Roswell INFINITI of North Atlanta - Service Center

Fraud - Infiniti Never again!!! Never again a Infiniti.... What a worst experience I had with a Inifiniti dealer. I am a Toyota customer from last couple of years. Now, I want Never again a Infiniti.... What a worst experience I had with a Inifiniti dealer. I am a Toyota customer from last couple of years. Now, I want to try Premium Car so I went to this dealership "Roswell INFINITI of North Atlanta". I was looking for a "PreOwned Certified Q50". I picked a car, we agreed on a price including all the taxes and fees. We wanted to deposit a personal check, get the check from the bank, then exchange that check with my personal check in 2 days. They said, they have to have a backup contract and run a credit check for identity verification. They ran the credit check and they asked for the co-signer. Since my bank loan is already approved with another bank, I didn't want to add a co-signer and add more complexity. So we came back home, my bank asked for a quote from Dealer, so they can ship the check for the necessary amount. Here comes the shady part of the dealer They increased the price by $200 and said, taxes are shown wrong in the price we agreed earlier. So we went to the dealership now, and asked them to explain the diference in the first quote and the second quote and finance guy says, taxes are corrected. He also says, if he has seen that first quote earlier, he might have fixed it. Really? You ran the credit check and applied for a loan with Inifiniti without even checking the price and taxes on the car? What kind of finance guy are you? We are patiently listening to whatever he is saying and finally he lost his patience and started saying 'I cannot do anything, you may leave now' If the taxes are quoted wrong by your employee, why should a customer be responsible for? Is the difference between both the quotes several thousand dollars? Then I agree, no dealer wants to sell a car for a loss. But, difference between both the quotes is $200 and you want customer to pay for it, because your employee did a mistake? Right way to do this You might adjusted the numbers for that $200 , treated the customer well, and then you might have explained your employee 'how to calculate taxes on a car? What really bothers me is? Finance guy Samuel D. Szücs (Mr Samuel Szucs) says he didn't see the quote, but he ran a loan application and also ran a credit check. He is so arrogant and asked me to leave, because other customers might be effected. If you don't know how to handle a customer who wants to buy, why bother about future sales and growth? What kind of fraud are you? You don't want to believe me, I have all the proofs to share. Never Never again with Inifiniti. Roswell INFINITI More

Great service. Was not notified when service was completed, so just returned at the end of the day. No big deal. Thought I as going to get a call? Was not notified when service was completed, so just returned at the end of the day. No big deal. Thought I as going to get a call? More

Excellent service. The experience was excellent. Would definitely recommend to anyone. The representatives took no time checking us in getting the loaner vehicle pulled The experience was excellent. Would definitely recommend to anyone. The representatives took no time checking us in getting the loaner vehicle pulled up and when we returned car was clean paperwork was fast and we were out the door. More

Professional attitude Very professional service by Mark the service advisor Mark kept me informed about my car a me when it will . Received courtesy call be.fore car was Very professional service by Mark the service advisor Mark kept me informed about my car a me when it will . Received courtesy call be.fore car was ready to inform me thst it would be ready within the hour More

Exceptional customer service, always! Had minor problem with car wanted to check it out. They got me in immediately. No waiting received loaner car . Kept updated on my car. Car has nev Had minor problem with car wanted to check it out. They got me in immediately. No waiting received loaner car . Kept updated on my car. Car has never been serviced any where else. Trust them and know my car is in good hands. Problem resolved and again no waiting to pick it up. More

Excellent! Dave Lawhorne, the Express Service Advisor, was truly exceptional. He took care of me immediately & noted my battery didn't pass their test so replac Dave Lawhorne, the Express Service Advisor, was truly exceptional. He took care of me immediately & noted my battery didn't pass their test so replaced it with a new one & since it was still under warranty, it didn't cost me anything! More

Chris in Service Rocks I had a really crappy experience buying my QX80 from Roswell Infiniti. About a year later, We had to take the car back in for a windshield replaceme I had a really crappy experience buying my QX80 from Roswell Infiniti. About a year later, We had to take the car back in for a windshield replacement after Safelite screwed it up royally. Chris was awesome. Kept me informed, dealt with all the BS fromSafelite and made it easy for us. To the owner of Roswell Infiniti.....Chris is awesome and is a HUGE asset to your company. Give the man a raise. He deserves it! More

Best dealership i like to thanks Samuel D, Szûs, And I won't lie to you you're the best dealing that I never had so Thank you again. i like to thanks Samuel D, Szûs, And I won't lie to you you're the best dealing that I never had so Thank you again. More

Service reiew Mark Crutchfield and the others are always very helpful and professional. They always do a great job of taking care of whatever issue I have with my Mark Crutchfield and the others are always very helpful and professional. They always do a great job of taking care of whatever issue I have with my Infiniti and they get me in and out of the dealership quickly. More

Jaime Miller took care of everything.. I have always had great service on my QX60....Jaime Miller took care of everything.....and he is an excellent person to work with for any service issu I have always had great service on my QX60....Jaime Miller took care of everything.....and he is an excellent person to work with for any service issues.... More