Roswell Mitsubishi

I originally purchased a vehicle May of 2019- I bought a 2014 Porsche Cayenne. I also paid in full to the dealership for an extended warranty through Integrity Warranty Company. I was sold Integrity Wrap Wa 2014 Porsche Cayenne. I also paid in full to the dealership for an extended warranty through Integrity Warranty Company. I was sold Integrity Wrap Warranty. Now when I am attempting to have work done on the vehicle I have found out the dealership wrote my warranty for a Silver Warranty which does not cover any of the items as Wrap warranty purchased covered. I have attempted for two months to contact the dealership, Riccardo, Tori as well other managers at the location. They have lied to me and avoided calls intentionally. I never receive call backs, as well hung up on many times. I am now having to wait for this case to be heard in court, just to have my money refunded $4500 or the original Wrap warranty I paid for implemented More

I went all by myself to test drive some cars into this dealership. I have nothing to say, but great things about Marko (sales associate) and Alan Ramada (sales manager). The next day, I took my husband w dealership. I have nothing to say, but great things about Marko (sales associate) and Alan Ramada (sales manager). The next day, I took my husband with me as I wanted to show him the car I liked. We ended up buying my car here after visiting several dealerships for about 3 days and meeting lots of sales guys. At Gravity Autos Roswell, it was No pressure, It was hassle free, the guys were professional and they took great care of me/my car needs. They did extra things which showed excellent customer service! very important for me. I have stayed in contact with ALAN, the sales manager, and he has been very responsive, even after the sale. I will recommend this place to family and friends and will come back here should we decided to purchase another car. We also interacted with one of the general managers, Danny Haddad and he was very pleasant as well. Last, but not least, they have a great cappuccino machine... I'm a coffee drinker, so this has been an added bonus. More

Great people skills from Kerry the sales associate, ,Danny The Manager, & The title manager all where very pleasant to work with. We are very pleased with our car & experience with this business. Janic ,Danny The Manager, & The title manager all where very pleasant to work with. We are very pleased with our car & experience with this business. Janice, Steve & Mason More

I had a good experience working with my Sales consultant "TR I will reserve my opinion regarding the Dealership as a whole and focus my review on my Sales experience, My Sales consultant was a gentlemen named "T I will reserve my opinion regarding the Dealership as a whole and focus my review on my Sales experience, My Sales consultant was a gentlemen named "TR" He had me covered throughout the entire Sale/Purchase process. I saw the car online, made contact via email and TR called me back. The price on the source I was looking at was less so they honored the lower price. I schedule an appointment to test drive the car (I am 2.5 hrs away from Atlanta) and met TR Saturday morning. The car we clean and waiting for me (yeah... it was on empty) I bought the car and am pleased with the purchase. Be prepared for the sales pitch for extended service warranty and gap insurance sales during the financing/closing (just expect it and plan accordingly) . Thanks TR! More

Professional, Knowledgable, and Attentive! Fast A+ Service! The team was so polite and sincerely ready to help us make the decision that was best for us. My wife and I are typical millineal consumers and we'd d The team was so polite and sincerely ready to help us make the decision that was best for us. My wife and I are typical millineal consumers and we'd done a bit of research before reaching the dealership. We prefer to buy items as apposed to being sold on them. If you get a chance to choose your salesman find, Blake! He is professional, knowledgable, and attentive. He will not put his sales goals in front of yours and that's refreshing! Prior to stopping by, we'd already found the same car at a different location, but we dropped in simply because it was on the way. Blake was a gentleman to my wife and that was deeply appreciated. At any time when I didn't understand the details he was patient enough to repeat the information until I was able to completely grasp everything. You're sure to have a pleasant experience whether buying or comparing prices when you visit this particular dealership and work with this team. We ended up buying here and there was such a sense of satisfaction in knowing that there are still decent people working in this industry and selling these cars. More

Friendly welcome from all employees. Our salesperson, Blake, came out to meet us in the parking lot! We had contacted a website on a Friday night, and he responded back and set up a meet Our salesperson, Blake, came out to meet us in the parking lot! We had contacted a website on a Friday night, and he responded back and set up a meeting on Saturday morning. The car was as advertised, and as priced on the website. Did a test drive, all our questions were answered, and we sat and did a credit application. I found each employee with whom we came in contact to be courteous and friendly. They put gas in the car and cleaned it thoroughly. Explained controls, set up the Bluetooth for me, and off we went! Several employees even suggested places we could have lunch before driving our 2 hours back to SC. We were satisfied with the great service we received.Blak More

Do not use this dealership! I bought a car May 26,2018 I like my car. However, I felt pressured into purchasing the service contract at $3800... my husband hit the roof (he was I bought a car May 26,2018 I like my car. However, I felt pressured into purchasing the service contract at $3800... my husband hit the roof (he wasn't with me at time of purchase ) on the way home I called to cancel the service and was told it was taken care of. I even went down there the following Monday to make sure it was cancelled and asked if I needed to sign any documents. I ,again, was assured that I didn't need to. To this date it hasn't been cancelled and I can't get any answers as to why not. I'm frustrated. When I call, I am treated rudely. Not sure what to do now. I guess I'll have to consult a lawyer. NOTE:DO NOT USE THIS DEALERSHIP!!! GO elsewhere, I wish I had. More

Be very very careful. Shady as heck I went to this dealership to look at a vehicle I had found online. The salesman was absolutely incompetent and was arguing with me that there was a l I went to this dealership to look at a vehicle I had found online. The salesman was absolutely incompetent and was arguing with me that there was a light on for the ABS and traction control. There was nothing to argue about, you could clearly see the light was on. Got into the car to test drive it and it was so empty that the remote starter turned itself off. The vehicle was dirty and by no means ready to drive off the lot. The salesman was playing games and would not give us a bottom line number. We walked out. Of course they called us back the next day trying to make a sale Surprisingly the price of the car had jumped $500. Be very careful of the price if you find online versus their website. I ended up going to a different dealer last night and purchasing my car with no issues More

Don't buy here Do you like empty promises? Out right lies? What about wasting your time? How about being ignored on mutliple levels of communication? Well, if yo Do you like empty promises? Out right lies? What about wasting your time? How about being ignored on mutliple levels of communication? Well, if you said yes to any of those things have I got place for you...come on down to Roswell Mitsubishi and they will provide not just one of those but from my experience every single one of them! So far I spent an 6 hours buying a car that was pre-negotiated on only to have them change everything at the last minute and then take hours to get the car ready for me to take home. Is that all you ask? Why no that is just where the fun begins! Since then I have called, texted, and emailed Danny, Eric, Randy, Sam, and Efram (My apologies if I misspelled Efram) all to no avail. You see in the entire month since I have made my purchase they can't seem to pay off my trade in as they said they would in the contract I signed. First I was told by Eric it would take 10-15 business days to get done. Then I called after that time and Danny assured me that it would be paid before the 16th of May when the monthly payment was due. Then I called on the 15th and they said it was sent. So imagine my surprise when I found out today that it hasn't been paid off yet. Luckily I called and Randy is supposed to call me back letting me know when the check was sent. It's only been 4 hours so I'm sure he's just busy. Now I have to take a day off of work and drive 2 hours to make them pay what they said they would in writing. Thanks for screwing me Roswell Mitsubishi can't wait to see how the tag transfer goes! Remember folks you can buy a luxury car lots of places but if you want hassles, lies, and just a general sense of being screwed over than Roswell Mitsubishi is the dealership for you! More

Liars, Cheats and broken promises This dealership made me never want to purchase a car again. Not only did they lie and attempt to cheat me every step of the way, they did not make imp This dealership made me never want to purchase a car again. Not only did they lie and attempt to cheat me every step of the way, they did not make important disclosures that would have made me not purchase and failed to follow through on promises which meant I had to replace tired 2 days after taking possession of the car. STAY AWAY FROM THIS DEALERSHIP. They will take advantage of you in every step of your interaction More