Round Rock Nissan

Before the sales everything was good but right after the sale the rep didn’t take care of the issue that she was supposed to correct at first. Car inspection was rushed just for the deal to closed. Now the sale the rep didn’t take care of the issue that she was supposed to correct at first. Car inspection was rushed just for the deal to closed. Now the car is being fixed by their services department ( great guys there ) . The salesperson didn’t follow on issue eventho she was aware of it since she was notified. Certainly wouldn’t recommend their sale depart to the point that my brother that was with me ended up doing to the CedarPark dealership to buy his car instead of this one due to my bad experience More

Brandon Taylor and Lynn Thurmond we’re wonderful . Never kept me waiting and were very honest. Never kept me waiting and were very honest. More

It started out rough at first. Lynne was able to get everything resolved and was able to get the repairs completed on my car. Lynne was able to get everything resolved and was able to get the repairs completed on my car. More

Take the car in for an oil change and recall notice. They wanted to charge an extra $1,600 for CV axle and battery terminal. These people are insane. I did the work myself for $150 in about 45min. They They wanted to charge an extra $1,600 for CV axle and battery terminal. These people are insane. I did the work myself for $150 in about 45min. They didn't even bother filling the fluids or notifying us when the vehicle was ready. Will not be going back to this stealership. More

My service advisor, Lynne Thurmond did a great job. She addressed my concerns and had me taken care of in a short time. She was very knowledgeable and professional, would definitely recommend her as a She addressed my concerns and had me taken care of in a short time. She was very knowledgeable and professional, would definitely recommend her as a “go to” at Round Rock Nissan! More

I woke to my car not starting I called Round Rock Nissan and was able to get an appointment the same day they set me up with Jeff he was super kind and helpful. He did keep me updated I was able to get my and was able to get an appointment the same day they set me up with Jeff he was super kind and helpful. He did keep me updated I was able to get my car back and ready to go the next afternoon.. thank you so very much More

We have purchased A total of four cars from this dealership. It has always been a good experience. Their service department is outstanding. dealership. It has always been a good experience. Their service department is outstanding. More

Not happy, was quoted a price and then $900 in add ons of window tent ( 300 ) and key insurance ( 600 ), that I was told was included, was added on to the bottom line. Can I say bait & switch? window tent ( 300 ) and key insurance ( 600 ), that I was told was included, was added on to the bottom line. Can I say bait & switch? More

I was interested in two used trucks they have, both had problems I could see in the pictures online but we’re not deal breakers. The sales person I talked to on the phone left out some very important detai problems I could see in the pictures online but we’re not deal breakers. The sales person I talked to on the phone left out some very important details, I drove the hour and twenty minutes to the dealership. I got to the dealership and the first truck had all the issues I had seen plus many more including a Christmas tree of warning lights on the dash, windows that didn’t work and the truck wouldn’t even come out of gear so it could be test driven at first. After getting it to come out of gear so the trip wouldn’t be a total waist of time The problems the truck had only got worse. I didn’t even bother with the other truck as the problems I had seen in the pictures were three times as bad in person. Both trucks were priced as if they were 8 or 9 out of ten and they were a 5 or 6 out of 10 then to make matters worse they gave me the lowest of lowball offers for my trade. This place is the definition of slimy car dealership. More

I received a flyer for Discount on An oil and filter change for $49.00. After it was completed, the bill came to $67.99. I checked the bill and the $49.00 was only for Labor. I then had to pay $30.51 fo change for $49.00. After it was completed, the bill came to $67.99. I checked the bill and the $49.00 was only for Labor. I then had to pay $30.51 for the oil and Filter. After adding $5.45 for Misc, they gave me $20 off. Resulting in the $67.99 charge . She then tore up the flyer, I gave her with the $49.00 oil and filter change. Ripped off at the Nissan Dealer! More