Roswell INFINITI of North Atlanta - Service Center

Thank you We bought our QX80 in for an evaluation... the tires were squealing. Discovered that the wheel bearing was broken and cracked. Very appreciative that We bought our QX80 in for an evaluation... the tires were squealing. Discovered that the wheel bearing was broken and cracked. Very appreciative that this issue was quickly resolved and fixed. Thanks for your concern. More

Very polite and professional. I needed brake repair and rather than wait, I was given a loaner car and returned the next day. This made my experience easy. I also trust my Infinit I needed brake repair and rather than wait, I was given a loaner car and returned the next day. This made my experience easy. I also trust my Infinity G37 was properly serviced and done correctly. More

Jaime in service is just excellent, and always has been The facility is always clean and comfortable. You are helped immediately upon drive in. My rep (Jaime) is absolutely excellent and always has been. The facility is always clean and comfortable. You are helped immediately upon drive in. My rep (Jaime) is absolutely excellent and always has been. Never a bad experience with him. When needed, a loaner car is always available and provided quickly. More

Thrilled with service department I came in to have the service team double-check some questionable work I had done at a non-dealer repair shop. The folks at Roswell Infiniti of North I came in to have the service team double-check some questionable work I had done at a non-dealer repair shop. The folks at Roswell Infiniti of North Atlanta treated me with the usual warmth and respect. And found a major issue. The icing on the cake was that the quote they offered to me to repair my issue was very close to the quote I got at "that other place." My next service work will definitely be done at RIoNA. More

Fast and efficient I like going to get my car serviced at Roswell Infiniti because they are professional and efficient. I seldom wait longer than 45 minutes for my routi I like going to get my car serviced at Roswell Infiniti because they are professional and efficient. I seldom wait longer than 45 minutes for my routine maintenance appointments. More

Service-better than the sale Purchased my 2011 M37 from Jack Wyatt back in 2012 as a used car, he told me it was one of the other sales guys personal cars. This was great because Purchased my 2011 M37 from Jack Wyatt back in 2012 as a used car, he told me it was one of the other sales guys personal cars. This was great because I had a question about a scuff on the drivers seat, he walked us in to talk to this other sales guy. All seemed legit, a deal was struck and away I went feeling like this car was really looked after very well due to it most likely being serviced by their shop. Fast forward to 2015. Going over the service to be done with Mark, specifically a shimmy in the brakes, he stated the pad were not Infiniti pads. What? I questioned this due to this being a sales guys car, He looked shocked. Showed me the carfax which in deed proved this to be wrong. Wow. Not what I was expecting. Very disappointed in Jack Wyatt outright lying to me. He no longer works there, but if you run into him---beware. Now, today, my next visit to have service work done since finding this out, Mark surprised me with a great discount as a goodwill gesture because of the issue with the sales guy (no longer working there) Mark has ALWAYS been upfront, professional and fair with me on service work. This gesture will no doubt cause me to go back to them for the sale of my next Infiniti. I will ask ask Mark for a recommendation though. Thanks Mark. You have revived my faith in your company. More

Service ripped me off Brought my 2005 infiniti in because it wouldn't go in reverse. Watched the service guy lift the hood, check the code and raise the car on the lift. Di Brought my 2005 infiniti in because it wouldn't go in reverse. Watched the service guy lift the hood, check the code and raise the car on the lift. Did nothing else for 2 hours while I sat in the waiting room. Service guy came out and said there is nothing g they can do. Probably needs a rebuild of the transmission but wouldn't know without tearing into it. Said since it had 150000 miles on it not worth it. Then charged me $270. they knew the answer in 10 minutes but kept me sitting there for 2 hours to charge me a ton of money. Because of this I will never ever buy a car from them or infiniti. I noticed tear parking lot and service bay was empty. Wonder why? Stay away from these crooks. More

This is the second time in less than a year of owning my new QX56 I have had issues with the service department. Both times I have been told it would be DAYs or I would have to leave my car before they coul new QX56 I have had issues with the service department. Both times I have been told it would be DAYs or I would have to leave my car before they could look at it. I was actually getting my oil changed today and my check engine light came on during my trip to the dealership. I have two children under two years old with me and they would not even run a diagnostic while I was there to see what was wrong. I was willing to wait however long in order to make sure nothing was wrong. They would rather me make an appointment and leave my car then make sure I am safe to drive my car with two children. Bruce, the manager, wouldn't even come out to talk to me after I asked multiple times to speak to him. If you want service done do not go to Roswell Infiniti I have never been treated so bad and in front of my two small children. More

Just wanted to commend Jason on being so helpful with giving me input for washing my G35. His recommendations were great and I am looking forward to having the experience of washing my vehicle. I will giving me input for washing my G35. His recommendations were great and I am looking forward to having the experience of washing my vehicle. I will use the detail shop recommended once the rain slows down. Thanks again Jason. More

WARNING - BEWARE OF THIS DEALERSHIP!!! THEY WILL RIP YOU OFF!!! I bought my new G35S at this dealership less than a year ago and have had all my services/maintenance conducted at the same location. Unfo OFF!!! I bought my new G35S at this dealership less than a year ago and have had all my services/maintenance conducted at the same location. Unfortunately, my experience during my last service was appalling and I will no longer be their patron. Here's what happened - my car was in for a routine service, I learned that I needed tires and was quoted for 4 new tires. I agreed to the work but when I showed up to pick up my car and pay, the amount I was quoted had changed by $60.00. The service dept would not honor the price they quoted and said that I was mistaken. A shortly after I left the dealer, my check tires light went on. I took the car to Tires Plus on Atlanta Rd and they checked the tires in front of me. The air pressure in each of the tires should be 33lbs - my tires had 40 lbs each in the front tires and 23 lbs each in the back tires. I paid over $1,000 for the set and expect the dealership to be honest, honorable, and meticulous when performing services. This dealer gets an "F" for all three. In this economy, there is no need to put up with substandard service. I am advising all my friends who own an Infinity to stay far away from this dealer. More