Round Rock Toyota

Great Experience! Tremendous experience from the salesperson all the way up to the GM. Bought a used car from them sight unseen from over 1,000 miles away and couldn't Tremendous experience from the salesperson all the way up to the GM. Bought a used car from them sight unseen from over 1,000 miles away and couldn't be happier with the outcome. I wouldn't hesitate to do it all over again. Special thanks to the extreme professionalism of Joe L. in sales and Bob L. in management. Thanks for everything! More

sales person doris clark is best sales person you could ask for, very helpful through the whole process and timings also very friendly and gave great advice. doris clark is best sales person you could ask for, very helpful through the whole process and timings also very friendly and gave great advice. More

Doris is the 'BEST SALES PERSON' I have ever had! Ask for Doris Clark. If you want the best sales person ever, go see Doris Clark and request her. She was honest and cared that my granddaughter got Ask for Doris Clark. If you want the best sales person ever, go see Doris Clark and request her. She was honest and cared that my granddaughter got a good car. She showed us how to look for a good car and came to help us on her day off. We had to make our decision and she willingly came to help us. She is nice, kind and honest. We highly recommend her. More

Worst place to buy car!!! Rip off!! These people are worst in town!! Not professional at all! No coustmer service period!!! DO NOT DEAL WITH DEREK JACKSON! REALLY RUDE. These people ju These people are worst in town!! Not professional at all! No coustmer service period!!! DO NOT DEAL WITH DEREK JACKSON! REALLY RUDE. These people just want to sit and get paid free money.... they dont come to floor and talk 1 on 1. I would definitely recommend you to other Toyota dealers if you want best deal and good customer service. More

Rude and repeatedly unable to resolve problem I truly wish I could find something positive about my latest interactions here. My prius had the "major hybrid malfunction " light come on along wit I truly wish I could find something positive about my latest interactions here. My prius had the "major hybrid malfunction " light come on along with some shaking of the car. I took it in and my advisor explained to me that they couldn't see anything wrong, but it probably was low on gas. He verified this by shining a flashlight in the tank and then saying that it definitely looked lower than the gauge was reading and said he could replace the gauge for a hefty cost. I 100% disagreed and unfortunately, this advisor resorted to mansplaining and talking over me. He did offer to reduce the $130 diagnostic fee to $100 and said if it comes on again to come back in for no diagnostic fee. 6 days later, it's on again, and the car is shaking. Initially I had to argue about getting it checked free of charge. They came back and said it was low on oil and gave me a $1400 list with suggested standard maintenance items. When I asked specifically about items on the list, several were listed based not on showing telltale signs of a need, but based on them having no record of the car having it done with them. Huh???? Anyway, once again I argued the problem had nothing to do with oil and he talked over me and let me know he was doing me a favor by not charging me the diagnostic fee and he wouldn't do it again. Fast forward one week later and the same light comes on and within a matter of minutes the car is dead in the middle of a busy road. I took it elsewhere where they heard me, treated me with respect, identified the problem and fixed it so the car no longer shakes and the light no longer comes on. I called Toyota and left 2 messages for a supervisor to call me back. They never did. More

Wonderful experience Debbie standiford led us through the sales experience with absolutely no pressure whatsoever. She explained everything about the car I was interested Debbie standiford led us through the sales experience with absolutely no pressure whatsoever. She explained everything about the car I was interested in and after we purchased it, she went though everything about the car. Not only that, but she followed through by emailing after a couple of weeks to see if we had any questions. The person who did the financial part of our purchase was also very low, as in no, pressure. He explained all the options available and answered our questions professionally. I highly recommend Debbie and Round Rock Toyota. More

PHENOMENAL SERVICE DEPARTMENT!! Highly Recommend! Wow! I HIGHLY recommend this dealership to anyone needing to get their Toyota serviced!!!! I am from out-of-state and keeping my '06 Highlander Hyb Wow! I HIGHLY recommend this dealership to anyone needing to get their Toyota serviced!!!! I am from out-of-state and keeping my '06 Highlander Hybrid in great condition is really important to me with my family being across the country. I found this dealership from the recommendation of a friend and I am SO glad. From the moment you arrive to the moment the repair is complete, the staff is incredibly helpful. They are professional, courteous, and very honest about the process and cost of what needs to be done. The waiting area is extremely comfortable and welcoming with fresh cookies baked throughout the day. Typically, each person I interact with puts me in a better mood than when I arrived. Just to discuss a personal situation, I recently brought my Highlander in for service after an error message of the "Hybrid System." To my surprise, the entire hybrid battery failed and needed to be replaced. This repair was quoted at nearly $7,000. As a current medical student, that cost was nearly impossible to stomach. However, it was this moment that I was astonished by dealership's incredible commitment to their customers! My service technician, Kimo, did a PHENOMENAL job. He explained every detail of the repair and what needed to be done. As I explained my financial situation, he stepped in. He helped coordinate two different avenues that I could call and request financial assistance from Toyota. To my complete surprise, corporate Toyota contributed $2,500 to the repair and the Round Rock Toyota also contributed approx. $1,000!! This was solely out of customer appreciation, because my family only buys Toyota's and we get them serviced solely at dealership. Jimmy Wilson, the Service Manager, is also wonderful!! He made the decision for the dealership to contribute to the repair and was extremely helpful in explaining to both my father and I every detail of what was going on with the car. Overall, I could not recommend this dealership more!! They care that you have a positive experience and do the work exceptionally well! I currently live about 30 min from the dealership and if I move further south, I will certainly continue to drive as far out of the way as necessary to continue using this dealership! THANK YOU to Kimo and Jimmy Wilson for a terrific experience! More

Not the place to negotiate price I ended up buying my 2017 Toyota Yaris iA at Charles Maund because Charles Maund makes profit by selling volume. It became clear after I made 2 offer I ended up buying my 2017 Toyota Yaris iA at Charles Maund because Charles Maund makes profit by selling volume. It became clear after I made 2 offers to Round Rock Toyota that they want to get rich off of each sale. I got my Yaris at Charles Maund for less than the "True Car" Great Price and that included a very nice window tint and 0.0% financing for 72 months. Try an offer like that at Round Rock and you will see the light! Also, after I purchased at Charles Maund I contacted the sales person Randall Sanchez at Round Rock just to let him know I had made the decision to go with Charles Maund and to tell him I didn't think it was his fault that Round Rock lost the sale. Before this Randall had been very nice to me but after I told him that he got nasty with me and assured me it was him who refused my offer and then told me he sells 20 cars a month and didn't need my business.....after I had told Randall I didn't think it was his fault,...Wow! I would recommend that you test drive at Round Rock but you'd be crazy not give a volume sales dealership like Charles Maund an opportunity to beat the Round Rock price. Round Rock is NOT a volume sales dealership. More