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Round Rock Nissan

Round Rock, TX

Overview
Reviews
Vehicles
4.6
670 Reviews
Call Dealership (512) 244-8500

3050 Interstate 35

Round Rock, TX

78681

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Showing 670 reviews

December 26, 2024

This was my second time at round rock Nissan Taking my BMW for an oil change. First time I went, I called prior to scheduling my appointment and told him when I purchased the vehicle in a different state. More

by Mazmazg67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Ruark
Report | Print
December 26, 2024

Easy scheduling. Fast and friendly service. Service advisor was knowledgeable and communicated everything we needed for our vehicle. More

by Darrell Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrian Bradley
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December 21, 2024

The service department is very polite and professional. They keep you updated on your vehicle More

by yolanda_rayford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Alazaman
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Dec 22, 2024 -

Round Rock Nissan responded

Yolanda, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

The service of my oil change was tremendous looking forward again for another oil change in the future and the customer service was superb keep up the good work guys More

by johnny.owens1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Sager
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Dec 20, 2024 -

Round Rock Nissan responded

Hi, thank you for taking the time to leave a review for us at Round Rock Nissan. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

Great customer service. Very respectful and considered of time. The extra immunities offered is icing in the cake!!! More

by duffeygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Almazan
Report | Print
Dec 15, 2024 -

Round Rock Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2024

Had a great experience finding a car with Renee then we got to financing. That was the worst experience I ever had dealing with Jose. He was very rude and in a hurry to go home. He wanted us to sign a blan More

by rkpln53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Renee
Report | Print
Dec 20, 2024 -

Round Rock Nissan responded

Hi Mr. and Ms. Kaplan, Thank you for taking the time to share your feedback. We take all customer experiences very seriously and regret that your visit did not meet your expectations. I am grateful for your time and sharing your experience with me over the phone, and allowing us a path to resolution if we could accommodate the amount of additional discount you offered off what had been previously agreed to. After further review and follow-up conversations with employees who were present during your visit, I found discrepancies in the account of events you provided and the consistency of information I gathered from each of the individual team members I spoke with. That aside, please know I did still want to try and earn your business, even if it was only for the prospect of working together again in the future. I carefully considered your request with guidance favoring goodwill, but after factoring in the discount the result was just too far away from something I could reasonably justify as a relationship investment. I regret we were unable to earn your business this time around, but if there’s anything you’d like to discuss further or if I can help you in any way in the future, please feel free to reach out to me directly at tming@roundrocknissan.com or 512-244-8500. Sincerely, Brandon Ming – General Manager

December 12, 2024

The service department is awesome! Jack was so friendly and I feel like he was really helpful and polite. More

by Klmleander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Smith
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Dec 13, 2024 -

Round Rock Nissan responded

Hi, we're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Round Rock Nissan!

December 11, 2024

Speedy service. Awesome smooth transaction. Would highly recommend this dealership. Got my car back in under 2 hours. More

by jasonkklui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrin
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Dec 13, 2024 -

Round Rock Nissan responded

Hi, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

December 11, 2024

Great customer service. They found the truck I wanted at the price I needed. Renee is exceptional at her job. If you're looking for a pre owned car ask for her More

by Chandonford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renee Winot
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Dec 13, 2024 -

Round Rock Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2024

It was a great experience getting the vehicle serviced at this Nissan center. Very customer friendly , helpful with advice and just very nice people taking care of your car. More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Almazan
Report | Print
Dec 12, 2024 -

Round Rock Nissan responded

Hello Ram, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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