Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Round Rock Toyota
Round Rock, TX
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 417 reviews
November 25, 2019
Customer Service and service performed were both terrific. I highly recommend their service department and management. They honored their promised discount, and performed the service in a timely ma terrific. I highly recommend their service department and management. They honored their promised discount, and performed the service in a timely manner. All totaled superb service. More
by Paula
Employees Worked With
Christy Pennington and Bhavik Patel
October 24, 2019
Poor business practices I purchased an, admittedly, used Jeep here and it has made a squealing/screeching noise since the day I got it. It takes roughly 15-20 minutes of driv I purchased an, admittedly, used Jeep here and it has made a squealing/screeching noise since the day I got it. It takes roughly 15-20 minutes of driving or idling for it to begin so of course I didn’t know about it until after I’d already bought it (test drives are like 15 minutes max?). I contacted the dealership immediately and they asked me to bring it back for them to look at - so I did. They said they couldn’t replicate the noise despite me having heard it while pulling into the dealership and also immediately after returning home. They asked for a video of the noise so I sent them multiple. They asked me to bring it back again - so I did - and they said they replaced the idler pulley. Excited that it was finally fixed - I drove it home and the noise remained. I played phone and text tag with the dealership for weeks - literally. Finally the sales manager (Bob Larimore) contacted me and I missed his call (I work obviously), so over two weeks I called him 4 times and left 3 messages and he never called me back. Finally I got in contact with a different manager (Arik Sichevoi) who had me bring it in, (3rd time) and they kept it for a few days, told me they “sent it to Jeep” and that Jeep said “all was well.” All is not well. I contacted them AGAIN and they told me they “were not sure what else they could do for me.”...fix it? It continues to make the noise and I haven’t gotten to enjoy having a new vehicle since getting it because I am just worried about paying to fix it now. I was sent an email by Carfax to review the service provided by the dealership, so I did, and ANOTHER manager (Tracy Gurnett) responded asking me to send my contact info. I did. I’ve emailed her three times in three weeks. No response. Pretty disappointing and disgusted with how they have handled the situation. Now I have a new (used) car that makes an unbearable noise when I drive it so my new car experience has been lackluster. I’ve waited months to make this review, hoping they would rectify the situation but evidently they aren’t going to. Sucks. More
by Cgamble
Employees Worked With
Tracy Gurnett, Bob Larimore, Arik Sichevoi
May 09, 2019
Get cars inspected by independent shop I got scammed when I purchased a 2014 Honda civic si from this place. You would think a brand dealership would get thir cars inspected and fixed befor I got scammed when I purchased a 2014 Honda civic si from this place. You would think a brand dealership would get thir cars inspected and fixed before selling it to a customer. WRONG not in round rock toyota they are just trying to do a quick flip on cars that people trade in. I got sold a wrecked car that just had the bumper and plastics replaced to hide what was damaged the ac condenser is all twisted up. Their service center tried to put the blame on me but all the plastic pieces are intact. Please don't do business with them. More
by Luis
Employees Worked With
Jose Nevarez roundrocktoyota.com
February 23, 2019
Great Experience! Tremendous experience from the salesperson all the way up to the GM. Bought a used car from them sight unseen from over 1,000 miles away and couldn't Tremendous experience from the salesperson all the way up to the GM. Bought a used car from them sight unseen from over 1,000 miles away and couldn't be happier with the outcome. I wouldn't hesitate to do it all over again. Special thanks to the extreme professionalism of Joe L. in sales and Bob L. in management. Thanks for everything! More
by Jruzi
Employees Worked With
Joe Lieb and Bob Larrimore, Deborah Standiford roundrocktoyota.com
September 18, 2017
sales person doris clark is best sales person you could ask for, very helpful through the whole process and timings also very friendly and gave great advice. doris clark is best sales person you could ask for, very helpful through the whole process and timings also very friendly and gave great advice. More
by riju1977
Employees Worked With
doris clark
August 29, 2017
Doris is the 'BEST SALES PERSON' I have ever had! Ask for Doris Clark. If you want the best sales person ever, go see Doris Clark and request her. She was honest and cared that my granddaughter got Ask for Doris Clark. If you want the best sales person ever, go see Doris Clark and request her. She was honest and cared that my granddaughter got a good car. She showed us how to look for a good car and came to help us on her day off. We had to make our decision and she willingly came to help us. She is nice, kind and honest. We highly recommend her. More
by Ashliville's Grandma
Employees Worked With
Doris Clark
July 19, 2017
Worst place to buy car!!! Rip off!! These people are worst in town!! Not professional at all! No coustmer service period!!! DO NOT DEAL WITH DEREK JACKSON! REALLY RUDE. These people ju These people are worst in town!! Not professional at all! No coustmer service period!!! DO NOT DEAL WITH DEREK JACKSON! REALLY RUDE. These people just want to sit and get paid free money.... they dont come to floor and talk 1 on 1. I would definitely recommend you to other Toyota dealers if you want best deal and good customer service. More
by Cargirl123
Employees Worked With
Chris ; derek jackson
July 14, 2017
Rude and repeatedly unable to resolve problem I truly wish I could find something positive about my latest interactions here. My prius had the "major hybrid malfunction " light come on along wit I truly wish I could find something positive about my latest interactions here. My prius had the "major hybrid malfunction " light come on along with some shaking of the car. I took it in and my advisor explained to me that they couldn't see anything wrong, but it probably was low on gas. He verified this by shining a flashlight in the tank and then saying that it definitely looked lower than the gauge was reading and said he could replace the gauge for a hefty cost. I 100% disagreed and unfortunately, this advisor resorted to mansplaining and talking over me. He did offer to reduce the $130 diagnostic fee to $100 and said if it comes on again to come back in for no diagnostic fee. 6 days later, it's on again, and the car is shaking. Initially I had to argue about getting it checked free of charge. They came back and said it was low on oil and gave me a $1400 list with suggested standard maintenance items. When I asked specifically about items on the list, several were listed based not on showing telltale signs of a need, but based on them having no record of the car having it done with them. Huh???? Anyway, once again I argued the problem had nothing to do with oil and he talked over me and let me know he was doing me a favor by not charging me the diagnostic fee and he wouldn't do it again. Fast forward one week later and the same light comes on and within a matter of minutes the car is dead in the middle of a busy road. I took it elsewhere where they heard me, treated me with respect, identified the problem and fixed it so the car no longer shakes and the light no longer comes on. I called Toyota and left 2 messages for a supervisor to call me back. They never did. More
by lafg
Employees Worked With
alan (advisor)
April 14, 2017
Wonderful experience Debbie standiford led us through the sales experience with absolutely no pressure whatsoever. She explained everything about the car I was interested Debbie standiford led us through the sales experience with absolutely no pressure whatsoever. She explained everything about the car I was interested in and after we purchased it, she went though everything about the car. Not only that, but she followed through by emailing after a couple of weeks to see if we had any questions. The person who did the financial part of our purchase was also very low, as in no, pressure. He explained all the options available and answered our questions professionally. I highly recommend Debbie and Round Rock Toyota. More
by Tchmom2001
Employees Worked With
Deborah Standiford roundrocktoyota.com
