Round Rock Nissan

Wow this place was a nightmare. I brought my car here about a month ago because it wasnt starting. They "fixed" for $200 it and I was on my way...for about two days. Then I was back again because guess about a month ago because it wasnt starting. They "fixed" for $200 it and I was on my way...for about two days. Then I was back again because guess what...it wasnt starting. This time they found some more stuff they thought was wrong. They also found it would be more expensive $630. After some conversation we settled on $250. Until I saw my credit card statement for $350. I just let it be to avoid having to dealing with them again. A few days after the second "fix" guess what? Now it's overheating. Back we go to the dealership. This time $1025 in repairs. I said forget it Ill go somewhere else. They said okay but it'll be an additional $150 just to drive the car off the lot. I said no. So now my car sits on their lot and no one wants to call me back and explain how they have consistently been unable to properly diagnose and repair my car. The incompetence of this place is beyond belief. I should have listened to my dad when he said buy an American made vehicle. More

After a three visit to the Nissan at Round Rock to buy a use 2008 Black Nissan Sentra - Sedan, Stouse called me to say that they could not sell me the car. I have bneen requesting the inspection reports an use 2008 Black Nissan Sentra - Sedan, Stouse called me to say that they could not sell me the car. I have bneen requesting the inspection reports and they refuse to share them with me. The salesman offered to repair some minor damages like a crack in the windshield and the third day they finally told me they could not fix anything in the car. They failed to honor all promises made the first day, just to make me go back. The salesman was rude and had no customer service skills. All he cared for was to sale the car. Since they didn't want to share the inspection reports I asked them to lend me the car to take it to a mecahnic for an inspection, and they denied it. Everything went wrong. I had the most horrible experience with this people. I don't recommend this dealer to anyone. As afr as the 2008 Black Nissan Sentra - Sedan they have available, please don't buy it. There is obviously something wrong with this car. More

I have bought several cars over the years...new and used. This is by far the worst experience I have ever had. Never have I experienced such deceptive practices and unprofessional service! My horrifying e This is by far the worst experience I have ever had. Never have I experienced such deceptive practices and unprofessional service! My horrifying experience started with a small issue involving a crack in the windshield they "fixed" with a resin injection prior to me purchasing the car. I was not made aware of the existence of the crack, as it would have affected my decision to purchase this vehicle. Within two days of purchasing the vehicle the crack reappeared, and I tried to approach them about repairing it. Not only was I refused service of ANY kind, but found out that their "30 day return policy" that the salesman AND the finance manager told me about was a lie. When I told them I would not accept this treatment, they threatened to void my warranty that I purchased with the vehicle. They proceeded to taunt me, telling me that there was nobody I could call to resolve this and that I was "screwed" (their words). This is the way they treat you less than a week after financing $16,000! DO NOT GO TO THIS DEALERSHIP! IF YOU DO...DO NOT SIGN A THING WITHOUT A LAWYER PRESENT AND A MECHANIC LOOKING OVER THE VEHICLE FIRST! I am currently pursuing them with legal action. More

Bought a car on Jan 7, called on Mar 5 for license plates. The lady in front desk said they're ready for me to pick up. I saw the date on the paper is Jan 22. That meant my licence plates was there si plates. The lady in front desk said they're ready for me to pick up. I saw the date on the paper is Jan 22. That meant my licence plates was there since then. Michael Colgan was my sale person, after he sold the car, he will not know who you are. More

Don't waste your time here. Purchased 2 cars here and Don't waste your time here. Purchased 2 cars here and watched how one of their salespeople lied and cheated to try and get in our the second deal. Don't waste your time here. Purchased 2 cars here and watched how one of their salespeople lied and cheated to try and get in our the second deal. A general email to the dealership does not make someone my sales rep. The location is terrible. Try going there around rush hour, it is brutal. It is difficult to find parking at the dealership. If you do find a spot then you just may not be able to get out of the spot. Dead ROACHES were all over the floor of the dealership. Really? You can't pick them up before your potential customers arrive? Those poor kids that crawl on the floor there. YIKES! They don't call to tell you that your license plates are in. You have to call them. They want you to come down there to pick them up. We finally got ours and realized they had them for over a month. Try finding a fully loaded car you like on their lot. Odds are that someone at the dealership used it for a "DEMO." All that means is that the car has several thousand miles on it and was used by the GM. Lastly - Don't even get me started on their service department. It just plain stinks. PERIOD More