Roswell Mitsubishi

2013 Hyundai Elantra from Phil Malone We drove from North Carolina to see a use Hyundai Elantra that Phil had for us there. He contacted us to confirm when we would arrive so that he could We drove from North Carolina to see a use Hyundai Elantra that Phil had for us there. He contacted us to confirm when we would arrive so that he could have the vehicle cleaned and ready for us. When we arrived it was sitting out front ready to go, the car was in fantastic shape, we came to an agreement on price that we were both happy with, and he was very efficient during the purchase, helping us complete the sale so that we could get back on the road home. In total we were there less than 2 hours to test drive and purchase the car! Great service and a pleasure to deal with. More

Salesman, Phil Malone, III Salesman, Malone, worked tirelessly to find us a 2017 vehicle we wanted. He also provided us with every available discount; explained every facet of Salesman, Malone, worked tirelessly to find us a 2017 vehicle we wanted. He also provided us with every available discount; explained every facet of the vehicle on the day we took possession and not only introduced us to the parts and service managers, but provided us with information related to the free service to which we were entitled. Overall an excellent experience. More

Well pleased!!! I purchased a used 2014 Honda Odyssey here! Philip Malone was the best salesman I've ever experienced. Very helpful and accommodating. Would buy agai I purchased a used 2014 Honda Odyssey here! Philip Malone was the best salesman I've ever experienced. Very helpful and accommodating. Would buy again from this dealership. More

Amazing customer service Victoria help me she was amazing. She is so sweet helping me find the perfect car. I know I had to be a pain in the butt. She was patient and got me i Victoria help me she was amazing. She is so sweet helping me find the perfect car. I know I had to be a pain in the butt. She was patient and got me in the best car and I love it. Definitely recommend her and this dealership. More

The Worst car buying experience. We drove 2 hours to purchase a 2009 jeep wrangler on July 22. Initally I had been in contact with Gravity Auto concerning the vehicle. When we arrived We drove 2 hours to purchase a 2009 jeep wrangler on July 22. Initally I had been in contact with Gravity Auto concerning the vehicle. When we arrived my husband made a mistake and pulled into Mitsubishi Roswell because he saw gravity auto tags and thought we were in the right place. We were greeted by Victoria and asked what we were interested in. We told her and asked if we were in the right place. She said gravity auto is their partner dealership and we could purchase the vehicle through their dealership. We were concerned since I had been speaking with Brandon from gravity auto. Victoria said that the internet responses were automatic and I had not actually been speaking with an actual sales associate. We found this to be false. When Victoria called over to gravity to ask about us test driving the vehicle BRANDON answered the phone. He told her he had someone coming to test drive the vehicle at noon. He asked Victoria the names of the people wanting to test drive and she didn't tell him. Victoria went to gravity to bring the jeep back for the test drive and Brandon came back with her. When we test drove the jeep we noticed the tire light was on. We asked about it and Brandon said it was because the vehicle had been sitting. We were at the dealership over 5 hours. Before we left I asked about the extra set of keys and Victoria and the finace manager both said they would get them to us. (They never did and now say there isn't an extra set) On our way home the jeep started shaking uncontrollaby. Since it was late and the dealership was closed we waited and called the next day. I spoke with Phil Malone and he just told me to call back on Monday and they would handle it. My husband called on Monday and spoke to the manager. My husband explained that we would like to have the vehicle fixed by a mechanic we trusted and we would need a rental. He was told during this conversation they would have to overnight us the paperwork to fill out again because they had the wrong VIN on the original paperwork. My husband also asked about the drive out tag because we didn't have one and was told they would overnight that as well. The manager Danny said he needed to get approval for this and would get back to us. We never got a phone call back. Anytime we needed to talk to them WE had to call them. Finally on thursday July 27 we were told that we could take the jeep to the mechanic we chose. I called on July 28 inquiring about the rental and was told they would bring us one. Saturday July 29 I spoke to Randy and asked about the rental and he told me I could rent one and they would reimburse us. We didn't because we felt they would never reimburse us. The mechanic had the jeep for 25 days. Randy and Danny would hardly communicate and when we would call them we got the run around. We were even told at one point Danny was on vacation for the week but called back the next day and he answered. My husband called Danny one day and was on hold for over an hour. We were also told we would have to pay $500 towards the repairs. Both Danny and Randy would tell us they would call us right back and when a couple of hours would go by and we called them they would have already left for the day. We also had to pay $220 to get the tags because the dealership figured the taxes wrong. We have bought many cars and NEVER dealt with a dealership like this. We had to make our first payment on the vehicle just days after finally getting it back. More

Upsetting I was treated nicely but totally misled. Paid a much higher price. Would not recommend anyone doing business here. Poor customer service. Very upsetti I was treated nicely but totally misled. Paid a much higher price. Would not recommend anyone doing business here. Poor customer service. Very upsetting deal. More

Our 3rd vehicle purchased there This is our 3rd vehicle we have purchased with Phillip Malone very professional and courteous . Does his best to get you the best deal possible This is our 3rd vehicle we have purchased with Phillip Malone very professional and courteous . Does his best to get you the best deal possible More

Great Experience My wife and I found a used Honda Oddysey online and it was at this dealership. Phillip Malone III was incredibly helpful! We were in and out very quic My wife and I found a used Honda Oddysey online and it was at this dealership. Phillip Malone III was incredibly helpful! We were in and out very quickly and felt very taken care of. I would highly recommend this dealership! More

Very trustworthy Phil took the time to explain everything about my vehicle in detail and made the process super easy and painless. Would recommend Phil in the future! Phil took the time to explain everything about my vehicle in detail and made the process super easy and painless. Would recommend Phil in the future! More

Great experience! We worked with Philip Malone III, who greeted us on Sunday afternoon with a smile and the keys to my car! He was so easy to work with, explained every We worked with Philip Malone III, who greeted us on Sunday afternoon with a smile and the keys to my car! He was so easy to work with, explained everything clearly and completely, with no pressure whatsoever. I got a great deal on the car I wanted and a really fair trade for my existing car. Everything was documented and verbally discussed. We enjoyed the experience with everyone we encountered including the finance guy, Matt. A great experience overall thanks to Philip! More