Rotolo Chevrolet

Never going back, they all have nasty attitudes and they take for ever even with an appointment over a 3 hour wait . mechanic’s need more training. take for ever even with an appointment over a 3 hour wait . mechanic’s need more training. More

When to take my car today for a full service and this gentlemen name Edward Zamora helped me, really good service. #1 Eddy thank you gentlemen name Edward Zamora helped me, really good service. #1 Eddy thank you More

Unprofessional, Shady Tactics My husband purchased a, $17,000.00, "Certified, Pre-Owned" vehicle. He was informed to take it back to dealership for a detail, since, it was July 4, My husband purchased a, $17,000.00, "Certified, Pre-Owned" vehicle. He was informed to take it back to dealership for a detail, since, it was July 4, and, they didn't have any one to detail it that day (per the dealership). The following day, I noticed 4 scratches on it, covered by touch up paint, contacted our salesperson, Irma, and, was told by her "don't worry, we will take care of it." In the mean time, I read the procedures list on the 172 point inspection, provided for all "Certified, Pre-Owned" vehicles, and, noticed, it states, check for surface scratches. After being put off for days, took it to dealership for detail, and, scratch repair(s). Per Irma's request, went the next day to pick up vehicle, scratches still there, and, was told, that is the best they can do. I recommended the body shop take care of the scratches, and, was told, "we don't send any of our used vehicles to the body shop." "And, actually, the detail you got was complimentary, we don't detail our used vehicles." Get your stories straight, Rotolo, and, stop conducting shady business. More

NO PRIDE IN WORK!!! Let me start by saying I’ve been coming to this dealer since I was in high school for parts. My first car was a 68 camaro and the best project ever gr Let me start by saying I’ve been coming to this dealer since I was in high school for parts. My first car was a 68 camaro and the best project ever growing up. Rotolo always had oem parts or could have it faster than anyone else. Since then I’ve attended their car shows with it. I’ve purchased a truck through them. Great salesman Chevy Evy!! So many good experiences until I had to leave my truck there for a cv axle leaking oil at only 20k miles. They changed the seal and I had my truck back next day. A couple months went by and then my suspension came apart on the freeway. I went across all lanes and then back over off the freeway into the dirt. I was safe and no damage to the truck. The nut on the ball joint had warped loose, because it was NOT “torqued to specs” from the assembly after they replaced the seal. I had it towed back to the dealer on a windy day and the service writers wouldn’t even come outside to assess it and know what I would need for a loaner vehicle. Also this is my work truck that I rely on. The service writer said he doesn’t know if it will be covered because I “may have just hit a curb” I was beyond upset! Anyway, the manager Ron took over and finally came outside to assess the truck and see what I needed for a loaner work truck. That’s when everything went from bad to absolutely horrific. I brought my truck in scratch free and meticulously maintained by myself and only myself ever since I left the dealer. I get a call that my truck was hit on the fender, so I went in immediately to find my fender damaged and greasy hand prints all over the truck. I look underneath and everything is still broken and apart. Gets even better, the parts were never ordered after over a week had went by. I was promised my truck to be kept inside and safe in their hands with the best care, to not worry. Now I have a truck less than a year old with a replacement fender and paint job. Most important, I bought a brand new work truck for safety and reliability. Which was compromised, due to incompetent mechanics not torquing one nut and risking my life among many others traveling at the time it happened. I will never ever go there again, I have lost all faith and trust in this dealership. Disappointment is an understatement. Thank you Rotolo and all workers involved for this horrific experience. You have proven to show NO pride in your work. You are the exact reason I don’t let people maintenance, wash or work on my vehicles. I am truly glad you made it right, but is not justified. Rotolo WAS great, but times have changed. More

Amazing Experience Being a first time buyer it was scary going into a dealership. But I'm so happy I did it.... Vladimir Garcia Was my Sales Guy and he was super helpf Being a first time buyer it was scary going into a dealership. But I'm so happy I did it.... Vladimir Garcia Was my Sales Guy and he was super helpful he made me feel at home and helped me get the best deal.. Now I'm Driving my very own 2017 Chevrolet Cruze and I couldn't be happier.... Thank you for all your help Vladimir Garcia.... Definitely going to refer all my friends and family to Rotolo chevy in Fontana!!!! Ask for Vladimir Garcia guys you won't regret it .... More

Amazing service and cars My experience at Rotolo Chevrolet was awesome. I got a great deal on my vehicle. The customer service was everything I could ask for. I highly rec My experience at Rotolo Chevrolet was awesome. I got a great deal on my vehicle. The customer service was everything I could ask for. I highly recommend Vladimir Garcia when purchasing your car. Vladimir Garcia Was very professional and friendly. Vladimir Garcia Answered all of my questions and more! More

Pure honesty and professionalism My experience at Rotolo Chevrolet was pleasantly unexpected, and I say that only because as I'm sure it is for most potential car buyers, the whole or My experience at Rotolo Chevrolet was pleasantly unexpected, and I say that only because as I'm sure it is for most potential car buyers, the whole ordeal can be a bit of nervousness and a sense of hesitation. But at Rotolo I felt none of that, and specifically with the people I dealt with, which was Frank Salcedo and Vladimir Garcia, who were so friendly and professional that it made my whole buying experience a easy one, and more importantly for me, with no pressures ! I will definitely be back again. More

I greatly recommend this dealer to anybody great service!!!! Lucy and Vladimir were great! All questions answer and very helpful! No rush with things! The moment we got there we were treated super nice! I'm grea Lucy and Vladimir were great! All questions answer and very helpful! No rush with things! The moment we got there we were treated super nice! I'm greatly appreciated with their hard work and I will definitely recommend anybody to ask for them! They were awesome to us! We are very happy with our purchase chevy 2017 2500! 😀😀😀 More

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