Roswell INFINITI of North Atlanta - Service Center

Erika is the BEST! Erika provided great Customer Service. Found a nail in the sidewall of my tire. Was able to use our tire and replace the tire!!! AWESOME Erika provided great Customer Service. Found a nail in the sidewall of my tire. Was able to use our tire and replace the tire!!! AWESOME More

Great personal service was greatly appreciated We have an older Infniti, a 2002 I-35. It has been a great car that started a weird window problem. Only when the weather was hot - the front passe We have an older Infniti, a 2002 I-35. It has been a great car that started a weird window problem. Only when the weather was hot - the front passenger window would not close all the way; with the automatic window closing system it went to the top of the opening and immediately went back down about 3 inches. Instead of replacing expensive p arts, the service team analyzed the problem and discovered an older model window system that was adjustable. The technician adjusted the window and it works great now! I am pleased that this team of service advisors and technicians do the right thing, even though it may not bring in a higher amount of money to the dealership. Thanks for a great job you guys. More

Excellent customer service, welcoming & accomodating staff Terry Frye was awesome, very helpful and was very thorough. He made sure all needs were addressed and was prompt with feedback. He answered all of the Terry Frye was awesome, very helpful and was very thorough. He made sure all needs were addressed and was prompt with feedback. He answered all of the questions and made sure the technician knew the areas of concerns. He was very welcoming as well. I truly felt as though the dealership cared about customer satisfaction. More

Oil sbd lab service I was in and out quick, very polite service attendant , excellent job . Service area is comfortable . I was in and out quick, very polite service attendant , excellent job . Service area is comfortable . More

Great Service Team! Jamie Miller was an outstanding service adviser for my G Sedan that was recently worked on. The loaner car was also a pleasant surprise and helped Jamie Miller was an outstanding service adviser for my G Sedan that was recently worked on. The loaner car was also a pleasant surprise and helped out More

Great experience I madeaserivce appointment because of an airbag alert on my dashboard. I was prepared for an expensive ordeal but my situation was quickly and simply I madeaserivce appointment because of an airbag alert on my dashboard. I was prepared for an expensive ordeal but my situation was quickly and simply resolved when I wastd that the defect was under warranty. This was surprising because I have almost 100Kes on my G35. I drove a fantastic loaner for the day and then picked up my car repaired at NO charge awesome! Terry Fry was very accommodating and professional. More

Honest, non-sales like Terry was customer centered and honest...not what you expect from a dealership. He could have sold me more (4 tires instead of 2), but did the righ Terry was customer centered and honest...not what you expect from a dealership. He could have sold me more (4 tires instead of 2), but did the right thing since I still have many miles left on the remaining 2 tires. He even remembered details from our last meeting - more than a year ago - and seemed genuinely interested in how I was doing after major back surgery. The price was also less than NTB, not what we expected. The loaner car procedure was easy and the dealership was flexible as to when I needed to return the loaner. More

Excellent Service Experience Express service provided by Infiniti of North Atlanta is consistently excellent. The service was prompt and the waiting area is remarkable. The staff Express service provided by Infiniti of North Atlanta is consistently excellent. The service was prompt and the waiting area is remarkable. The staff is always courteous and considerate. More

Great Experience! I had an exceptional experience at the service department on May 26. My service rep. was really helpful and friendly. Got me in and out without any I had an exceptional experience at the service department on May 26. My service rep. was really helpful and friendly. Got me in and out without any problems or wait time. The tech who cleaned my car also did an amazing job. It looked so nice, I almost didn't recognize it! Even had a cold water waiting for me in the car! Another thing I liked was the service coupons. More

Express serivce Dave took great care of my Q50 with an oil change, tire rotation, and 17 point inspection. The waiting area is quite pleasant with free snacks, TV, in Dave took great care of my Q50 with an oil change, tire rotation, and 17 point inspection. The waiting area is quite pleasant with free snacks, TV, internet connection and lots to drink. More