Round Rock Nissan

Always the best service I have been faithfully taking my Nissan Ultima to Round Rock Nissan. The team there are always professional, honest, and courteous. My Advisor, Adam E I have been faithfully taking my Nissan Ultima to Round Rock Nissan. The team there are always professional, honest, and courteous. My Advisor, Adam Elmwood, is ready to answer any questions I may have and goes the extra mile to keep me informed of whats going on. I highly recommend Adam and the team and Round Rock Nissan. More

Nissan Service Department Cudos I have driven Nissans for 25 years across 5 states. Had a car towed into Round Rock Nissan. Service department is THE best. Ask for service rep Jos I have driven Nissans for 25 years across 5 states. Had a car towed into Round Rock Nissan. Service department is THE best. Ask for service rep Joshua. Hall of Fame More

Robert Shadburn is the absolute best car salesman Robert Shadburn is the best car guy ever and is a no hassle salesman and will always find you the best deal on the car you want I have been going to h Robert Shadburn is the best car guy ever and is a no hassle salesman and will always find you the best deal on the car you want I have been going to him for the last 10 years and I will continue to do so he is the freaking best!!! Thanks Robbie!!!!! More

These guys are AMAZING!!! I recently tore up my car when I hit a pothole. I broke my rim and damaged my front end suspension. As always though, the guys at Round Rock Nissan I recently tore up my car when I hit a pothole. I broke my rim and damaged my front end suspension. As always though, the guys at Round Rock Nissan got my car all fixed up in no time! Jarrod Dozier was my main point of contact and I can’t say enough about how much I appreciated his commitment to me and my car. I spoke with him on a daily basis and he kept me in the loop at every turn. Luckily, everything worked out for me, but Jarrod had assured me that there were other options if I needed more time and by doing that, he helped to put my mind at ease. I didn’t want to file a claim with my insurance because I didn’t want my rates to go up, so he understood that and really worked with me. I am pretty sure I probably drove him crazy with my daily texts, but you never would’ve known because he was ALWAYS the nicest guy when we spoke, and very professional. It was very apparent that he knew what he was talking about and I really appreciated that. I knew that my car was in good hands with Jarrod. Once he got me the quote for the repairs and I gave him the go ahead, I was amazed at how quickly the car was done! I have had nothing but wonderful experiences with the Round Rock Nissan service department. I have my necessary maintenance done here also (oil changes, inspections, tire repair, etc) and I have always been treated like I am the most important customer they have, which I assume is how they treat everyone, and in my opinion, customer service can’t get much better that that!!! Round Rock Nissan is top notch in every aspect and Jarrod Dozier and the rest of the service department is who I will continue to entrust my Nissan with and everyone else should too!!! More

Service Department Problems (worth the read) I bought my 3rd vehicle, a 2016 Titan XD Pro4x Cummins Diesel, from Round Rock Nissan on 7/31/2016. We have had many issues with it.From day one the h I bought my 3rd vehicle, a 2016 Titan XD Pro4x Cummins Diesel, from Round Rock Nissan on 7/31/2016. We have had many issues with it.From day one the heated seats have never worked.We have had issues with exhaust fumes in the cab even when the air conditioner is on recirculate,the engine will randomly surge while at a stop, the transmission does a double shift or bucks.The brakes feel soft.The DEF system using lots of DEF fluid.We have had the truck serviced at Round Rock Nissan at least 8 times since purchase for these various issues.Each time they have said they either fixed the problem or couldn't reproduce the issue.January 2017 we took the truck in for an oil change after going to CO.When our truck was returned to us there was wet dripping mud all down the right side, our spare jug of fuel had broken loose from the strap in the front left corner of the bed, up ended and cracked and spilling in the far back right corner as if someone had taken our truck off roading.We had to open a case with Nissan Consumer Services to finally get them to work on the heated seats.That time the truck spent over 45 days in the shop as they tried to replace all of the heating elements.They didn't follow the completion testing as outlined by the specialist tech.Instead they told Nissan Consumer Services that the vehicle was repaired and to close the case.When we arrived, not only did the heated seats not work, but they had also done damage to my vehicle.There were paint scratches, a cracked windshield, and damaged interior panels.There were also several greasy hand prints and the whole truck smelled like an oil lube shop.Because their tech was not able to follow a simple set of diagnostic steps the truck then had to be driven to a different dealership over 90 miles one way from my house.RR Nissan is 47 miles from my house.The other dealership was able to identify the problem, but couldn't fix it either.After spending 18 months trying to fix the vehicle we decided we had had enough and wanted to try to trade it in on a newer model that hopefully would not have these problems.The salesman and sales manager we had worked with at RR Nissan said to bring it in, they would make us a deal on a trade, wanted to make it right.Their idea of make it right was to sell us a vehicle we didn't want, that the heated seats also did not work in or a vehicle that did not have heated seats at all, lower the trade appraisal value based on damages they had done and proposed that we eat over $10,000 in negative equity on a vehicle that has had defects since day one.So we decided to check the vehicle back into their service department as a last ditch effort.We opened several more cases with Nissan CS since we hadn't reached resolution on any of them previously.They had my truck again for 3 weeks.On May 31st we were called by the service manager and told that our vehicle was ready.He said that the entire DEF system had been replaced, all previous damage had been repaired,and that all the other issues had been fixed by programming updates.My husband told the SM that we were on our way to get the truck.When we got there we learned that the SM had taken off for 3 days.When we got the truck there was still damage caused by previous visits,but now there was new damage. We had our service writer document the remaining and new damage. We put about 200 miles on the truck that day.The engine surging is still there, the brakes are still really squashy,the exhaust coming into the cab is worse than before and the transmission is still bucking and double shifting.Now the turbo gauge is jumping around and does not seem to operate normally,and our fuel economy has dropped down from an average of 17-19 MPG to 7-9 MPG. We called the dealership to open a new RO and document all of the issues the truck was still presenting so that it was already in the system when we went to drop it off next.We were called back by the dealer and told that since they can't seem to work on my truck without causing damage that they would like us to stop bringing our truck to them for service. More

Lifetime customer Jarrod D. and the techs in service are getting it done for their customers: quickly and professionally. I have had an A1 experience with him and all t Jarrod D. and the techs in service are getting it done for their customers: quickly and professionally. I have had an A1 experience with him and all the staff here and would tell my best friend to get service done here. More

Great Customer Service!!! Jarrod Dozier was my service advisor and he was awesome hands down! I came in on my birthday and found out my vehicle needed a coolant kit because my Jarrod Dozier was my service advisor and he was awesome hands down! I came in on my birthday and found out my vehicle needed a coolant kit because my transmission has been running out and my car wouldn't allow me to go passed 80mph, so call my extended warranty and they wouldn't cover the cost for new part, I was in tears but Jarrod advised me other options and gave me hope!!! I thought my birthday was ruin but Jarrod made my day better! He has great customer service and very helpful!! I definitely will be returning back for services for my vehicle in near future!!!! More

Salesman with a heart Ron Muskeyvalley is a great person to buy a car from. Go see him at Round Rock Nissan. He cares more about people than just selling a car Ron Muskeyvalley is a great person to buy a car from. Go see him at Round Rock Nissan. He cares more about people than just selling a car More

Damage in Service & Misuse of customers property On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the oil change bays. I have tried to tell the techs that this is dangerous and that they need to stop. On one occasion taking my Titan into the service department after a winter road trip my vehicle was returned to me with Mud all down the passenger side of the truck. Additionally in the bed of the truck my spare fuel jug had been upended and the strap that was holding it still busted loose. the jug was at the opposite end of the truck bed and leaking fuel out of a fracture in the jug all over the bed of the truck. I reported this to the service advisor , who did nothing. i called several times to try and get the managers attention who finally offered to re-imburse me the lost fuel but said they had received no confession of the abuse to the vehicle. On a separate trip to the dealer for interior service the tech Craig returned my new leather interior truck back to me full of engine grease hand prints on the seats, steering wheel, door panels. a windshield crack, and scratched in a dozen places both interior and exterior. one of the exterior marks looked as though my vehicle was sideswiped in their tech area. the service advisor acknowledged that the damages obviously occurred at the dealership and that they are responsible. but did not offer to have the oil prints cleaned or the car detailed. I tried to get the repairs transferred to another dealer and all that was approved was a tool tray - i kidd you not. I have reported these items to the service manager, sales managers , the General manager, and Nissan Consumer affairs. None of which seem to have any interest in trying to resolve the issues they have with their service department. More