Rotolo Chevrolet

Have been shopping for a new Chevy Traverse for over a year love the 2025 body style. Just won a discrimination lawsuit and had a conversation with Amando General manager. He asked me which vehicle I wa year love the 2025 body style. Just won a discrimination lawsuit and had a conversation with Amando General manager. He asked me which vehicle I was interested in told him the Chevy Traverse told him want to pay cash for this car since I purchased the care I'm driving right now in 2019 and it has less than 40,000 miles and was offered 13,500 out of that the total amount owed 8,900 so with the 40,000 to pay for the car plus the trade in amount was a slap in the face and wasted 3 hours at the dealership until I could not sit any longer just had surgery on my hip on a walker. was advised by Chad that he was trying to locate the car that we made a verbal deal over the phone for 42,000 2025 Trevrese LS model with sunroof, "found one for you 42,000 out the door when can you come in told him over the phone could not come in at that moment had been out for a while and needed to get home to take my medication the appointment was set for 0900 on this past Saturday. Was told that they would call me back to tell me if they could locate one or not. That when my son said mom enough is enough call the general manager Amando called was told that he was there but not at his desk will have him to call you back. Waited from 1030 am for a call back nothing. So, I called back and spoke with young lady that said he is available, and he is at his desk I'll transfer you okay no problem, he picked up I said hello and he hung up that is when I decided to go somewhere else. Your sales team and General manager did not keep their word, and they wasted my time and no one from your office has reached out to my friend to see if she is okay or not. Bad customer service will not be bringing my car for maintenance, service or to purchase a vehicle. More

On Tuesday, September 3rd, I dropped my son's car off around 5:30 pm for overheating. On Wednesday, I was contacted and informed that the car needed a new radiator and hoses. I agreed to have the work co around 5:30 pm for overheating. On Wednesday, I was contacted and informed that the car needed a new radiator and hoses. I agreed to have the work completed and an oil change which came up to $2,382.00. We picked up the car on Thursday. On Friday, my son attempted to go to work when the car began overheating. On Saturday, I dropped the car back off at the dealership. By Monday at noon, I had not received any word about the car. I called and was asked to leave a message because my advisor was unavailable. My call was returned approximately an hour later. I was informed that the water pump needs to be replaced which will cost me another $1,000.00 plus. I bring my car to the dealership for quality level service which should include a proper diagnosis of what's wrong with the car. I understand that I am paying for certified technicians to assess and work on my car. But when the diagnosis is not correct, I should not be left to fork out the money. I am simply left wondering, did I just need the water pump and they charged me all this money for a radiator and hoses when it wasn't needed. For this level of service, I feel like I can use any local mechanic. I won't be bringing my cars back for service here again and I advise you to do your homework before choosing Rotolo. More

James Mercado was amazing. Very friendly. Kind. Would definitely work with James again. He made my process easy and fast Very friendly. Kind. Would definitely work with James again. He made my process easy and fast More

At Rotolo Chevrolet there the best really worked hard to make my first vehicle experience one of the best days of my life, Just wanna say thanks again Jesus and Armando for making it happen! make my first vehicle experience one of the best days of my life, Just wanna say thanks again Jesus and Armando for making it happen! More

Cesar was great! Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. Very helpful DIDNT even come in with a plan to buy a car but left with one because Cesar was awesome. More

Brian is was a Great Sales Man! Made the Process so easy and explained everything well! Ask For Brian!! Made the Process so easy and explained everything well! Ask For Brian!! More

Excellent experience, Esteban caballero has a great personality with customers, I will recommend him to anyone in my family, thanks esteban caballero personality with customers, I will recommend him to anyone in my family, thanks esteban caballero More

I chose this dealership because they did not markup MSRP on ordered vehicles. My salesman and finance person were both professional and curious. I had a good experience with with this dealer. on ordered vehicles. My salesman and finance person were both professional and curious. I had a good experience with with this dealer. More

Our salesman was fantastic we got exactly what we wanted and the vehicle is beautiful … we will buying from them again next year!! and the vehicle is beautiful … we will buying from them again next year!! More

There was very little organization at this dealership. Nobody knew what was going on. Zero communication between there sales, finance, and management teams. I received multiple calls due to Nobody on ther Nobody knew what was going on. Zero communication between there sales, finance, and management teams. I received multiple calls due to Nobody on there end communicating. Had to make 3 trips back to fix there mistakes. Just overall not a good experience. I will not buy from here in the future. More