Round Rock Nissan

Very dissapointed, and stuck with two Leaknig struts =( We purchased our 2009 vehicle from Nissan Round Rock on June 30th, 2015. Sales wise, at least we thought everything went smoothly and believed the ve We purchased our 2009 vehicle from Nissan Round Rock on June 30th, 2015. Sales wise, at least we thought everything went smoothly and believed the vehicle was in safe condition after the salesperson reassured us that he wouldn't sell us anything in bad condition. We found the used car we wanted, and we were told before we made the purchase, that they would do a thorough inspection because they wanted to give us a vehicle that was safe. Mind you our daughter was with us, so you would think they would take this commitment seriously. Apparently, we don't feel that they did, because as it turns out, after taking the car into their service department following experiencing a whining noise we could hear going past 60 mph and intermittently shaking of the car, as if it wanted to die on us. And experiencing the car stalling on my wife in the middle of the highway during traffic rush hour, which upon accelerating the gas pedal, the car wouldn't go. All the code lights turned on, and the brake locked up. It was a frightening experience with our daughter in the backseat!!! We were told the front rods are leaking and the bushings along with them in the front of the car have to be replaced, but they will not cover it because it is not a safety issue!!! Not to forget to mention, that the transmission fluid was black and needed to be flushed, but they went ahead and covered that because it is a safety issue. We were never told about this, which led to this past week and has left us very upset and disappointed. We plan to share our experience with our very large social network of parents and friends about what happened, to make sure we warn them that this can happen to them. Nissan Round Rock does not take its commitment to safety as fully as we thought they would. We will get to a quote from their own report to us in a moment on that. It's a real head turner. So they cover the transmission flush $350, which should have been done in the first place before selling us the vehicle. Then we were told an estimate of about $1,200 in the red, if we want them to fix the both front struts! Oh, and get this, they told my wife it wasn't leaking when they inspected the vehicle. And it's considered a maintenance issue, not a safety issue while it continues to leak. Sooo, how did they miss the black transmission fluid if it is a safety issue I wonder??? Here is a statement from their own report! "Worn out struts can lead to serious handling problems with your car, and this presents a safety issue" Uhhhhh, but we were told its not a safety issue. Hmmmmmm. Someone was not being honest, and it certainty was not us. They of course, continued to refuse to pay for it, and we were not going to let them dig their hand into our pocket for something that should have been fixed due to their negligence, since Nissan is a family company, and safety always comes first, from what I am told. So we have our transmission flushed, but we are still with two front leaking struts, courtesy of Round Rock Nissan. Too say we are deeply upset, especially after seeing their own report, is troubling. We have two Nissans! And as valued customers, it would be the right thing to do, if someone who has an understanding heart, and a commitment to safety, would step forward and correct this problem and make sure it is taken care of. It should have been found the first time, before allowing us to make the purchase and it wasn't! We are deeply disappointed in our experience, and are letting everyone know that this is not acceptable. We are twelve days away from our little one starting school, and this vehicle was intended to take her there and back. More

Excellent Internet used car experience We were in the Market for a 2 year old Jeep Grand Cherokee. I contacted this dealership online at 2am in the morning via chat to see if the car I was We were in the Market for a 2 year old Jeep Grand Cherokee. I contacted this dealership online at 2am in the morning via chat to see if the car I was interested in was available. The representative chatting with me was extra helpful (sent a transcript for my review, credit ap via email, confirmed the car was in stock, and forwarded my info to Internet sales). Scott Slonaker contacted me the next morning. He answered every question I had in a professional and timely manner. We came in at 5;30pm and left around 9:30pm with our Jeep. I did a ton of research before coming in to this dealership. My husband and I were very happy with the price, and their professionalism regarding the price and negotiating. Financing with Aric was excellent, and he was very fast, accurate, and personable. Overall, this was our best used car experience from start to finish. I am 50 years old, so I have experience with this process. I pick our license plates up tomorrow then back to school shopping at the Round Rock Outlets. Even the location is a big win! Highly recommend!!! More

car shopping - it was great ... really First you have to hear about my problem and then I will tell you how great Round Rock Nissan and Ben are! I hate to car shop, too many choices and que First you have to hear about my problem and then I will tell you how great Round Rock Nissan and Ben are! I hate to car shop, too many choices and questions. And then there are the sales people that almost knock you over to sell you a car. First we went to the Nissan dealership in Austin it was horrible! The 'NEW 2015' car they pulled up had almost 300 miles on it and it was so dirty, it was nasty dirty and it made a really bad sound! The sales person I meet with was very unsure of everything. My husband told them UP FRONT we were pre-approved and want to use our bank to finance. No problem! I return with my husband to complete the paperwork and here comes the BS! Oh no, you can ONLY get this price from us and if you finance through us, after we had already told them we didn't want to do that!! This person/persons totally wasted our time, not to mention my husband took off (unpaid) to do this. I was so so irritated. So a couple of days pass and we decide to give it another shot. So this time my husband went to Round Rock Nissan and met Ben Henderson. WOW! What a difference!! The floor sales personnel were friendly and not pushy! My husband told Ben what he wanted and Ben found it! My husband and daughter took it for a test drive and loved it! Now it is my turn! I returned with my daughter to drive the car and we went to drive it and it was gone (now, we DID NOT put a $$ hold on the car). I was sad! But Ben found another one, YAY Ben! So I drove it and decided this is what I wanted and it was clean and shinny! I asked questions and got answers! It needed a spot fixed and Ben said not a problem. All good so far! (BTW the person next to us bought the other car! LOL) Now, you still have to go to finance, hummmm? And currently, there is an hour wait! Bummer!!! So, I go pick up my husband and we return, we are next. While we waited Ben checked on us and showed us where the bottled water was and such. We are up, we meet Que! I liked him too! Here we do and the math, tax, title and ... Que showed us some packages and because I drive all day he suggested ONLY the right ones and not a bunch of stuff I didn't need. RR Nissan closes at 8:00pm, we all (us Ben and Que) left after 9:00pm! I was really thrilled that they did what was needed to make it work and we left with a car!!! YAY us! The customer service was great and we didn't feel like we got a lot of BS. We felt like we were told the truth from the time we walked in to the late hours that we left. Thank Ben Henderson for showing and selling us our car! And thank you Que for also staying late!!! Round Rock Nissan is a 'Good Thing'! More

Nissan experience Ray and Ben helped me get the perfect car and CJ helped with all the financial paperwork. Abel was also helpful in understanding my situation and was Ray and Ben helped me get the perfect car and CJ helped with all the financial paperwork. Abel was also helpful in understanding my situation and was great. More

Daughters first car buying experience My daughter was looking for a car, and this happened to be her very first dealer car buying experience. She was taken care of by Jerry Crider. I have My daughter was looking for a car, and this happened to be her very first dealer car buying experience. She was taken care of by Jerry Crider. I have to say Round Rock Nissan is not only interested in the numbers, but the person. Jerry was not just professional, but Madeline buying experience a very personal experience. I consider Jerry a friend and would refer others to him wheneve I can. He is honest, and was looking to help my daughter not just buy a car, but the "right one" for her, and for her pocketbook too. I can't say enough how we appreciate what Round Rock Nissan, and Jerry Crider has done for our family. I will be looking to buy our next family vehicle with Jerry sure. Buying a car these days is stressful enough, and for my daughter to walk away in tears of joy meant the world to me. Jerry handled it in person, text, and phone calls, whatever it took to help her out. So THANK YOU Jerry, and Roind Rock Nissan for helping a Dad with making his daughter smile. Way to go guys. More

Fantastic, honest customer service Round Rock Nissan is an impressive facility, but its employees are what really made my experience a good one. My dealer, Jerry Crider, impressed me wi Round Rock Nissan is an impressive facility, but its employees are what really made my experience a good one. My dealer, Jerry Crider, impressed me with not only the courteous and respectful way he handled my purchase, but also with his unmistakable commitment to integrity. Jerry's knowledge and experience helped me make a confident decision. And he's got a great sense of humor too. I felt totally comfortable throughout the process and Jerry was directly responsible for keeping me from going into meltdown mode during what could have been an extremely stressful experience for someone with a rocky credit history like me. Jerry Crider, you are my hero and the reason why I have an awesome new car that I am really proud of. Would I go back to Round Rock Nissan again? In a heartbeat. And maybe just to say hi to Jerry and catch up. More

"Everybody Loves Ray" Yesterday i stopped by the Round Rock Nissan dealership to test drive the 2016 Nissan Maxima. Ray was my sales rep but he made sure right off the bat Yesterday i stopped by the Round Rock Nissan dealership to test drive the 2016 Nissan Maxima. Ray was my sales rep but he made sure right off the bat that he "helped people buy cars, not sell them cars". This was encouraging as the car buying process is usually something that i dread but Ray was honest and fair! I would recommend all my friends and family to Ray! More

Used Car Sale Service and experience were fantastic. I would recommend this dealership to other people. Chris was great at meeting out needs and Aric was a great f Service and experience were fantastic. I would recommend this dealership to other people. Chris was great at meeting out needs and Aric was a great finance person. You have great staff. More

Best car purchase I have ever experienced! This place is great! I live in Dallas,TX but could not find the model I wanted locally. So found the 2014 Infiniti QX50 I wanted at Round Rock Nissa This place is great! I live in Dallas,TX but could not find the model I wanted locally. So found the 2014 Infiniti QX50 I wanted at Round Rock Nissan. We agreed to the price over the internet because I was not going to drive 200 miles without an agreed to price. Arrived at the dealership with my guard up and ready for the usual car dealer run around. Not so at this place. My car was ready for my inspection and test drive. The car was exactly like represented on the internet. All the paperwork was ready and the numbers were just as discussed. Special thanks to: Gil Garcia - Sales Mgr Jose Rivas - Sales Don Sanchez - Sales C J - Finance More

new car purchase After visiting the dealership several times and changing our mind about which car we wanted, Jeremy and the staff went out of their way to get us an a After visiting the dealership several times and changing our mind about which car we wanted, Jeremy and the staff went out of their way to get us an acceptable price. Jeremy helped us all the way with a smile and was extremely helpful with all the questions we had. I recommend anyone who visits this dealership ask for him. More