Round Rock Nissan

Excellent, professional customer service I had actually been working with Tom Peacock Nissan to buy a Versa Note SR with a tech package (very hard to find). Had an awful experience with them- I had actually been working with Tom Peacock Nissan to buy a Versa Note SR with a tech package (very hard to find). Had an awful experience with them--typical car dealer stuff: lying, leading us to believe something that isn't true and then are nowhere to be found when we realize we have been misled. The only other dealer that had the car I wanted was Round Rock Nissan. We dealt with them over the phone and online to get all my paperwork together for financing. Then we drove from Houston to pick up the car. The experience was WELL worth the 3 hour drive - seriously! They were so professional and upfront about everything. The whole process was very transparent and I felt 100% comfortable with everything. They also gave us a great and very fair deal. I would 1000000% recommend this dealership, even if it is far away - it will WELL worth the time! More

Dispicable My fiancee and my wasted a good 5 hours of their day this past Saturday with these people merely to trade in his vehicle and lease a used vehicle. Wor My fiancee and my wasted a good 5 hours of their day this past Saturday with these people merely to trade in his vehicle and lease a used vehicle. Worst excuse for a sales person and finance department I've ever heard of at a dealership. First, two hours later after test driving, appraising his vehicle and waiting for the guy to finish up with his customers that were already waiting on him, they were adamant they needed ME as a co-signer. Nope, so another hour later, magically he could now be approved on his own, ran the numbers and gave him options to choose from. Another hour later, they told him to clean out his car and that the vehicle for lease is being detailed and almost ready! Great. Another hour later, turns out he needed a co-signer after all. OKAY, another hour later, car cleaned out, he had the keys to the vehicle he wanted to lease, and oh, this vehicle is cash only now, sorry. CASH ONLY?! 5 hours later and it's not even available for lease!!! AFTER running my fiancee's and his co-signer's credit I might add, did they come back and say cash only. So of course no deal!! They ALSO raised the price of the vehicle that they told him the previous day it was for sale for so that AFTER his trade in, it then became that price. This place is a pathetic excuse for a professional dealership that's only trying to screw people and look out for themselves. I don't recommend this place to anyone that needs an educated and ethical finance department to HELP someone or actually, realistically, work with someone. What a waste of time, energy and the cause of much emotional distress. DON'T GO HERE. More

Pleasantly surprised First time ever with a pleasant car purchasing experience. Didn't need to see 6 sales people to seal the deal, courteous, efficient, great price, sol First time ever with a pleasant car purchasing experience. Didn't need to see 6 sales people to seal the deal, courteous, efficient, great price, sold me exactly what I wanted not what they were trying to sell that day. There was no haggling, Scott gave us the price of the car we made a reasonable counter offer and we met in the middle which was very close to our offer. I spent 2 days at another dealer that did nothing but waste my time and I believe tried to add unnecessary costs. This transaction at Round Rock took a total of 4 hours, including, looking, test driving, negotiating, appraising my trade in and the financing. Fastest time ever to purchase a car and I have purchased over 10 cars in my lifetime. More

Courteous Service We drove from out of town to test drive a used SUV. Jerod was ready to meet us and stayed late to answer all our questions. Very courteous, not push We drove from out of town to test drive a used SUV. Jerod was ready to meet us and stayed late to answer all our questions. Very courteous, not pushy, and willing to work with us on our trade-in. The entire sales and finance team were a pleasure to work with. More

New car purchase! Jerry was top notch. He was very personable. He showed great patience with Emily on her first new car purchase. He put her at ease and explained Jerry was top notch. He was very personable. He showed great patience with Emily on her first new car purchase. He put her at ease and explained things VERY WELL! More

A Thoroughly Excellent Experience After a wreck in which my car was declared totaled, I had a week to find a car. I had a TON of requirements, and a tight budget. At 6pm, I told Raymon After a wreck in which my car was declared totaled, I had a week to find a car. I had a TON of requirements, and a tight budget. At 6pm, I told Raymond what had happened, what I needed, and what I expected to pay, thinking I wouldn't find anything, anywhere for a few days, at least. By 7pm, Raymond had found me something and even came in on a Saturday morning to help me out. I've never had anyone at a dealership go so far out of their way to help me out, much less with the easy manner than Raymond has. I loved working with Raymond and can't imagine anyone who wouldn't! More

Raymond is the best in what he does Simply put, Raymond doesn't sell you a car. He HELPS you get a car. His knowledge and patience is amazing. I highly recommend speaking to him if you a Simply put, Raymond doesn't sell you a car. He HELPS you get a car. His knowledge and patience is amazing. I highly recommend speaking to him if you are in the market to purchase a vehicle. He will make sure all of your questions are answered and even more so. More

Love at first sight! I had been car shopping for a couple weeks and after visiting a couple dealerships, I had been getting more and more discouraged about finding the per I had been car shopping for a couple weeks and after visiting a couple dealerships, I had been getting more and more discouraged about finding the perfect car. I got to RR Nissan and saw the rogue and I just knew this was it! Ray helped us out and was so patient with me and my family! Needless to say, Nissan took care of us and we left joyful and satisfied with my new rogue! Best grad present ever!! More

Unbelievable Price, Great Service, No Hassles!! After shopping all day long with Honda, Chevy, Cadillac, and Toyota, we finally found our perfect vehicle, a 2015 Nissan Pathfinder, at Round Rock Nis After shopping all day long with Honda, Chevy, Cadillac, and Toyota, we finally found our perfect vehicle, a 2015 Nissan Pathfinder, at Round Rock Nissan. What a breath of fresh air! Our saleman, Charlie Cook, was low-pressure, friendly and most of all, knowledgeable. He listened intently at our needs and we bought the very first vehicle he showed us. They were in the midst of their Labor Day sale and we got such a great deal that we splurged on the extended warranty. The 2015 Pathfinder is amazing, loaded with options that would have cost thousands more if we had gone with the Pilot, Highlander, or similar. One point here is that we are replacing an Escalade and nothing we saw came close in terms of options, power and comfort until we found the Pathfinder. And we paid $40k less than a new Escalade. Our finance manager, Aric, was fabulous in setting up the perfect plan for us, never pushy and extremely professional. Another point is that Round Rock Nissan actually does have cars to sell, PLENTY of inventory. OTHER dealerships we visited wanted deposits to be on their wish list so we could wait for a car..."gee the demand in Austin is so high that you can't find what you want within 500 miles...." So skip Austin, go to Round Rock, and ask for Charlie! More

Satisfied customer - Raymond M. Was thorough and patient. We are very satisfied with the personnel and the outlook of the dealership. Clean and everyone was cordial. The receptionist, other agents, finance de We are very satisfied with the personnel and the outlook of the dealership. Clean and everyone was cordial. The receptionist, other agents, finance dept., to the service dept.. Ray made the difference in us purchasing our new Nissan Altima. More