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Rouen Chrysler Dodge Jeep
Woodville, OH
91 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 91 reviews
October 24, 2016
Go ANYWHERE Else This place is a complete joke. I know buying a car is typically a long experience, but when you call ahead, have all the info, agree on price of trad This place is a complete joke. I know buying a car is typically a long experience, but when you call ahead, have all the info, agree on price of trade in, and price of new car purchase, you would expect it to go smoother. My sales lady, Gina, is about as clueless as they come. She was only concerned about getting a good rating, didn't seem to have a personality to fit working with people, and appeared like she would rather be anywhere else than at work dealing with consumers. She didn't know anything about the vehicle and didn't seem to care anyway. In my organization, with an attitude and lack of personal skills, she wouldn't make it one week. Seven hours later, I finally got to leave with my car. After hours and hours of excuses and BS that I wasn't told upfront before driving 3.5 hours away ... next time I know to just stay local, find a dealership that cares and has a better understanding of how to deal with people, and just pay more for the vehicle. This is a prime example of how it's not always worth the hassle just to save a few bucks. In looking through the reviews on various websites, the same people I experienced also have poor reviews for their attitude, "bait and switch" tactics, etc. Stay away - This place cares about one thing and that's getting good reviews to scam you out of money. Do your research first, and choose a different dealership. More
by Nobled13
Employees Worked With
Gina
August 14, 2016
Liars. The old bait and switch. I found a car online and called to come verify they still had it. They called me back on Thursday to schedule an appointment to see it on Friday. I a I found a car online and called to come verify they still had it. They called me back on Thursday to schedule an appointment to see it on Friday. I am driving from Cleveland so it's about an hour and a half drive. When I got there, I was handed off to someone other than who I was scheduled to meet with. Their lackey then told me that the car I just drove 90 miles to see was sold. I don't think they even had it when I called the day before. Then they tried to show me a model I did not want. They could have called me and tell me it was sold and save me the three hour round trip drive but hey didn't. Like I said., I don't think that they even had the car when I called. It's still for sale on auto Trade. I would never do business with these unprofessional xxxxxxxx. More
by Reddogg22
Employees Worked With
Matt Rice, William
November 07, 2015
Rude Liars Who Only Care about the Sale I just recently bought a 2014 Dodge Journey from this dealership. Although I am happy with the car itself, I am extremely unhappy with how I was treat I just recently bought a 2014 Dodge Journey from this dealership. Although I am happy with the car itself, I am extremely unhappy with how I was treated. First of all, I was treated VERY rudely by the finance guy after I turned down additional warranties. Then, when I said I wanted the car to be Dodge certified, they acted like they had no idea what I was talking about and made no real effort to get information. After several days, we finally got the certification done, but I'm not sure I can even trust it. It was clear that the dealer only cared about the sale of the vehicle and not consumer satisfaction. They also lied to me, for I specifically asked for exterior and interior detailing (it was unclean inside) and more gas in the vehicle (it was very low); I was promised these things BEFORE I signed the contract and never got them, even when I mentioned these things to several different people multiple times. I also asked for another set of keys since they only gave me one, and I never even heard back from the dealer. The price of the vehicle was good, but I was treated rudely and I by no means felt taken care of as a consumer. I do NOT recommend going there. Go somewhere where you will be treated like a human being and a place that is actually willing to communicate with you. I am extremely disappointed with Rouen Chrysler Dodge. Shame on them for their empty promises and poor customer service. I will never buy another vehicle from them again. More
by miss_sherlock
Employees Worked With
Nick was the finance guy
August 22, 2015
Happy Ending to a Bad Situation The whole process of purchasing a new vehicle after ours was stolen and set on fire was a bit of a headache. Insurance, rental, car hunting...well yo The whole process of purchasing a new vehicle after ours was stolen and set on fire was a bit of a headache. Insurance, rental, car hunting...well you get the idea. After inquiring about our Jeep Liberty on the website, we got a prompt response from Jordan Silva, and were able to get in the next day for a test drive. Rob Taylor directed us to Jason Frazier who was an absolute blast to work with. And the fact that he's an NCIS fan, too, makes him that much more awesome. His personable nature and down to earth mannerism made us feel totally at ease and, within a few hours, the process was done and we drove away in that Jeep Liberty we had seen on line. If you're in the market for a new or used car, go see Jason or any of the other fine folks at Rouen. More
by crazyscots
Employees Worked With
Jordan Silva, Rob Taylor, Jason Frazier, Gloria Spangler
July 31, 2015
Awesome and helpful sales person Barb Connley is a wonderful, cheerful and very helpful sales woman. She made me feel very comfortable with everything. 5 stars I would recommend her Barb Connley is a wonderful, cheerful and very helpful sales woman. She made me feel very comfortable with everything. 5 stars I would recommend her to everyone I know More
by Gatwatee
Employees Worked With
Barb Connley
July 19, 2015
Very satisfied with the process in buying a new car We responded to a letter about trading in our 2013 for a new 2015 and we were really skeptical about being able to. We were greeting by a sales manag We responded to a letter about trading in our 2013 for a new 2015 and we were really skeptical about being able to. We were greeting by a sales manager who graciously directed us to Gina Duran, sales woman. she showed us 2 different Jeep models and took us for a test drive in each. She was was friendly and helpful, not pushy or obtrusive. After we decided on the one we liked, we began the paper work. She was very careful and explained all the details completely. Through her resourcefulness, we were able to drive home with a new Jeep. Thank you so very much, Gina. We also commend Gloria Spangler, business manager. She has a very quiet and professional way of walking a customer through all the steps in closing the deal. She has a way of putting the customer at ease, yet presenting all the options she is directed to sell. We really appreciated her personal attention to our situation. Thank you, Gloria. More
by happylady446
Employees Worked With
Gina Duran, Gloria Spangler and the assistant sales manager who greeted us
June 30, 2015
I'm so unbelievably happy. Jason Frazier is the man to see I was told can't help u at almost every dealership, finally I tried Rouen and my dude Jason Frazier said come in here I'll get u in a car. I was nervo I was told can't help u at almost every dealership, finally I tried Rouen and my dude Jason Frazier said come in here I'll get u in a car. I was nervous but he made me so unbelievably happy. I left there with a 2015 Dodge Dart. If u need a car go see Jason Frazier he is the man he gets u in a car. Thank u Jason there's no words that can be said on how happy u've made me!! Rouen Chrysler Jason Frazier More
by tabatha14
Employees Worked With
Jason Frazier
April 30, 2015
A very personal and painless experience Working with Jason made my trip to Rouen a good experience rather than a bad one. Everyone there was very courteous and friendly. This was my second v Working with Jason made my trip to Rouen a good experience rather than a bad one. Everyone there was very courteous and friendly. This was my second vehicle from Rouen and probably not my last. Aside from killing many trees with the paperwork involved I am pleased with my Experience. More
by Ram1
Employees Worked With
Jason
April 17, 2015
Just kicking tires Stopped to look at various vehicles. Was met by Jen outside at the door. We talked about why I was there - to get ideas. After comparing the 200 to ot Stopped to look at various vehicles. Was met by Jen outside at the door. We talked about why I was there - to get ideas. After comparing the 200 to others we got down to the dealings. She worked very hard to get me into the monthly payment zone. Deal was closed in a timely manner - out the door happy! Have recommended Jen and the dealership to others. More
by Dodasoo
Employees Worked With
Jen Music
April 14, 2015
Second car purchase here. Jen Music in sales was great. She worked really hard to make the deal happen and get it just right. Everyone was very nice and helpful. Newly remodele Jen Music in sales was great. She worked really hard to make the deal happen and get it just right. Everyone was very nice and helpful. Newly remodeled place is great, very comfortable and inviting. More
by Patriot buyer
Employees Worked With
Jen
