the General Manager, Caron Corzine, so that the issue would not drag out over more time for us. When Toyota corporate policy's may have delayed a solution, the sales and dealer management, Ryan & Caron, hits one out of the ball park and the vehicle issue is resolved within the week. MAJOR APPLAUSE. They got all corporate obstacles out of the way of service, let their master lead tech, Paul A. get involved and the magic of "great Service" happened. To everyone in central Texas ... this is how a good dealer and great people are supposed to be. Having retired from professional sales, I can tell it like it is. The service AFTER the sales is what you are really buying. If you want solid vehicles and that SERVICE where and when it is needed, you won't go wrong with these folks. More

We had an appointment with Bruce to look at some new Tacoma pickup trucks. After waiting in their nice lobby for about 10 minutes the sales manager Tim came up to us, apologized that Bruce had gotten ti Tacoma pickup trucks. After waiting in their nice lobby for about 10 minutes the sales manager Tim came up to us, apologized that Bruce had gotten tied up with another customer and asked if Jose could help us. That was fine by me so I told Jose what we were looking for, he took us out to a string of vehicles, passing some explaining what it was about them that wasn't what we were looking for. We got to one that he showed us with just what I had described and we took it for a spin. When we returned I asked if I could test one that was in the front of the dealership that I had my eye on when we arrived. They had to move a few cars to get it out and we took off in that. He answered a few "test" questions to see how honest I felt he was and he passed all of them so we sat down to negotiate. I don't go into that saying it's my way or the highway, I know they like to dicker so I have a price in mind, low ball them, they highball me and we go back and forth until I am happy with it. This was a pretty painless process from start when I walked in, through the paperwork with Jason to finish when Bruce ran me through the niceties of the vehicle and I drove out with my new truck. The best compliment I could pay to a dealership is to say that the next time we need a car this will be our first stop. By far the easiest experience I've had buying a car. More

Kenneth was very friendly and there was no pressure to buy. He answered just about every question and always asked if I had questions. I'm looking forward to having a long relationship with the dealership buy. He answered just about every question and always asked if I had questions. I'm looking forward to having a long relationship with the dealership since I plan to keep my Pilot for a long time. More

Shopping at Round Rock Toyota was a very low stress and pleasant experience! My great salesman, Tim Beliakov did not mind spending time with us looking at new cars and assisting us with comparable used ca pleasant experience! My great salesman, Tim Beliakov did not mind spending time with us looking at new cars and assisting us with comparable used cars. The dealer was honest and genuine. He test drove 4 different cars with us before I decided which one I liked best. Tim went the extra mile!!! I recommend Tim to all my friends and family now and I will never buy a car from anyone else. I am a very happy customer! More

We trade a 4 year SUV for a Toyota Prius 2011, we received an excellent attention for the salesman (Tim), if you need to buy a new car I recommend ask for Tim Beliakov, he took all the time to explai received an excellent attention for the salesman (Tim), if you need to buy a new car I recommend ask for Tim Beliakov, he took all the time to explain us in detail of the features of the car, treat us professionally, no doubt that if we need to buy another we wil return to Round Rock Toyota. The good quality of the service, building, information makes me feel confortable with my purchase. More

We had visited several Toyota dealers and were not happy with their high pressure sales tatics. We then decided to try Round Rock Toyota, at first we walked onto the carlot, passed several sales staff with with their high pressure sales tatics. We then decided to try Round Rock Toyota, at first we walked onto the carlot, passed several sales staff with no response from any of them, we walked further towards the Tundra and Tacoma area and Deborah saw us and approached us immediately, both her friendliness, postive attitude and professional acumen impressed both my wife and I, answering all questions concerning performance, options and trailering packages. She introduced us to her sales manager, Marty, who was equally as professional, yet friendly. We told them this Tacoma was for our son who would be returning from Iraq at the end of November. They found us the Tacoma we were searching for in short order and were very helpful in getting the price we needed. All in all, a completely satisfying experience. More