Round Rock Nissan

Brian was very friendly,courteous and offered us something to drink before sitting down and anwering the questions we had regarding the Altima and explaining why we should buy new instead of used. H something to drink before sitting down and anwering the questions we had regarding the Altima and explaining why we should buy new instead of used. He was very knowledgable and we feel that he went above and beyond our expectations,as far as car salesman go, and we would highly recommend him to our friends and family for any future purchases.This is actually our 5th Nissan in 2o years. More

I purchase my new Sentra today. The car is awesome. Before going into the dealership I did tons of research and compared it to many other cars aswell(civic, corolla, focus, ect) and found the sentra t Before going into the dealership I did tons of research and compared it to many other cars aswell(civic, corolla, focus, ect) and found the sentra to be the best value. Joe gave me a very low price to begin with and knocked it down an additional 800$ before we signed the papers. Service was great, was not pressured to buy any additional service. More

Went to this dealer after lengthy internet negotiations. The internet sales guy lied about the car having leather or not. They wanted me to pay $500 more for a feature I was assured was not on the car. Wh The internet sales guy lied about the car having leather or not. They wanted me to pay $500 more for a feature I was assured was not on the car. When I got the car, the back seat divider was broken. I asked to have it fixed. They said it would be fixed the following Monday. I heard nothing from them. I finally had to call the store manager, who told me I got a good deal and shouldn't complain. Horrible, horrible dealership. Town North is better to deal with. More

This was a great buying experience for me. I had gone to another dealer at the beginning of the week. After several calls and visiting the dealership, I decided that I wanted to look elsewhere. I contacted another dealer at the beginning of the week. After several calls and visiting the dealership, I decided that I wanted to look elsewhere. I contacted Internet Joe that morning and was in a truck that I wanted in 4 hours. Great service, Great experience. More

The reason for my rating is due to the ease of setting up my service through the dealerships on-line service appointment application, as well as the receptiveness of Mr. VanPatten. Once the service was compl my service through the dealerships on-line service appointment application, as well as the receptiveness of Mr. VanPatten. Once the service was completed on my vehicle, Mr. VanPatten gave me a call to inform me that my vehicle service has been completed and ready for pick up. Overall the process was seamless and easy from start to beginning. I would recommend Round Rock Nissan to any of my family and or friends! More

My family and I are long time Round Rock Nissan customers, infact we're so pleased that we own 6 Nissan models. There's no other Nissan Dealer that we would purchase or service our vehicles from, customers, infact we're so pleased that we own 6 Nissan models. There's no other Nissan Dealer that we would purchase or service our vehicles from, we no longer consider ourselves as customer but we more like a part of the family. We have a special bond with Round Rock Nissan; whenever we need any type of service the appointments are scheduled and the vehicles are ready when promised or earlier. We're always greeted with a smile and the service we receive is OUTSTANDING. We have NEVER left your dealeship dissatisfied. Group One should be very proud of the team you have assembled there. Customers FOREVER! The Malone Family (Pflugerville, Plano and San Antonio) More

I rate the overall experience as being very positive, the Finance guy needs a little help though, I bought the car, paid cash, and bought some extras, one being the resistal fabric protection, they have not Finance guy needs a little help though, I bought the car, paid cash, and bought some extras, one being the resistal fabric protection, they have not called me to make the appointment, so I did, they are out of the protection solution, which is no problem My father however, bought the same car, and has been waiting fro the past three week to have his low-jack installed, protction package done, and window tint, but has not gotten a call from finance to set this up, if they sell the product, then they need to be aware that the customer service that we get as new car owners reflects on the entire dealership itself, so get that together guys because we will be doing buisenss there for the next few yrs. More

I always dread buying a new car secondary to the hassle with the sales people. My most recent experience with Round Rock Nissan was surprisingly pleasant. Rene Torner, my salesman, was excellent. No has with the sales people. My most recent experience with Round Rock Nissan was surprisingly pleasant. Rene Torner, my salesman, was excellent. No hassling, very helpful--he needs to be cloned. Thank you Rene for making my new car purchase a positive one. More

The sale went very smoothly with no haggle on the price. Very pleased. Joe did a great job by following up with me after the initial contact and continuing to contact me by phone and email Another Nissan d Very pleased. Joe did a great job by following up with me after the initial contact and continuing to contact me by phone and email Another Nissan dealer only tried to contact me once. He is very professional. More

Well, I have no idea why people still decide to use Round Rock Nissan. Their customer service is still extremely poor. I installed a HAM radio in my truck. In order to do this, I had to remove the passenger Rock Nissan. Their customer service is still extremely poor. I installed a HAM radio in my truck. In order to do this, I had to remove the passenger seat. Because I did not disconnect the battery, the passenger airbag light started flashing. I had to take it in to have a computer code reset. No compassion. Charged me $65 + tax for a 3 minute task and did not even offer to let me off with a warning. In this day and age, it appears that screwing customers to get their money is far more important than retention of customers and customer service. Since I have owned the 2009 vehicle, I have not had a single service done at that location and now I am happy that driving to South Point Nissan is definitely worth the effort. I should have driven down and had them reset the code for me. More