Roswell INFINITI of North Atlanta - Service Center

Service department experience My experience was exemplary. They took the car in in time, took care of my concerns on time and returned the car I time for me to make my next appoint My experience was exemplary. They took the car in in time, took care of my concerns on time and returned the car I time for me to make my next appointment. The waiting room was bright, clean and comfortable. Wifi worked well. Refreshments were wel stocked with a great variety. Jamie Miller is outstanding. He takes the time to listen and talk with me. I'm a car guy so I speak car shop. This is why I love Roswell Infiniti. Will be back for sure and would recommend you to anyone for service or sales. I have worked with Derrick Baker and Wendell in service too. Derrick is like family and Wendell was great to work with. More

Great Atmosphere and Service! Everyone was extremely helpful and friendly. David was extremely professional and gave me frequent updates on the status of my car. He was open with t Everyone was extremely helpful and friendly. David was extremely professional and gave me frequent updates on the status of my car. He was open with the cost for repairs and time needed for those. Getting the loaner car was easy and fast. Checkout was fast and courteous, and my car was returned cleaned up and ready to go. Thanks for a great service experience! More

Just a standard synthetic oil change this time The service department - and in particular, Mark - is great. Highly professional, deliver on time, and treat you like a truly valued customer and fri The service department - and in particular, Mark - is great. Highly professional, deliver on time, and treat you like a truly valued customer and friend. They are really among the best. More

Efficient service A flat tire that presented a small emergency was able to be replaced, because it was not repairable. While I left my car, they were also able to fix A flat tire that presented a small emergency was able to be replaced, because it was not repairable. While I left my car, they were also able to fix a recall which did not require an additional appointment! More

Over and above expectations Terry went over and above to make sure my experience was exceptional. The entire experience from the time I drove in until the time I picked up my ca Terry went over and above to make sure my experience was exceptional. The entire experience from the time I drove in until the time I picked up my car was first rate. More

Easy in, Easy out (with a loaner in between)! My car needed to get a key programmed and they had a nice loaner ready and already started for me to use (instead of waiting around) when i dropped of My car needed to get a key programmed and they had a nice loaner ready and already started for me to use (instead of waiting around) when i dropped off my car. I was out the door headed back to work within minutes of arriving! I received a text a few hours when my car was ready to be picked up and once again, the process was fast. My keys were waiting at the front desk for me and my car was parked out front fresh from a bath! It's always nice to get your car back looking better than when you dropped it off. :) It was by far the easiest service experience I have ever received. More

NEW HEADLIGHT Terry Frye was very helpful and friendly. He called me before any services was performed. The service was fast and I got a lender car to drive. Terry Frye was very helpful and friendly. He called me before any services was performed. The service was fast and I got a lender car to drive. More

Recall and service My service coordinator was very good about keeping me informed before, during and after my service appt. The gentlemen that handle the arrival and de My service coordinator was very good about keeping me informed before, during and after my service appt. The gentlemen that handle the arrival and departure from the service department are very customer service oriented More

Unexpected yet efficient The express service rep was great. My oil change turned into to a service that required me to leave my vehicle overnight. A loaner car was provided wi The express service rep was great. My oil change turned into to a service that required me to leave my vehicle overnight. A loaner car was provided without hesitation. Only issue was that the loaner required break service ( safety concern). I felt break vibration in the front and rear while driving. More

Routine Oil Change and Tire Rotation The service advisor (Trent) was out to meet us promptly and with a smile. He handled everything within 30 minutes and had us on our way. His professio The service advisor (Trent) was out to meet us promptly and with a smile. He handled everything within 30 minutes and had us on our way. His professionalism and friendliness is unmatched compared to all of the other dealerships we have been to over the last 30 years. Great employee and facility. I would recommend this service department to all. More